Service manager Work, Jobs in Bedhampton, Ham (with Salaries)

Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Mobile Sales Advisor
FlooringSuperstore.com —Havant
- Up to £38,000 a year
- Weekend availability
- Sales
- Customer service
- Travel
- Free parking
- Store discount
Quick apply
7d
Operations Manager
Agamemnon Housing Association Limited —Portsmouth
- £32,233.67 a year
- Part-time
- Hybrid work
- Continuous improvement
- Team management
- Communication skills
- Sick pay
Quick apply
Sales Assistant at Tesco
The Entertainer at Tesco —Havant
- £11.15 - £12.71 an hour
- Temporary
- Merchandising
Quick apply
Head of Human Resources
Future Fit Training —Portsmouth
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
- Human resources
- Recruiting
- Free parking
- Work from home
Quick apply
Sales - Sales Advisor - UK
New Look —Havant
- Part-time
- Customer service
Fire Door Inspector- 0 hours contract
Innovus —Portsmouth
- £16.50 an hour
- System design
- Bachelor's degree
- Travel
- Employee discount
Quick apply
PA to Hospital Director & Senior Management Team
PracticePlusGroup —Portsmouth
- Up to £30,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Outlook
- IT
Resident Liaison Officer - Social Housing
Aaron Services —Havant
- £27,976 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
Senior Administrative Officer - (Part Time) Portsmouth & Isle of Wight - South Central (Fixed Term/Loan/Detached Duty)
HM Prison & Probation Service —Portsmouth
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Product File Assistant
APP Wholesale Ltd —Waterlooville
- Part-time
- Hybrid work
- Data entry
- Organisational skills
- Communication skills
Quick apply
Client Care Lead - Home Care
Right at Home Solent & Southampton —Fareham
- Organisational skills
- Leadership
- Communication skills
Quick apply
Team Member (Stock)
NEXT —Havant
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
13d
Head of Maintenance - Care Home
Barchester Healthcare —Fareham
- £38,140 a year
- Computer literacy
- Leadership
- Employee discount
- Referral programme
Quick apply
Employer Engagement Co-ordinator
Portsmouth City Council —Portsmouth
- £19,236 - £36,363 a year
- Travel
- Communication skills
10d
B2B Appointment Setter for 10 Field Sales - BookMyGarage.com (Office based or remote)
BookMyGarage —Portsmouth
- £28,000 - £50,000 a year
- Full-time
- CRM software
- In-person
- Phone etiquette
- Free parking
Quick apply
8d
Telesales / Lead Generation Executive – New Business
Signal Global —Waterlooville
- £45,000 - £50,000 a year
- Part-time
- CRM software
- Business development
- In-person
- Free parking
Quick apply
4d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Southsea
- £3,800 a month
- Full-time
- Sales
Quick apply
Airbnb Manager
Waterside —Hayling Island
- £300 - £550 a week
- Full-time
- Customer service
- Administrative experience
- Data entry
Quick apply
5d
General Manager – Maternity Cover
Southsea Beach Cafe —Southsea
- £38,000 - £42,000 a year
- Temporary
- Inventory control
- Restaurant management
- Mentoring
- Employee discount
Quick apply

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Resident Liaison Officer - Social Housing

Sureserve -
Havant

Quick apply

Job details

Permanent
£27,976 a year
6 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Customer service call handling
Stakeholder liaison
Administrative support experience
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Havant office.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress

Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

service manager jobs in bedhampton, ham

Resident Liaison Officer - Social Housing

Mobile Sales Advisor

Operations Manager

Sales Assistant at Tesco

Head of Human Resources

Sales - Sales Advisor - UK

Fire Door Inspector- 0 hours contract

PA to Hospital Director & Senior Management Team

Resident Liaison Officer - Social Housing

Senior Administrative Officer - (Part Time) Portsmouth & Isle of Wight - South Central (Fixed Term/Loan/Detached Duty)

Product File Assistant

Client Care Lead - Home Care

Team Member (Stock)

Head of Maintenance - Care Home

Employer Engagement Co-ordinator

B2B Appointment Setter for 10 Field Sales - BookMyGarage.com (Office based or remote)

Telesales / Lead Generation Executive – New Business

JUNIOR SALES ADVISOR

Airbnb Manager

General Manager – Maternity Cover

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