About Us
Kabilsgrillz is one of the UK’s fastest-growing grillz and jewellery brands, specialising in custom grillz, dental silver, gold grillz, diamond grillz, jewellery, and luxury custom pieces.
We are looking for a serious, professional and highly organised Front of House & Operations Manager to help run the business day to day. This is not just a reception role. We need someone who can manage the front of house, support customers, help with sales, organise staff, deal with suppliers, assist with hiring, and make sure the whole jewellery shop runs smoothly. The right person must be confident, trustworthy, well-presented, good with people, strong under pressure, and capable of taking responsibility.
The Role
As Front of House & Operations Manager, you will be responsible for managing the customer-facing side of the business as well as supporting the daily operations behind the scenes. You will be the first point of contact for many customers, so you must be able to represent Kabilsgrillz professionally at all times. You will also help manage appointments, staff, suppliers, stock, order updates, customer service, sales, and general shop organisation. This role is perfect for someone who has experience in jewellery, retail management, luxury sales, hospitality management, office management, dental, beauty, aesthetics, or any fast-paced customer-facing business.
Key Responsibilities
Your responsibilities will include:
- Managing the front desk, showroom and customer waiting area to a professional luxury standard.
- Greeting customers, answering questions and making sure every customer feels welcome and confident.
- customer enquiries in person, over the phone, WhatsApp, Instagram, TikTok and email.
- Booking customers in for moulds, scans, fittings, collections and consultations.
- Managing customer records, deposits, payments, receipts and order information.
- Keeping customers updated throughout the full order process.
- Explaining products clearly, including dental silver, gold, diamond, enamel and custom grillz options.
- Supporting sales and upselling products in a professional way.
- Following up with leads, missed enquiries and customers who have not completed their order.
- Helping deal with customer complaints calmly, professionally and fairly.
- Organising staff rotas, daily tasks and making sure team members know what they need to do.
- Helping with hiring new staff, including posting job ads, reviewing applications, arranging interviews and onboarding new workers.
- Supporting management with staff performance, punctuality, training and general workplace standards.
- Communicating with suppliers for jewellery materials, packaging, tools, equipment, dental supplies, stones and other business needs.
- Ordering stock and supplies when needed.
- Checking deliveries, invoices, supplier prices and making sure the business gets good value.
- Making sure the shop is clean, organised, professional and ready for customers every day.
- Working closely with the CAD, casting, polishing, setting and production team to keep jobs moving on time.
- Helping create better systems so the business runs smoothly as it grows.
- Making sure daily operations are organised, customers are happy, staff are productive, and the business is running properly.
Who We Are Looking For
We are looking for someone who is:
- Professional, confident and well-spoken.
- Very organised and reliable.
- Good at managing people and solving problems.
- Strong with customer service and sales.
- Able to work under pressure in a busy environment.
- Trustworthy and responsible.
- Good at handling suppliers, staff and customers.
- Comfortable using phones, emails, WhatsApp, Instagram and basic computer systems.
- Well-presented and able to represent a luxury jewellery brand.
- Able to take initiative without needing to be told every small task.
- Serious about growing with the company long term.
Requirements
The ideal candidate should have:
- Previous experience in management, retail, jewellery, luxury sales, hospitality, reception, office management, operations or customer service.
- Strong communication skills.
- Good English speaking and writing skills.
- Good organisation and time-management skills.
- Confidence dealing with customers, staff and suppliers.
- Ability to manage multiple tasks at once.
- A professional attitude and appearance.
- Basic computer and admin skills.
- Experience with hiring, staff rotas, supplier orders, stock control or shop management would be a strong advantage.
- Jewellery, dental, grillz, beauty, aesthetics or luxury retail experience is preferred but not essential.
What We Offer
- £32,000–£40,000 per year depending on experience.
- Performance bonuses based on sales, customer service and business targets.Long-term career growth.
- Opportunity to become a key person in a fast-growing jewellery and grillz brand.
- Training on grillz, jewellery, customer service, sales and business operations.
- A serious management role with real responsibility.
- The chance to grow with the company as we expand.
Why Join Kabilsgrillz?
This is not just a normal front desk job. This is a chance to become part of a growing brand and help build the systems, team and customer experience that will take the company to the next level.
We are looking for someone who can take ownership, manage pressure, lead staff, deal with customers properly, communicate with suppliers, and help the business run smoothly every day.
The right person will become a very important part of Kabilsgrillz.
Pay: £32,000.00-£40,000.00 per year
Work Location: In person
