Senior building Work, Jobs in Bedale, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
12h
Director of Quality, Compliance and Training (Care Homes)
Caring and Leading —Darlington
- Up to £70,000 a year
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
12d
Fractional finance director/senior finance manager
Kingfisher Inns Ltd —Bedale
- Up to £400 a day
- Part-time
- Hybrid work
- Hospitality
- In-person
- Tax experience
- Free parking
- Work from home
Quick apply
1d
Senior Building Surveyor
North Yorkshire Council —Northallerton
- £42,000 - £55,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Microsoft Office
- Travel
14d
Senior Team Manager - Global Client Delivery
Labcorp —Harrogate
- Full-time
- Customer service
- Laboratory experience
- Bachelor's degree
Northern Regional Distribution Manager
GXO Logistics —Northallerton
- Up to £55,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
2d
MACE and Contextual Safeguarding Officer
North Yorkshire Council —Northallerton
- £42,839 - £47,181 a year
- Hybrid work
- IT
- Communication skills
7d
Contract Supervisor
Broadacres —Northallerton
- £44,121.81 a year
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Development Manager
Thirteen —Middlesbrough
- £65,880 a year
- Call to connect
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
2d
Senior People Operations Coordinator
ZIGUP —Darlington
- £31,000 a year
- Remote
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Senior Manufacturing Coordinator - Automated CNC Production
Machina Engineering —Thirsk
- £45,000 - £60,000 a year
- Weekend availability
- ERP systems
- Contracts
- Mechanical knowledge
- Free parking
Quick apply
14d
Head of Brand & Marketing
Darlington Building Society —Darlington
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
1d
Development Manager
Thirteen —Middlesbrough
- £59,083 a year
- Call to connect
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
2d
CDM Advisor
North Yorkshire Council —Northallerton
- From £30,000 a year
- Full-time
- Hybrid work
- Maintenance
- Construction
- Employee assistance programme
EfW Maintenance Manager
SUEZ —Billingham
- £62,652 a year
- Full-time
- Maintenance
- Continuous improvement
- No degree
7d
Senior Director, MSAT
FUJIFILM Biotechnologies —Billingham
- Full-time
- Bachelor's degree
7d
Community Safety Service Manager
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £58,289 - £60,257 a year
- Presentation skills
- AI
- Annual leave
- Employee assistance programme
2d
Senior Designer
Taylor Wimpey —Stockton-on-Tees
- AutoCAD
- Computer literacy
- Mentoring
- Annual leave
- Employee discount
1d
Senior Technician Foundation Testing
SOCOTEC UK & Ireland —Stockton-on-Tees
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Residential Homes Technical Manager
Civic Recruitment Limited —Northallerton
- Full-time
- Engineering
- Construction
Quick apply
9d

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
12 hours ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior building jobs in bedale, nyk

Senior Customer Service Manager

Director of Quality, Compliance and Training (Care Homes)

Fractional finance director/senior finance manager

Senior Building Surveyor

Senior Team Manager - Global Client Delivery

Northern Regional Distribution Manager

MACE and Contextual Safeguarding Officer

Contract Supervisor

Senior Development Manager

Senior People Operations Coordinator

Senior Manufacturing Coordinator - Automated CNC Production

Head of Brand & Marketing

Development Manager

CDM Advisor

EfW Maintenance Manager

Senior Director, MSAT

Community Safety Service Manager

Senior Designer

Senior Technician Foundation Testing

Residential Homes Technical Manager

I want to receive the latest job alerts for senior building in bedale, nyk

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