Customer experience agent Work, Jobs in Bath, Som (with Salaries)

Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Full-time
- Microsoft Office
- Communication skills
- Time management
- Annual leave
Quick apply
12d
European Operations Administrator
Simarco —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Customer Service Agent
IVC —Bristol
- £26,992.14 a year
- Hybrid work
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
Customer Service Agent
Opus Apeiro —Bristol
- From £27,000 a year
- 8 hour shift
- Microsoft Excel
- Customer service
- Data analysis skills
Quick apply
4d
Site Agent
M Group —Bath
- Civil engineering
- Team management
- Contracts
- Annual leave
- Employee assistance programme
Field Agent
Conexus Recovery and Field Services —Bristol
- From £30,835.80 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
7d
Customer Success Manager
Spruce —Bristol
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Technical Claims Handler
Reynolds Porter Chamberlain —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Transcon Inbound Agent
Expeditors —Bristol
- Overtime
- Customer service
- Employee stock purchase plan
Quick apply
Customer Solutions Specialist
Devon Bay Solutions —Bristol
- £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
Quick apply
3d
Customer Service Advisor
hireful —Bristol
- From £27,200 a year
- Monday to Friday
- Customer service
- English
- Administrative experience
- Employee assistance programme
Quick apply
Production Planner - 12 Month Contract
Rotork —Bath
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Order Management (OM) Agent
Expeditors —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
- Employee stock purchase plan
- Annual leave
Quick apply
Senior AI Engineer
HGEM Ltd —Bath
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Azure
- English
- Profit sharing
- Work from home
Quick apply
12d
Mortgage Adviser
Placing Faces —Bath
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
AI Innovation and Enablement Specialist
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Driving
- Work from home
- Employee discount
Quick apply
Counter Fraud First Party Claims Handler
NFU Mutual —Bristol
- Up to £38,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Financial services
- Annual leave
- Employee discount
4d
Product Manager
Narwhal Labs —Bristol
- £40,000 - £70,000 a year
- Full-time
- Hybrid work
- Engineering
- Product management
- APIs
Quick apply
5d
Estate Agent - Sales Consultant
Andrews Property Group —Southville
- £25,400 - £31,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Property Portfolio Administrator
Hulbrook Holdings —Warminster
- £15 an hour
- Part-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
14d

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customer experience agent jobs near bath, som

Customer Experience Agent

CitySprint -
Bristol

Quick apply

Job details

Full-time
£26,811.20 a year
12 days ago

Benefits

Annual leave
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Microsoft Office
Root cause analysis
Communication skills
Time management

Full job description

Customer Experience Agent

Location: Bristol

Salary: £26,811.20

Hours: Full time, Monday to Friday (8am–5pm / 9am–6pm on a rotational basis)

Contract: Permanent

What you’ll get at CitySprint

25 days’ annual leave plus bank holidays, and a day off for your birthday
Enhanced maternity and paternity leave
Free access to mental health support, including 1:1 therapy
Healthcare and wellbeing benefits
Extra family‑friendly days for key life moments, plus death in service cover

The role

We’re looking for a Customer Experience Agent to support the day‑to‑day management of key and complex CitySprint contracts.

This role is focused on delivering exceptional customer service while ensuring all activities are carried out in line with agreed Service Level Agreements (SLAs). You’ll handle customer queries, bookings, and operational updates, aiming to resolve issues at the first point of contact.

Working closely with internal teams, couriers, suppliers, and clients, you’ll play a key role in maintaining smooth operations and delivering a consistently high standard of service.

Why CitySprint

CitySprint is a leading UK courier services provider, with a strong presence in same day delivery and a growing reputation for innovation and service excellence.

Through continuous investment in our people, technology, and customer offering, we are shaping a more intuitive, responsive, and capable logistics service. Joining CitySprint means being part of a fast‑paced, forward‑thinking business where your contribution truly matters.

What you’ll be doing

Handling incoming customer calls, emails, and cases efficiently and professionally
Making accurate bookings and advising customers on the most suitable service options
Proactively communicating delays and updates to clients using tracking tools where applicable
Recording all customer interactions and outcomes in Salesforce to support reporting and analysis
Producing clear and concise reports in line with client requirements
Monitoring SLA performance and ensuring service targets are met
Resolving customer queries and complaints, aiming for first contact resolution
Maintaining accurate CRM records to support root cause analysis and continuous improvement
Collaborating with couriers, service centres, clients, and suppliers to deliver seamless service
Building strong working relationships across internal and external stakeholders

What we’re looking for

Strong verbal and written communication skills with high attention to detail
Ability to remain calm and objective while troubleshooting issues
Experience working in a fast‑paced, customer‑focused environment
Strong problem‑solving skills and a proactive approach
Good working knowledge of Microsoft Office systems
Effective time management and ability to meet deadlines
A collaborative mindset with the ability to build positive relationships

Apply

If you’re customer‑focused, detail‑driven, and thrive in a fast‑paced environment, we’d love to hear from you. Apply now and tell us why you’re the right fit for CitySprint.

Please note, all successful candidates may be subject to pre‑employment checks.

Quick apply

Refine Your Search

customer experience agent jobs in bath, som

Customer Experience Agent

European Operations Administrator

Customer Service Agent

Customer Service Agent

Site Agent

Field Agent

Customer Success Manager

Technical Claims Handler

Transcon Inbound Agent

Customer Solutions Specialist

Customer Service Advisor

Production Planner - 12 Month Contract

Order Management (OM) Agent

Senior AI Engineer

Mortgage Adviser

AI Innovation and Enablement Specialist

Counter Fraud First Party Claims Handler

Product Manager

Estate Agent - Sales Consultant

Property Portfolio Administrator

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