Customer experience leader Work, Jobs in Bayswater, Gtl (with Salaries)

Head of Clubhouse Operations & Member Experience
The Parklangley Club —Beckenham
- From £45,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Gym membership
Quick apply
8d
Store Manager - Full Time
Tezali Company LTD —London
- From £35,000 a year
- Full-time
- Management
- In-person
- Leadership
- Employee discount
Quick apply
Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Supporter Services Officer
Sense —London
- £33,296 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
Customer Service Representative
HSBC Global Services Limited —London
- From £25,500 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
7d
Managment Trainee
Invicta Linux Limited —London
- £25,420.00 - £32,610.94 a year
- Full-time
- Hospitality
- Management
- Sales
- Referral programme
Quick apply
3d
Senior Jewellery Specialist
Steven Stone Ltd —London
- £35,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
Senior Waiter/Waitress – Floor & Guest Experience Coordinator
Mariage Frères —London
- Weekend availability
- Serving
- Hospitality
- Customer service
- Store discount
- Annual leave
Quick apply
Customer Service Representative - Packaging
ProAmpac Grimsby —London
- £32,000 - £34,000 a year
- Hybrid work
- CRM software
- Customer service
- Organisational skills
Quick apply
2d
Customer Team Leader
Co-op —Fulham
- £15.73 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
4d
Assistant General Manager
Everyman Media —Westminster
- Full-time
- Hospitality
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
5d
Universal Banker
HSBC Global Services Limited —London
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
7d
Operations & Client Relations Executive
Tour Partner Group —London
- Overtime
- Hybrid work
- Microsoft Office
- Organisational skills
- Computer skills
- Employee discount
- Gym membership
Quick apply
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Station Lounge & Support Host (FTC 6 months)
Caledonian Sleeper Limited —London
- £20,554.69 a year
- Part-time
- Microsoft Powerpoint
- Hospitality
- Customer service
- Annual leave
- Employee discount
Quick apply
10d
Assistant Manager - Operations
Britmax Technologies —Fulham
- £30,589.67 - £58,478.73 a year
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
11d
Receptionist Monday-Friday
CH&CO —London
- £35,000 a year
- Full-time
- Hospitality
- Employee discount
2d
Assistant Store Manager - Westfield
Chisholm Hunter Ltd —West London
- Full-time
- Management
- Retail management
- Retail sales
- Store discount
- Annual leave
Quick apply
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave

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Head of Clubhouse Operations & Member Experience

The Parklangley Club
Beckenham

Quick apply

Job details

Full-time
From £45,000 a year
8 days ago

Benefits

Free parking
Cycle to work scheme
On-site gym
Discounted or free food
Gym membership
On-site parking

Qualifications

Hospitality
Management
Operations management
Customer service
First Aid Certification
Personal Licence
Leadership
Communication skills
Hospitality management

Full job description

Head of Clubhouse Operations & Member Experience

Join us during an exciting period of growth to lead hospitality, operations and an exceptional member experience.

The Parklangley Club is one of the South East's leading racket sports clubs, offering tennis, squash, badminton, gym and fitness facilities alongside a vibrant social calendar and welcoming clubhouse.

As we continue to invest in the future of the Club, we're looking for an experienced and passionate operational leader to join our Leadership Team as our Head of Clubhouse Operations & Member Experience.

This is a fantastic opportunity for someone who enjoys leading from the front, developing high-performing teams and creating exceptional customer experiences. You'll take ownership of our member-facing operation, ensuring our bar, reception, hospitality, events and clubhouse environments consistently deliver the welcoming, professional experience our members expect.

About the Role

You'll provide visible leadership across the clubhouse, taking responsibility for the day-to-day operation of all member-facing services.

Working closely with colleagues across sport, finance, estates and people, you'll help shape the future member experience while supporting the Club's continued commercial growth.

This is a varied, hands-on leadership role requiring a visible presence across the Club, including evenings and weekends during key trading periods and major events.

Key Responsibilities

You'll be responsible for:

Leading the day-to-day operation of the Club's bar, reception, hospitality and member-facing services.
Inspiring, coaching and developing front-of-house managers and teams to deliver exceptional service.
Creating an outstanding experience for members and visitors at every stage of their journey.
Overseeing the operational delivery of clubhouse events, functions and social activities.
Driving hospitality standards and maintaining a welcoming, vibrant clubhouse environment.
Identifying opportunities to grow secondary spend through hospitality, events and retail.
Overseeing staffing, rotas and operational deployment across front-facing teams.
Monitoring departmental performance, budgets and commercial outcomes.
Working collaboratively with our kitchen franchise, sports teams and wider leadership colleagues.
Ensuring consistently high operational standards across all public-facing areas.

About You

We're looking for someone who:

Has experience leading hospitality, leisure, clubhouse or front-of-house operations within a customer-focused environment.
Is passionate about delivering exceptional customer or member experiences.
Is a confident, visible leader who enjoys developing and motivating teams.
Has strong commercial awareness, with experience managing operational performance and budgets.
Is highly organised with excellent communication and problem-solving skills.
Thrives in a fast-paced, hands-on operational environment.
Is flexible to work evenings and weekends when required to support key events and trading periods.

Experience within a members' club is not essential. If you've successfully led hospitality or leisure operations and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Why Join The Parklangley Club?

This is an exciting opportunity to play a key role in the future of one of the South East's leading members' clubs.

You'll join a supportive Leadership Team during an exciting period of growth and investment, with the opportunity to influence how we deliver outstanding experiences for our members while helping shape the next chapter of the Club's success.

In return, you'll enjoy a varied and rewarding leadership role where your ideas, energy and experience will genuinely make a difference.

Additional Information

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, The Parklangley Club is unable to provide visa sponsorship for this role.

Due to the anticipated level of interest, we reserve the right to close this vacancy early should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible.

If you're an energetic operational leader who enjoys making a visible difference every day, we'd love to hear from you.

For any queries regarding this role, please contact us at [email protected]

Apply today and become part of The Parklangley Club's exciting future.

Pay: From £45,000.00 per year

Benefits:

Cycle to work scheme
Discounted or free food
Free parking
Gym membership
On-site gym
On-site parking

Experience:

Operations management: 2 years (required)
Hospitality management: 2 years (required)
Customer service: 2 years (required)

Licence/Certification:

Personal Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in bayswater, gtl

Head of Clubhouse Operations & Member Experience

Store Manager - Full Time

Sales Support Team Leader

General Manager - Samsung Experience Store

Supporter Services Officer

Customer Service Representative

Managment Trainee

Senior Jewellery Specialist

Senior Waiter/Waitress – Floor & Guest Experience Coordinator

Customer Service Representative - Packaging

Customer Team Leader

Assistant General Manager

Universal Banker

Operations & Client Relations Executive

Client Engagement Manager

Station Lounge & Support Host (FTC 6 months)

Assistant Manager - Operations

Receptionist Monday-Friday

Assistant Store Manager - Westfield

Store Manager

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