Design manager Work, Jobs in Battersea, Gtl (with Salaries)

Global Service Design Senior Manager
Boston Consulting Group —London
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- No degree
Lead Learning Experience Designer
Wikimedia Foundation —London
- £117,437 - £177,624 a year
- Remote
- AI
- Communication skills
- Analytics
3d
Global Learning Experience Design Senior Manager – AI-powered Upskilling Campaigns
Boston Consulting Group —London
- Full-time
- English
- Master's degree
- Project management
Management Consultant - Manager - Customer Experience Design
Moorhouse Consulting —London
- £82,005 - £110,000 a year
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Employee discount
4d
Full Time Assistant Shop Manager - David Mellor Design
David Mellor Design Ltd —London
- £32,500 a year
- Weekend availability
- Sales
- Customer service
- Team management
- Employee discount
Quick apply
5d
Design Manager
Bell Building Projects Ltd —London
- Full-time
- AutoCAD
- Management
- Microsoft Office
Senior Project Architect / Design & Development Manager
Unity Team Ltd —London
- Management
- Quality control
- Leadership
Quick apply
Creative Design Manager
Sagacity —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Quality control
- Communication skills
Quick apply
3d
Pre Construction Design Manager
OCS Group —Crawley
- Management
- Construction experience
- Communication skills
Quick apply
Freelance Design Director
StudioXAG —London
- Overtime
- Hybrid work
- Mentoring
Quick apply
Design Manager (9-12 Month Mat Cover | Step-Up Opportunity)
Spacemade —London
- £40,000 - £45,000 a year
- Hybrid work
- Work from home
Quick apply
13d
Creative Lead - Fixed Term Contract
Deliveroo —London
- Full-time
- Hybrid work
- Mentoring
- AI
- Communication skills
Lead Designer - Footwear (3 days per week, 9 month FTC)
Vivienne Westwood —London
- £40,000 - £45,000 a year
- Organisational skills
- Annual leave
- Employee assistance programme
Planting Design and Project Manager
Shoots Plants Limited —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Senior Design Manager
Kier Group —Woking
- Full-time
- Project management
- Continuous improvement
Organisational Design Manager
Ocado Logistics —Hatfield
- Full-time
- Analysis skills
- Presentation skills
- Business
- Employee assistance programme
- Employee discount
Product Design Manager
Joseph Joseph —London
- Hybrid work
- Master's degree
- Mentoring
- Manufacturing
- Employee discount
Interim Marketing Manager
Achieve Together —Leatherhead
- £50,000 a year
- Hybrid work
- Marketing
- Analysis skills
- Communication skills
- Employee discount
Design Manager
Structivus ltd —Epping
- £40,000 - £60,000 a year
- Full-time
- In-person
- Manufacturing
- Communication skills
Quick apply
13d
Commercial Art Director
Monocle —London
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Global Service Design Senior Manager

Boston Consulting Group -
London

Apply Now

Job details

Full-time

Qualifications

Stakeholder collaboration
Master's degree
Bachelor's degree
User research
Multidisciplinary collaboration
Communication skills
Analytics

Full job description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Role Overview:

As a member of BCG’s Global IT Design Center of Expertise (CoE), you will be working to help define and design the delivery of service experiences for employees. You’ll be responsible for the creation and evaluation of service design blueprints, research, quant behavioural measurement and the analysis of employee needs. We are seeking an analytical and experienced Service Designer to join our dynamic cross-functional team. The ideal candidate will have a passion for designing value-creating, measurable and value creating service experiences.

Key Responsibilities:

Service Design:
- Develop service design blueprints and guidelines to ensure consistency across services and to achieve BCG’s strategic goals.
- Utilize journey mapping, needs and sentiment analysis, quant measurement and other tools, methods, or processes to understand and define end-to-end service experience.
- Align with the CoE Value Measurement framework to capture and track service quality, efficiency and advocacy.
Research & Analysis:
- Conduct qualitative and quantitative user research to understand employee needs, behaviors, and pain points.
- Analyze behavioural analytics data to inform design decisions.
- Create meaningful and actionable insights into our employees’ behaviors, needs, expectations, and pain points.
Collaboration:
- Work collaboratively across teams, disciplines, and regions to ensure a diverse approach to problem-solving.
- Engage with senior leadership, showcasing service design work and evidencing the value your research and design work has accrued initiatives.
Testing & Iteration:
- Gather feedback to refine and improve service designs.
- Iterate on designs based on analytics and feedback to enhance the services experience.
Innovation & Trends:
- Stay uptodate with the design methods, tools, processes and technologies.
- Advocate for and implement best practices in service design.

What You'll Bring

Experience:

Minimum of 7 years of commercial experience in service design, preferably in a large, global enterprise.
Proven experience in research and analysis to create actionable insights.
Practical knowledge of iterative design approaches
Comfortable leading service design workstreams in large global teams across multiple time zones, collaborating with a diverse set of stakeholders.

Skills:

Expertise in service design, design strategy, journey mapping, needs and sentiment analysis and quant behavioural analytics measurement
Strong understanding of user-centered design principles and methodologies.
Very strong communication and presentation skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams.

Personal Attributes:

Innovative thinker with a passion for solving complex problems.
Self-motivated with the ability to manage multiple workstreams simultaneously.
Strong interpersonal skills and the ability to work effectively in a global, hybrid working environment.
Outcome and measurement driven and focused on solving user and business problems.
Pragmatic and adaptive thinker who can adjust design processes and approaches to project demands and deadlines.
Ability to navigate high levels of ambiguity.
Hands-on practitioner able to think conceptually and work practically.
Compelling storyteller and communicator.

Qualifications:

Bachelor’s degree in Product Design, Service Design, or equivalent experience. Master’s degree preferred.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Apply Now

Refine Your Search

design manager jobs in battersea, gtl

Global Service Design Senior Manager

Lead Learning Experience Designer

Global Learning Experience Design Senior Manager – AI-powered Upskilling Campaigns

Management Consultant - Manager - Customer Experience Design

Full Time Assistant Shop Manager - David Mellor Design

Design Manager

Senior Project Architect / Design & Development Manager

Creative Design Manager

Pre Construction Design Manager

Freelance Design Director

Design Manager (9-12 Month Mat Cover | Step-Up Opportunity)

Creative Lead - Fixed Term Contract

Lead Designer - Footwear (3 days per week, 9 month FTC)

Planting Design and Project Manager

Senior Design Manager

Organisational Design Manager

Product Design Manager

Interim Marketing Manager

Design Manager

Commercial Art Director

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