Advice Work, Jobs in Bayswater W2 (with Salaries)

Customer Resolutions Support Officer
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Administrative experience
- Organisational skills
- IT
Administration Assistant
AA Mortgage Gateway —Kensington
- From £14 an hour
- Part-time
- CRM software
- Microsoft Office
- Organisational skills
Quick apply
1d
Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
SEND Information, Advice and Support Advisor
Southwark Council —London
- £42,912 - £49,155 a year
- Full-time
- Hybrid work
- School
- Annual leave
- Employee assistance programme
2d
Customer Service Assistant
WithYou —London
- £26,250 a year
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Referral programme
1d
Customer Service Representative
Ingeus UK —Marylebone
- £28,860 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
5d
Trainee Education MH Practitioner
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Presentation skills
- IT
- Annual leave
- Flexitime
1d
Learner Experience Officer
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Education
- Organisational skills
- IT
2d
Visitor Experience Assistant (Summer Season)
Somerset House Trust —London
- £14.80 an hour
- Weekend availability
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
5d
Medical Education Delivery & Data Assistant (x3 vacancies)
ROYAL COLLEGE OF SURGEONS OF ENGLAND —London
- £29,250 a year
- Full-time
- No experience needed
- Administrative experience
- Annual leave
- Employee assistance programme
Switchboard Operator - Part Time
Front Office —London
- £16,990 a year
- Part-time
- Bar
- Customer service
- Hotel
- Gym membership
Quick apply
Examinations and Timetabling Officer x2
SOAS University of London —London
- £35,749.57 - £42,207.57 a year
- Full-time
- Hybrid work
- University
- School
- Annual leave
- Employee assistance programme
5d
Junior Office Assistant
Chambers and Partners —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Customer Success at PageProof
PageProof —London
- £35,000 - £50,000 a year
- Full-time
- English
- In-person
- AI
Quick apply
2d
Switchboard Operator - Part Time
Sutton Hotel Collection —London
- £16,990 a year
- Part-time
- Bar
- Customer service
- Hotel
- Gym membership
Switchboard Operator
Imperial College Healthcare NHS Trust —London
- £31,554 - £33,270 a year
- Full-time
- Administrative experience
- Communication skills
5d
Reservations Agent Day
DiamondAir International Ltd —London
- £28,500 - £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Income Collection Officer
Pinnacle Group —London
- £35,000 - £38,000 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Independent Living Advisor
People Places Lives Ltd. —Camden Town
- £28,860 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
Accommodation Advisor (Applications & Allocations)
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- Annual leave
- Work from home
8d

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Customer Resolutions Support Officer

City of Westminster Council -
Westminster

Apply Now

Job details

Permanent
£34,359 - £37,509 a year

Qualifications

Triage
Administrative experience
Organisational skills
IT
Communication skills

Full job description

About Us:

Housing Needs in Westminster City Council is a world of extraordinary stories. For Abbie, a Homelessness Officer, the work is often about stopping a crisis from happening at all

This might mean negotiating with landlords, working through financial difficulties with residents, or finding practical solutions that allow people to remain in their homes.

In one situation, Abbie worked with a resident who was at risk of losing their home after the rent became unaffordable and possession action had started. By working closely with the landlord, she took the time to understand what had driven the landlord to increase the rent and the residents’ financial situation. Through careful negotiation, she was able to secure an affordable agreement that worked for both parties. The possession action was withdrawn and the resident was able to stay in their home.

At Westminster, we understand that homelessness is multifaceted and caused by various factors, and addressing homelessness often goes beyond providing emergency accommodation – it requires an in-depth understanding of the root causes. This is why, alongside her negotiation work with the landlord, Abbie worked with officers across the department and the wider Council to help maximise the resident’s income. For Abbie, cases like this are not only about securing housing in the interim, they are about ensuring that residents are also able to sustain their tenancies in the long-term.

This kind of work requires persistence, judgement and empathy. Across Westminster, this is what our Housing Needs officers do every day: working with residents to turn difficult situations into new beginnings.

The Role:

As a Customer Resolution Support Officer in our Housing and Homelessness Service, you can make your own powerful contribution to people across Westminster. Playing a vital role in a front-line team responsible for responding to enquiries, complaints and requests from residents, you’ll help directly improve outcomes for people experiencing homelessness.

Ensuring cases are logged, progressed and communicated accurately and promptly, you’ll use your judgement to screen and triage correspondence against acceptance criteria. Your day-to-day will be fast-paced and varied, so you’ll take an organised, proactive approach to your work. Whether it’s monitoring inboxes for enquiries or complaints, drafting resident correspondence, or providing advice and guidance, you’ll put residents at the heart of everything you do.

Please refer to the Job Description for more information.

About You:

An established professional with experience of providing administrative, triage or coordination support within a customer-facing service, you’ll be confident handling enquiries, complaints and case-related correspondence. Having maintained accurate case records in a previous role, you’ll be confident managing multiple tasks simultaneously to meet service standards and deadlines

On a personal level, you’ll be a strong communicator with excellent active listening, organisational and prioritisation skills. Bringing empathy, sensitivity and strong attention to detail to everything you do, you’ll be capable of keeping calm in emotive or challenging situations. This is a fantastic opportunity to join a supportive, inclusive team making a direct impact on the lives of people experiencing homelessness, and to supercharge your career in the process.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Apply Now

Refine Your Search

advice jobs in bayswater w2

Customer Resolutions Support Officer

Administration Assistant

Welfare Advice Officer

SEND Information, Advice and Support Advisor

Customer Service Assistant

Customer Service Representative

Trainee Education MH Practitioner

Learner Experience Officer

Visitor Experience Assistant (Summer Season)

Medical Education Delivery & Data Assistant (x3 vacancies)

Switchboard Operator - Part Time

Examinations and Timetabling Officer x2

Junior Office Assistant

Customer Success at PageProof

Switchboard Operator - Part Time

Switchboard Operator

Reservations Agent Day

Income Collection Officer

Independent Living Advisor

Accommodation Advisor (Applications & Allocations)

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