Customer service manager Work, Jobs in Bassingbourn, Cam (with Salaries)

Customer Behaviour Change Lead
Anglian Water Services Ltd —Huntingdon
- £42,000 - £47,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
10d
Office Manager - Monday to Friday 40 hours per week
Pure Service Cambridge Ltd —Cambridge
- £35,000 - £40,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
2d
Customer Relationship Manager
Barchester Healthcare —Cambridge
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
5d
Customer Service Manager
Morrisons —Letchworth
- Hospitality
- Team management
- Employee discount
Quick apply
Department Manager
World Duty Free Group —Stansted
- Weekend availability
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Director of Information Security
Beyond Co —Newmarket
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- AI
- Health & wellbeing programme
- Work from home
Quick apply
In-house FCA Compliance Lead
Beyond Co —Newmarket
- £65,000 - £75,000 a year
- Hybrid work
- Financial services
- School
- Health & wellbeing programme
- Flexible schedule
Quick apply
13d
Trainee Shop Manager
Farmfoods —Bedford
- £32,648.16 - £35,306.88 a year
- Full-time
- Retail management
- Annual leave
- Employee discount
Quick apply
3d
Office Manager
Cass Allen —Bedford
- £27,000 - £30,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
4d
Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
2d
Assistant Manager
Wingstop UK - Cambridge —Cambridge
- £32,000 - £36,500 a year
- Full-time
- Hospitality
- Management
- Leadership
- Employee discount
Quick apply
12d
Store Director – Premium food concept store (Cambridge, UK)
The Secret Sanctum Ltd —Cambridge
- £35,000 - £45,000 a year
- Full-time
- Merchandising
- Restaurant management
- In-person
Quick apply
7d
Front of House Manager / Customer Relations & Complaints Handler
Shopforcars —Luton
- From £20,000 a year
- Weekend availability
- Sales
- Administrative experience
- In-person
- Free parking
- Employee discount
Quick apply
12d
Executive Director, Customer Services
CHS Group —Cambridge
- £102,500 a year
- Full-time
- Communication skills
Sales Manager
Bannatyne —Stotfold
- £31,000 a year
- Weekend availability
- CRM software
- Sales
- Social media management
- Annual leave
- Employee assistance programme
Insight Application Manager
Cambridge University Press & Assessment —Cambridge
- £38,300 - £53,600 a year
- Hybrid work
- English
- Teaching
- Annual leave
6d
Cambridge - General Manager
Itsu —Cambridge
- Full-time
- Quick service & fast food restaurant
- Employee assistance programme
- Life insurance
9d
Branch Manager
Screwfix —Royston
- Up to £36,500 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount
12d
Global Training & Quality Assurance Manager
Cambridge University Press & Assessment —Cambridge
- £45,100 - £60,400 a year
- Monday to Friday
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Annual leave
Assistant Manager
Screwfix —Bedford
- Up to £30,600 a year
- Part-time
- Annual leave
- Employee discount

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Customer Behaviour Change Lead

Anglian Water Services Ltd -
Huntingdon

Apply Now

Job details

Full-time
£42,000 - £47,000 a year
10 days ago

Benefits

Annual leave
Company pension

Qualifications

CRM software
Analysis skills
Continuous improvement
Communication skills

Full job description

Customer Behaviour Change Lead

Circa £42k – £47k dependent on skills & experience
Full time, 37 hrs a week with flexibility for part time
Fixed term – maternity cover (from August 2026)
Location: Huntingdon

Anglian Water offers a flexible approach to working from our offices or home with an average of 2 days a week in the office, depending on business need.

Join our team and make a difference

We’re recruiting a Customer Behaviour Change Lead to join our Customer Communications Team, part of our Customer Experience Department, on a fixed‑term basis to cover maternity leave.

This is a fantastic opportunity to play a leading role in shaping how we help customers take the right actions at the right time and improve the overall customer experience.

What you’ll be doing

As Customer Behaviour Change Lead, you’ll be responsible for developing and embedding behaviour change thinking across proactive and operational customer journeys.

Keeping customers at the heart of everything you do, you’ll use behavioural insights, customer research and data to design, test and improve communications and interventions that make it easier for customers to engage with us and embed sustainable habits and behaviours.

You’ll:

Build and drive a behaviour change programme that supports multiple initiatives such as water efficiency, billing and consumption, smart usage, digital self‑serve and internal change programmes
Review, test and improve customer journeys and communications across channels including contact centre, web, email, SMS, digital platforms, field and offline communications
Work closely with colleagues across Customer Experience, Customer Communications, Operations, Digital, Corporate Affairs and Insight to identify behavioural barriers and opportunities
Apply behavioural science, nudge theory and experimentation to create interventions that improve customer experience and drive business performance.
Use insight and evidence to challenge constructively, helping teams think differently about how customer behaviour drives outcomes
Evaluate effectiveness, measure impact, and build case studies that demonstrate what works and why
Position the team as trusted experts in designing and delivering customer experience and behaviour change interventions

This role blends strategic thinking with hands‑on delivery and is ideal for someone who enjoys working across complex organisations to turn insight into action.

We invest in our people - as a valued employee, you’ll be entitled to:

Personal private health care
Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
24-hour Virtual GP service for you and your household
25 days annual leave – rising with length of service and the ability to buy more
Life assurance (up to 8 x salary)
Personal accident cover (up to 5 x salary)
Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay
Bonus scheme
Flexible benefits and working culture to support your wellbeing and lifestyle.

What does it take to be successful?

We’re looking for an established behaviour change professional who is confident working at pace and across organisational boundaries.

You’ll bring:

A background in behavioural science, Consumer psychology (or any similar psychology fields)
A strong understanding of customer communications and behaviour change
Experience shaping and delivering programmes or campaigns in complex or regulated environments
Excellent communication skills, with the ability to translate insight into clear, compelling customer messaging
Experience of project or campaign management, and designing trials from planning through to evaluation
Strong analytical and planning skills, with a focus on continuous improvement
The confidence to challenge constructively and influence senior stakeholders
An ability to quickly build effective working relationships across multiple teams
Experience within the utilities or wider service sector (desirable)
Experience using customer data, insight or CRM systems such as Salesforce (desirable)

Most importantly, you’ll bring curiosity, creativity, and a passion for improving customer outcomes through smarter communication and behaviour‑led design.

Inclusion at Anglian Water

Inclusion is for everyone. We’re an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnic origin, nationality, religion or belief, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes for customers—and we’re committed to creating an environment where everyone feels they belong.

Closing Date: 18/06/26

#loveeverydrop

Apply Now

Refine Your Search

customer service manager jobs in bassingbourn, cam

Customer Behaviour Change Lead

Office Manager - Monday to Friday 40 hours per week

Customer Relationship Manager

Customer Service Manager

Department Manager

Director of Information Security

In-house FCA Compliance Lead

Trainee Shop Manager

Office Manager

Helpdesk Manager

Assistant Manager

Store Director – Premium food concept store (Cambridge, UK)

Front of House Manager / Customer Relations & Complaints Handler

Executive Director, Customer Services

Sales Manager

Insight Application Manager

Cambridge - General Manager

Branch Manager

Global Training & Quality Assurance Manager

Assistant Manager

I want to receive the latest job alerts for customer service manager in bassingbourn, cam

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