Customer experience manager Work, Jobs in Battle, Esx (with Salaries)

Customer Support Coordinator
Fuzion 4 Limited —St Leonards-on-Sea
- £28,080 - £29,536 a year
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
Quick apply
Project Coordinator
Nexus (South East) Limited —Hastings
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
Quick apply
4d
Customer Service Supervisor
IRATA International —Ashford
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
Operations Support Manager
Accent Catering Services Ltd —Bexhill
- £36,000 a year
- Full-time
- Management
- Cooking
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Events Coordinator
Logistics UK —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Admissions Officer
Holmewood House School —Royal Tunbridge Wells
- £25,000 - £27,000 a year
- Part-time
- Administrative experience
- Bachelor's degree
- Organisational skills
- Free parking
- Annual leave
Quick apply
11d
Sales Manager - Contact Centre
Ben's Gutters Commercial Ltd —Forest Row
- £40,000 - £70,000 a year
- Full-time
- Management
- Sales
- English
Quick apply
12d
Event & Festival Bar Supervisor/ Manager
Columbia Events —Lydd
- £200 a day
- Weekend availability
- Hospitality
- Bar
- In-person
Quick apply
Learning & Development Specialist
Park Holidays UK —Bexhill
- Up to £40,000 a year
- Full-time
- Sales
- Analysis skills
- Travel
- Employee assistance programme
- Employee discount
Despatch Supervisor
Bodiam Meat Company Limited —Bexhill
- £28,500 - £30,000 a year
- Full-time
- Management
- Supervising experience
- Driving
- Free parking
- Employee discount
Quick apply
Guest Experience Manager
Haven —Hastings
- Weekend availability
- Customer service
- Organisational skills
- Leadership
- Employee discount
Quick apply
Marketing Manager (Maternity FTC)
Inglis Hall —Lewes
- £40,000 - £50,000 a year
- Full-time
- English
- Analysis skills
- In-person
- Free parking
- Profit sharing
Quick apply
13d
Trade Marketing Manager / Trade Marketing Lead
Master of Malt —Tonbridge
- Full-time
- Sales
- Presentation skills
- Leadership
- Employee discount
Quick apply
Venue Manager
Hawthbush Farm —Heathfield
- £30,000 a year
- Part-time
- Hospitality
- Bar
- Organisational skills
Quick apply
12d
Toyota Fleet and Local Business Development Manager
Yeomans —Peacehaven
- £50,000 - £60,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
Quick apply
6d
Business Development Manager- 3 roles- Midlands, South West, South East.
Master of Malt —Tonbridge
- Full-time
- Hybrid work
- Business development
- Communication skills
- Negotiation
- Employee discount
Quick apply
Holiday Services Manager
Park Holidays UK —Pevensey Bay
- £29,000 a year
- Full-time
- Microsoft Excel
- Sales
- Organisational skills
- Employee assistance programme
- Employee discount
Store Manager
Card Factory —Bexhill
- £31,083.09 a year
- Leadership
- Communication skills
Shift Manager
Greggs —St Leonards-on-Sea
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
10d
Property Manager
Wildheart Residential Management Ltd —Eastbourne
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Travel
Quick apply

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customer experience manager jobs near battle, esx

Customer Support Coordinator

Fuzion 4 Limited
St Leonards-on-Sea

Quick apply

Job details

Permanent | Full-time
£28,080 - £29,536 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
GCSE
English
Administrative experience
Data entry
Organisational skills
Phone etiquette
Communication skills

Full job description

Fuzion 4 Group

Customer Support Coordinator

Role Details

Role Title:

Customer Support Coordinator

Department / Function:

Customer Support (Service Desk Model)

Reports To:

Customer Service Manager

Location:

Fuzion 4 Head Office, St Leonards on Sea

Role Purpose

The Customer Support Coordinator is responsible for supporting the delivery of a consistent, controlled, and efficient customer experience across all service and installation activities.

The role exists to:

· manage customer communication and expectations in a structured and consistent manner

· coordinate scheduling and workflow across service and installation functions

· ensure jobs are accurately logged, tracked, updated, and completed

· support engineers by controlling information flow and reducing interruptions

· maintain operational control of administrative and workflow processes

This role operates within the Customer Support function, forming part of a centralised team responsible for customer communication, scheduling, and operational coordination.

