Part-Time Reception & Administrative Assistant (Community Hub)
Birmingham City Football Club Foundation - Transforming the city through the power of football
Join us at an exciting time of growth and transformation as Birmingham City FC continues to make waves on the world stage. The Foundation harnesses the power of football and sport to improve the lives of tens of thousands of people in Birmingham, helping our community grow alongside the football club. We are proud to be more than football.
Are you passionate about making a difference in the local community through our Community Hub?
The Role
We are seeking a proactive customer-focused Reception & Administrative Assistants to provide a friendly and efficient front-of-house service at our Community Hub. You will be responsible for reception duties, administrative support, data entry, and supporting programme staff during some sessions. This is an essential role in ensuring the smooth daily operation of the Hub, providing a welcoming environment for all.
Key Responsibilities
- Provide a warm and professional welcome to all visitors, staff, and participants of all ages.
- Manage the Hubs front desk, answering enquiries in person, via phone or email.
- Maintain visitor and staff registers and ensure data is accurately logged.
- Support with general administrative tasks: filing, printing, photocopying, basic record keeping.
- Use CRM or data systems to input or extract participant data and session registers.
- Prepare rooms and support staff ahead of sessions where needed and ensure rooms are tidied in preparation for upcoming sessions.
- Monitor footfall and support collation of monitoring data.
- Support with opening and locking up of the building as required (training provided).
- Ensure noticeboards and displays are kept up to date.
- Log incidents and escalate any issues to relevant departments.
- Help ensure the reception area is always clean, organised, and accessible.
- Keep the Hub kitchen and rooms tidied and clear of hazards.
- Keep facilities and common areas clean, safe, hygienic and well-maintained for staff and visitors.
The Team
Birmingham City FC Foundation is growing. The Foundation team are passionate about working together to make change happen. You will play a key role in supporting the delivery of a community-based service, acting as the first point of contact for our local community. Working collaboratively with colleagues and partners, you will help ensure individuals feel welcomed, supported, and able to access the services they need.
The Person
You will be a welcoming and organised individual who serves as the first point of contact at our Community Hub. You will be reliable, approachable and able to create a welcoming and positive environment for our local community.
The Foundation
What We Offer:
- Opportunity to make a real impact and be part of our exciting future
- Competitive salary and benefits package including
- Employee Assistance Programme
- Death in service plan (after 12 months of service)
- Additional service days (capped at maximum 5 days)
- A wellbeing day (after successful completion of probation)
- Staff discounts including opportunity for match day tickets
- Staff uniform
The interview process will involve a competency-based interview with a panel. If you have any specific requirements or need adjustments to the recruitment process, please let us know in your application.
Code of Conduct
Birmingham City F.C Foundation expects the highest standards of integrity and conduct in all matters concerning the Foundation and its employees. All employees are expected to always act wholeheartedly in the interests of the Foundation. Any conduct detrimental to its interests or its relations with its customers, suppliers, the public or damaging to its public image shall be a breach of Foundation rules and policies. Discriminatory, offensive, and violent behaviour are unacceptable, and any complaints or concerns will be dealt with and acted upon.
Safeguarding and Safer Recruitment
We are passionate about and committed to safeguarding and protecting the welfare of children, young people, and adults at risk. All applicants will be asked to provide details of any previous convictions, cautions, and reprimands, as outlined in the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended 2013). Appointment to this role is subject to a satisfactory DBS check and references.
We are committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the Foundation and believes that the general wellbeing, welfare and safety of all children and vulnerable adults engaged in activities is of the upmost importance. The Foundation will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families, and the relevant local authority.
Equality, Diversity, and Inclusion
Birmingham City F.C. Foundation is an equal opportunities employer and welcomes applications from all sectors of the community. We will consider applications based solely on merit, regardless of gender, race, marital status, age, nationality, ethnic or national origins, disability, sexual orientation, political or religious belief, background, or family circumstance.
We are committed to ensuring that equality, inclusion, and diversity of opportunity is at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Foundation. We uphold everyones freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Foundation that no person, whether, job applicant, employee, casual, volunteer, or participant, shall be discriminated against. The Foundation opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following protected characteristics: Age, Disability, Gender Reassignment, Marriage & civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal.
We are committed to building a diverse and inclusive workplace. We actively encourage applications from people of all backgrounds, identities, and experiences, particularly those from underrepresented groups - women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability.
UK Armed Forces
Birmingham City F.C. Foundation are proud to recognise the exceptional skills, dedication, and resilience of those who have served in the UK Armed Forces. We actively welcome applications from veterans, reservists, and members of the wider Armed Forces community.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
