Director of customer experience Work, Jobs in Bayswater, Gtl (with Salaries)

Deputy Director of Customer Success (maternity cover)
Enroly —London
- £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Work from home
- Life insurance
Quick apply
7d
Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
11d
Director of Strategic Operations
Maya Strategic Solutions Ltd —London
- £94,654 - £160,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
6h
Customer Experience & Insight Director
Quilter —London
- Full-time
- Analytics
Senior Operations Manager
Rd Operations —London
- £70,000 - £75,000 a year
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
11h
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Leadership
- Analytics
- Employee discount
Manager, Customer Experience Innovation Projects
Sage —London
- £58,000 a year
- Hybrid work
- Mentoring
- In-person
- Leadership
- Annual leave
10d
Customer Experience Director
JLL —London
- Continuous improvement
- Team management
- Mentoring
Office & Business Manager
Boom Sports —West London
- £34,000 - £40,000 a year
- Full-time
- Google Suite
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
Quick apply
Customer Experience Director
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Management
- Continuous improvement
- Mentoring
Quick apply
Director of Platform Operations
Kaluza —London
- £141,000 - £170,000 a year
- Full-time
- Budgeting
- AI
- Leadership
- Employee discount
Quick apply
10d
Director of Customer Success
dmg::media —London
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Associate Director - Business Transformation
SHI International Corporation —London
- £120,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
Director of Customer Success
Tenzo —London
- Full-time
- Hybrid work
- Organisational skills
- AI
- Leadership
- Annual leave
- Work from home
Sales Assistant - Harrods
Paige —London
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Head of Customer Adoption, EMEA
Fourth —London
- Hybrid work
- Hospitality
- Hotel
- Leadership
- Flexible schedule
- Life insurance
4d
Director of Enablement & Performance
Gravitee —London
- Hybrid work
- Training & development
- Communication skills
Salesforce Delivery Lead (Journey Circle)
The Travelers Companies, Inc. —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Health & wellbeing programme
5d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Leadership
Head of Customer
Carwow —London
- Full-time
- CRM software
- AI
- Leadership
- Annual leave

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director of customer experience jobs near bayswater, gtl

Deputy Director of Customer Success (maternity cover)

Enroly
London

Quick apply

Job details

Full-time | Fixed term contract
£80,000 a year
7 days ago

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Work from home
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

CRM software
Management
Stakeholder collaboration
Multilingual
Internal department liaison
English
Master's degree
Supervising experience
Bachelor's degree
Team management
Post-secondary education experience
Customer renewal management
B2B
Management reporting
Professional development mentoring
Multidisciplinary collaboration
Training & development
Leadership

Full job description

Position Overview

The Deputy Director of Customer Success is a senior role at Enroly, responsible for leading the Customer Success team and ensuring our university clients achieve strong outcomes and maximum value from our platform and services.

The role reports to the Director of Customer Success & Services and manages a total team of 11 Customer Success professionals. While the primary focus is on Customer Success, the Deputy Director also plays a supporting leadership role across the wider Services function.

Although the Deputy Director does not manage the Services team day-to-day, they work closely with the Head of Services and the Director of Customer Success & Services to ensure alignment, performance, and coordination across both teams.

Key Responsibilities

Customer Success Leadership

Lead and develop the Customer Success team to deliver exceptional client outcomes, driving platform adoption, satisfaction, and retention.
Oversee the full post-sale lifecycle, from onboarding to renewal, ensuring value delivery and a consistent client experience.
Partner with Sales on renewal planning and identifying upsell opportunities within existing accounts.
Ensure effective use of CRM and other platforms to track engagement, performance, and risks.
Use data and customer feedback to guide improvements, anticipate issues, and inform wider business decisions.

Deputy to Director of Customer Success & Services

Serve as second-in-command to the Director of Customer Success & Services, contributing to strategy development and operational input across the Customer Success & Services division.
Provide strategic support and coordination across both Customer Success and Services (BPO), without direct operational responsibility for the Services team.
Collaborate with the Head of Services to ensure alignment of goals, processes, and service standards.

Cross-functional Collaboration

Represent the voice of the customer across Product, Solutions, Engineering, Sales, and Data teams.
Ensure effective onboarding, support, and delivery processes in partnership with cross-functional colleagues.

Leadership & Development

Drive a high-performance culture within the Customer Success team.
Provide coaching, training, and support to develop team capability and support career progression.
Contribute to wider team development and internal improvement initiatives.

Insights & Reporting

Own reporting for Customer Success KPIs, SLAs, and customer health metrics.
Support reporting and planning processes led by the Director of Customer Success & Services.

Your Experience

Essential

Demonstrated success in a senior client-facing leadership role, ideally within a B2B SaaS or higher education environment.
Proven experience leading or scaling a Customer Success or Account Management team.
Strong understanding of CRM tools, customer success frameworks, and service-level reporting.
Skilled in using data to inform strategy, manage performance, and address risks.
Deep knowledge of the international student recruitment lifecycle and university challenges.
Excellent collaboration skills and the ability to influence across functions.
Bachelor’s or Master’s degree.
Full right to work in the UK.

Desirable

Experience contributing to the leadership or alignment of a service delivery or BPO team.
Background in a fast-scaling technology business.

Pay: £80,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Experience:

leading Customer Success functions?: 5 years (required)
working within a B2B Saas organisation: 3 years (required)
in higher education or student recruitment?: 3 years (required)
CRM platforms (Salesforce, HubSpot etc.): 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in London W1H

Quick apply

Refine Your Search

director of customer experience jobs in bayswater, gtl

Deputy Director of Customer Success (maternity cover)

Head of Customer Excellence (FTC)

Director of Strategic Operations

Customer Experience & Insight Director

Senior Operations Manager

Head of Customer Value

Manager, Customer Experience Innovation Projects

Customer Experience Director

Office & Business Manager

Customer Experience Director

Director of Platform Operations

Director of Customer Success

Associate Director - Business Transformation

Director of Customer Success

Sales Assistant - Harrods

Head of Customer Adoption, EMEA

Director of Enablement & Performance

Salesforce Delivery Lead (Journey Circle)

Client Engagement Manager

Head of Customer

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