customer experience advisor Work, Jobs in beaulieu, ham (with Salaries)

Customer Service Advisor (GPR)
South Western Railway —Southampton
- £25,500 - £28,827 a year
- Full-time
- Customer service
- IT
- Communication skills
- Employee discount
Retail Sales Advisor - Southampton
Sky —Southampton
- £28,177 a year
- Weekend availability
- Employee discount
Customer Service Advisor
Connells Group —Southampton
- Full-time
- Customer service
- Communication skills
Quick apply
3d
Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
2d
Customer Service Advisor
Aerial Direct —Fareham
- £27,100 a year
- Full-time
- Hybrid work
- Agile
- Employee assistance programme
- Employee discount
Quick apply
3d
Customer Experience Advisor
WeBuyAnyPhone.com —Fareham
- £25,000 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Gym membership
Quick apply
23h
Customer Service Advisor
Red Snapper Recruitment Limited —Fareham
- £15 - £16 an hour
- Customer service
- Administrative experience
- Maths
- Referral programme
3d
Customer Contact Advisor
Abri —Eastleigh
- £29,386.26 a year
- Full-time
4d
Service Advisor
Snows Group —Sarisbury Green
- £27,000 - £36,000 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Referral programme
Customer Service Advisor
Rooster Financial Services Ltd —Winchester
- £24,420 - £26,000 a year
- Full-time
- Hybrid work
- English
- Data entry
- Phone etiquette
- Free parking
Quick apply
2d
Customer Experience Advisor | S1 | Retail Banking | Southampton Branch
A01 Santander UK plc —Southampton
- £25,000 - £31,579 a year
- Full-time
- Customer service
- Banking
Security Advisor
Roke Manor Research Limited —Romsey
- Microsoft Office
- Travel
- Organisational skills
Retail Sales Advisor - Hedge End
Oak Furnitureland —Hedge End
- £48,300 - £53,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
2d
Customer Sales Advisor
Halfords —Newport
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Longines Customer Care Advisor
The Swatch Group (UK) Limited —Southampton
- Full-time
- Customer service
- Microsoft Office
- IT
4d
Customer Service Advisor
NHSProfessionals —Southampton
- £25,890 a year
- Hospital
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Service Advisor - Volvo
Snows Group —Southampton
- £27,000 - £36,000 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Referral programme
Quick apply
Longines Customer Care Advisor
Swatch Group —Southampton
- Customer service
- Microsoft Office
- IT
Quick apply
4d
Sales Advisor
PetsCorner —Romsey
- £10.85 - £12.71 an hour
- Full-time
- Heavy lifting
- Customer service
- IT
- Employee discount
4d
Parts Advisor- Harwoods Southampton Audi
Harwoods Group —Eastleigh
- £30,000 - £35,000 a year
- Full-time
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
2d

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Customer Service Advisor (GPR)

South Western Railway -
Southampton

Apply Now

Job details

Full-time | Fixed term contract
£25,500 - £28,827 a year

Benefits

Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
IT
Communication skills

Full job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.

About the Team:

The customer contact centre is a busy and interesting place to work, dealing with a vast array of customers enquiries and complaints through different methods.

About the Job:

You will focus your time corresponding with customers via our Customer Relationship Management System, handling a variety of phone calls such as, providing information on journeys, compensation, refunds, and handling complaints.

If you have a passion for providing our customers with an excellent customer experience, you have outstanding IT skills, excellent written and verbal communication skills, and a great telephone manner, then this job could be for you.

Your main responsibilities will be:

Accept incoming contacts, providing advice and fulfilling customer requirements in an impartial way. Where necessary log call details so that follow up action can be taken, and customer service issues are resolved.
Ensure that you meet any personal performance targets that may be set and actively participate in any Team goals.
Participate in the Team Briefing process, ensuring that you become familiar with any changes to your working environment.
Remain familiar with the contents and how to use any relevant commercial publication and associated database reference sources.
Become and remain conversant with the features and functionality of any business equipment and software provided for your use.
Ensure your own personal safety and that of others at all times.
Participate in correspondence, fulfilment, and data preparation routines.

Subsidiary Tasks

Ensure that any event that has or could seriously damage the customer experience is relayed to a CSC Manager.
Ensure that any changes to ticketing arrangements, procedures or the train service that are discovered in the course of your duty is relayed to your Team Leader promptly.

Contact With Others

CSC Team members, CSC Managers, Head of Customer Contact, Customer Service Directorate and Board
Colleagues within South Western Railway
External Professional bodies
General Public

You'll need:

Previous experience of working in a customer service role is required, with a telephony background being an advantage. Additional skills required:

Good interpersonal skills.
Good verbal and written communication skills.
Good general education.

About the location:

Overline House is conveniently situated overlooking Southampton Central Station and is easily accessible by public transport. The station is very local to West Quay, a hub for retailers and restaurants, and provides an excellent link between London, Coastal areas and the Isle of Wight.

Working Pattern:

You will work 37 hours on average per week, across 5 days per week.

Operational hours of the contact centre are: 08:00 - 20:00

Hours will be across Monday - Saturday, with a mix of early, middle and late shifts.

As a GPR (General Purpose Relief) you will be working a variety of shifts to cover absence, leave and peak periods, within the contact centre.

The Reward:

Starting salary of £25,500 per annum plus regional allowance of £542 per annum.

As your knowledge and skills increase, you will have the opportunity to work towards to Advisor level and then Consultant level, provided you pass competency assessments & probation reviews at 3 & 6 months.

Advisor: £26,641 per annum (after 3 months)

Consultant: £28,827 per annum (after 6 months)

We also offer a variety of valuable benefits, including:

Free duty and leisure travel on SWR services for employee
Free leisure travel for spouse/partner and dependants (criteria dependant)
75% discount on many other train operating companies
Full training and support with development
Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Apply Now

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