Join the Team Making Holidays Shine in North Wales!
- Salary: £25,000 per annum
- Hours: Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week) + on-call rota cover
- Location: Our welcoming Bangor, Gwynedd office.
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also join our on-call rota (one week in four), earning from £350 extra per week for handling urgent guest issues.
What You’ll Do:
- Be the primary contact for owners, offering guidance and support
- Respond to guest and owner queries quickly and efficiently
- Keep accurate records of all communications
- Work with owners to improve property performance and compliance
- Collaborate with teams across Property Services, Quality & Revenue Management
- Handle feedback to help improve guest satisfaction
- Cover out-of-hours emergency phone (own car required)
What You’ll Bring
We’re looking for someone who brings:
- ✅ Customer service or customer relations experience
- ✅ Strong communication and organisation skills
- ✅ Confidence working independently and as part of a team
- ✅ IT literacy, especially MS Office
- ✅ Ability to problem-solve under pressure
- Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are Menai Holiday Cottages?
'Menai Hols' as it's affectionately known by those who work here, was established over 35 years ago and is now North Wales’s leading local holiday letting agency. From humble beginnings as a small family-run company to being one of the leading holiday letting agencies in North Wales, our success relies upon standing by our founding principles. Working closely with property owners and customers, who remain at the heart of our business. We are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.
Why You’ll Love Working With Us
At Menai Holiday Cottages & Sykes, we believe in doing right by our people:
- Annual bonus scheme linked to company performance.
- ✈️ Generous holiday allowance + extra days with long service
- Option to purchase extra holiday days if you wish.
- A day off for your birthday
✋- 2 volunteering days per year.
- Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
- Pension scheme with employer contributions
- Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- ️ Special offers and discounts designed to enhance your overall wellbeing.
❤️- Health cash plan & life assurance.
- Training & development opportunities.
- 24/7 mental health support.
- Employee savings scheme
- Long service awards and company events
We’re passionate about diversity, inclusion and welcoming people from all bafkgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
If you’re passionate about building relationships and creating exceptional stays, we’d love to welcome you to the team. Apply now!