Salary & Benefits

Salary: £28,080.00 - £29,536.00 per year

Holidays: 22 days plus all UK statutory Bank Holidays (increases with time served)

Benefits:

· Enrolled into company pension scheme after 3 months (opt out if you choose)

· Free parking available (compound/on street)

Working Arrangements

Location: Office-based (Customer Support environment)

Hours: 40 hours per week (8.30am – 5pm with a 30minute unpaid break for lunch)

Travel: Not typically required

Primary Outcomes (12-Month View)

After 12 months, the following must be true:

· Customer communication is consistent, proactive, and well managed

· Scheduling across service and install is efficient and coordinated

· Engineers receive accurate and complete job information

· Jobs are properly logged, tracked, and closed without gaps

· Administrative workflow is accurate and reliable

· Customer queries and issues are handled effectively and promptly

· The function operates with reduced reliance on individual knowledge

Key Responsibilities

1. Customer Communication

· Act as a primary point of contact for incoming calls, emails, and customer queries

· Provide updates, confirmations, and progress communication

· Manage expectations clearly and professionally

Handle initial complaints and escalate where required

2. Scheduling & Coordination

· Schedule engineers for service and installation work

· Manage diaries, capacity, and changes to schedules

· Reallocate work in response to delays, absences, or priority changes

Ensure engineers have correct and complete job information

3. Workflow & Job Management

· Log, update, and maintain job records accurately

· Track job status from creation to completion

· Ensure follow-on works are identified and coordinated

Maintain visibility of open and outstanding work

4. Operational Administration

· Maintain accurate documentation and system records

· Support completion of job documentation and certification

· Assist with job closure, billing preparation, and admin processes

Ensure system data supports reporting and operational visibility

5. Cross-Functional Support

· Work closely with Service, Install, Commercial, and Engineering teams

· Support coordination between functions to ensure smooth delivery

Highlight risks, delays, or issues impacting customer experience

Decision Authority & Escalation

This role decides independently:

· Scheduling adjustments and daily coordination priorities

· Timing and method of routine customer communication

This role influences or recommends:

· Workflow improvements

· Resource and scheduling efficiency

· Customer communication approach and improvements

This role escalates:

· Capacity or scheduling issues

· Customer complaints or risks

· Operational issues impacting delivery

Key Interfaces

Works closely with:

· Customer Services Manager

· Service Manager

· Install Manager

· Field Engineers

· Commercial Team

Provides support to:

· Customers

· Engineers

· Operational teams

Measures of Success

· Timely and effective customer communication

· Reduction in missed or delayed appointments

· Accuracy of job records and administration

· Scheduling efficiency and utilisation

· Reduction in engineer interruptions

· Positive customer experience and feedback

· Reduction in workflow delays and errors

Role Constraints

· Authority is limited to operational coordination, not commercial decisions

· Must operate within defined workflows, processes, and systems

· Cannot override technical or commercial decisions

· Must escalate issues outside defined authority

Technical Qualifications & Experience

1. Essential Qualifications

· Relevant administrative or business experience (or equivalent) – Minimum 5yrs

2. Systems & Technical Experience

· Experience using CRM, scheduling, or job management systems

· Ability to manage digital workflows and operational systems

3. Experience & Capability

· Strong organisational and coordination skills

· Experience in customer service or operational support

· Ability to manage multiple priorities in a fast-paced environment

· Clear and professional communication skills

· Strong problem-solving ability

· Attention to detail and accuracy

4. Academic / Foundational Requirements

· GCSE (or equivalent) in Mathematics and English C/4

5. Desirable

· Experience in a service, engineering, or scheduling environment

· Familiarity with Fire & Security, Electrical, or similar industries

· Experience supporting operational teams

Role Context

· Reports to: Customer Service Manager

· Embedded within: Customer Support Function

· Operates across: Service, Installation, and Commercial activities

About Fuzion 4 Group

Fuzion 4 Group is a specialist services business delivering fire and security, electrical, renewable, and locksmith solutions across a broad range of customers and environments.

Operating as one integrated group, the business brings together multiple technical disciplines under a single model, providing a consistent and reliable service across all areas of delivery.

Fuzion 4 Group focuses on:

· delivering technically correct and compliant solutions

· maintaining high service standards and consistency

· supporting customers through reliable, responsive service delivery

· developing internal capability through structured training and progression

The organisation operates with a clear emphasis on:

· technical excellence and professional standards

· clear, consistent, and predictable delivery

· long-term customer relationships

· continuous improvement across service, operations, and engineering

Pay: £28,080.00-£29,536.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Customer Services training / qualifications are desirable.

Education:

GCSE or equivalent (required)

Experience:

Office based: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in battle, esx

Customer Support Coordinator

Project Coordinator

Customer Service Supervisor

Operations Support Manager

Events Coordinator

Admissions Officer

Sales Manager - Contact Centre

Event & Festival Bar Supervisor/ Manager

Learning & Development Specialist

Despatch Supervisor

Guest Experience Manager

Marketing Manager (Maternity FTC)

Trade Marketing Manager / Trade Marketing Lead

Venue Manager

Toyota Fleet and Local Business Development Manager

Business Development Manager- 3 roles- Midlands, South West, South East.

Holiday Services Manager

Store Manager

Shift Manager

Property Manager

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