Customer relations manager Work, Jobs in Bedford, Bdf (with Salaries)

Resident Engagement Coordinator
Innovus —Bedford
- Up to £30,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
HR Business Partner
DHL —Bedford
- £45,000 - £50,000 a year
- Travel
- Human resources
- Communication skills
- Annual leave
14d
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Dunstable
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
9d
Area Coach
GAD Corporation (do not delete) —Bedford
- £11 - £22 an hour
- Sales
- Maths
- Accounting
- Employee discount
Customer Experience Manager
Sainsbury's —Huntingdon
- From £32,700 a year
- Management
- Leadership
- Employee discount
Client Relations Executive
Portman Finance Group —Northampton
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Customer and Trading Manager - Online
Sainsbury's —Biggleswade
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
UK & EU HR Business Partner
Sonepar UK —Milton Keynes
- £40,000 - £44,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Delivery Partner Manager, UKIE DPM
Amazon UK Services Ltd. —Dunstable
- Weekend availability
- Oracle
- Salesforce
- English
Customer and Trading Manager - Convenience
Sainsbury's —Bedford
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
4d
HR & Payroll Coordinator (Nights)
GXO Logistics —Milton Keynes
- Up to £30,000 a year
- Full-time
- Microsoft Office
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
HR & Administration Support Officer
The Heavenly Bake Company Ltd —Wellingborough
- £32,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee assistance programme
Quick apply
6d
Employment Coach - 12 Month FTC
AKG (UK) EMPLOYMENT LIMITED —Luton
- Microsoft Office
- Travel
- IT
13d
Customer and Trading Manager - Nightshift
Sainsbury's —Biggleswade
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Business Development Executive
SWK property services ltd —Milton Keynes
- From £25,420 a year
- Part-time
- Hybrid work
- CRM software
- Sales
- Maintenance
- Free parking
- Work from home
Quick apply
1d
People Advisor
Vindis Group —Huntingdon
- Human resources
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Specialist Support Executive- BPL
Barclays —Northampton
- Continuous improvement
- Leadership
- Communication skills
Operations Manager
GXO Logistics —Kettering
- Up to £62,000 a year
- Full-time
- Management
- Leadership
- Annual leave
- Employee assistance programme
ER Partner
easyJet —Luton Airport
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
13d

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Resident Engagement Coordinator

Innovus -
Bedford

Quick apply

Job details

Fixed term contract
Up to £30,000 a year
6 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Report writing
Microsoft Excel
Project coordination
Presentation skills
Organisational skills
Communication skills

Full job description

Job Role: Resident Engagement Coordinator

Location: Field with occasional office attendance

Hours: 35 hours per week - Monday to Friday

Contract Type: 12 month Fixed Term Contract ( Maternity Cover)

Salary: £30,000 per annum plus benefits

At Innovus we are committed to delivering market leading solutions and professional services and as a Resident Engagement Coordinator, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.

Main Purpose of Job

The Resident Engagement Coordinator is responsible for contributing to the delivery of high-quality resident engagement consultancy services across a portfolio of high-rise buildings.

This role involves the production of bespoke resident engagement strategies, undertaking compliance reviews of existing resident engagement approaches against Building Safety Act requirements and industry best practice, and supporting clients to deliver effective resident consultations during the process.

Working closely with clients, managing agents and housing associations, the Resident Engagement Coordinator will help coordinate consultation activities, analyse feedback and engagement outcomes, and produce clear, insightful assessment reports and recommendations. The role also includes supporting the delivery of client workshops to present findings, discuss opportunities for improvement, and drive continuous enhancement of resident engagement practices. Through these activities, the Resident Engagement Coordinator will contribute to stronger resident participation, regulatory compliance, and positive stakeholder relationships.

Position in Organisation

This role reports to the Resident Engagement Manager.

Main Responsibilities

Contribute to the production of consistently high-quality engagement strategies
Develop and tailor each engagement strategy, based on resident and client feedback
Conduct reviews and assessments of existing resident engagement strategies to evaluate compliance with relevant legislation, regulatory requirements and industry best practice.
Support clients in planning, coordinating and delivering resident consultation exercises across a range of residential developments.
Liaise with clients, managing agents, residents and other stakeholders to ensure consultations are delivered effectively and in accordance with agreed objectives.
Identify gaps, risks and opportunities for improvement within resident engagement frameworks and provide practical recommendations.
Analyse resident feedback, consultation responses and engagement data to identify trends, themes and areas for improvement.
Produce high-quality assessment reports, consultation findings reports and client-ready recommendations.
Support the delivery of client workshops, presentations and stakeholder meetings to communicate findings and facilitate discussion on resident engagement improvements.
Assist in developing engagement action plans and implementation recommendations arising from strategy reviews and consultation outcomes.
Ensure all consultancy outputs are delivered to a high professional standard, within agreed timescales and in line with Innovus quality expectations.
Maintain accurate records – ensuring accurate completion numbers in order to reflect proposed billing
Contribute to accurate and thorough progress reporting, to include completed and in progress strategies
Stay up to date with legislation changes in relation to building safety, and more specifically, resident engagement.

Technical Skills and experience

Excellent communication and presentation skills
Ability to analyse qualitative and quantitative feedback and present findings clearly and concisely.
Experience using Microsoft Forms, Microsoft Excel, PowerPoint and Word
Strong report-writing skills with experience producing client-facing documents and recommendations.
Experience facilitating client meetings.
Strong organisational and project coordination skills with the ability to manage multiple projects and deadlines.
Understanding of leasehold management is desirable
Understanding of the Building Safety Act 2022 and resident engagement requirements is desirable.

Working at Innovus:

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.

We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.

Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer:

At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.

We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion:

At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.

As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.

Ready to apply:

Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests.

Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.

If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.

Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.

#123

Pay: Up to £30,000.00 per year

Work Location: On the road

Quick apply

Refine Your Search

customer relations manager jobs in bedford, bdf

Resident Engagement Coordinator

HR Business Partner

Employee Relations Manager, Employee Experience & Relations UK&IE

Area Coach

Customer Experience Manager

Client Relations Executive

Customer and Trading Manager - Online

UK & EU HR Business Partner

Delivery Partner Manager, UKIE DPM

Customer and Trading Manager - Convenience

HR & Payroll Coordinator (Nights)

HR & Administration Support Officer

Employment Coach - 12 Month FTC

Customer and Trading Manager - Nightshift

Sr Client Success Manager

Business Development Executive

People Advisor

Specialist Support Executive- BPL

Operations Manager

ER Partner

I want to receive the latest job alerts for customer relations manager in bedford, bdf

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