Customer service coordinator Work, Jobs in Bedlington, Nbl (with Salaries)

Customer Engagement and Scrutiny Coordinator
Bernicia Group —Ashington
- £25,974 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
3d
Part Time Sales Sales Support And Media Coordinator
Embleys Estate Agents —Whitley Bay
- £26,500 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Flexible schedule
Quick apply
10d
Commercial Co-ordinator
Global Manufacturing Supplies (GMS) —Prudhoe
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
Senior office Administrator - Facilities coordinator
Hillstar Building Management Ltd —Gateshead
- £30,000 - £32,000 a year
- Full-time
- Administrative experience
- Accounting
- In-person
- Free parking
Quick apply
Order To Cash - Finance and sales coordinator
Sweetdreams Ltd —Ashington
- £28,000 a year
- Full-time
- Customer service
- ERP systems
- Administrative experience
Quick apply
2d
Customer Service Coordinator
Vertu Motors —Gateshead
- £26,437 a year
- Full-time
- Customer service
- Administrative experience
- Typing
- Employee discount
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2d
Customer Service & Internal Sales Coordinator
Envea —Ashington
- Full-time
- Sales
- Customer service
- Microsoft Office
Medical Cannabis Patient/Customer Services Coordinator
Curaleaf International —Sunderland
- Full-time
- Hybrid work
- IT
- Communication skills
- Free parking
- Life insurance
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Sales Coordinator
Marmax Products —Stanley
- Up to £28,668.15 a year
- Full-time
- Sales
- Customer service
- Driving
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Customer Engagement and Scrutiny Coordinator

Bernicia Group -
Ashington

Apply Now

Job details

Permanent | Full-time
£25,974 a year
3 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount
Life insurance

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

Customer Engagement & Scrutiny Co-Ordinator

Ashington

Salary: £25,974 per annum

Hours: 37 per week, Monday to Friday

Contract: Permanent

Closing Date: 5pm on Wednesday 24th June 2026

If you're passionate about making a real difference to customers, then our Customer Engagement & Scrutiny Co-Ordinator role is for you. Join us to support impactful engagement that drives meaningful service improvements.

Role Benefits:

28 days annual leave (plus bank holidays) for full-time employees; pro-rata for part-time employees.
Working from home up to 2 days per week.
Health cash plan membership so you can save money by claiming cash back - over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We'll also cover the costs of including any dependent children in the scheme - up to the age of 21 or 24 if in full time education - that you may have.
Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
Generous pension scheme with life insurance of 3 x salary.

About the Customer Engagement & Scrutiny Co-Ordinator Role:

This role will involve:

Supporting the Customer Engagement and Scrutiny Lead in the planning and delivery of tenant engagement activities, including:

Tenant Voice Panel meetings
Focus groups, surveys, and consultation sessions
Community-based engagement events and drop-ins

Supporting facilitation and tenant participation for both in person and virtual engagement sessions.

Helping to create a welcoming, inclusive, and accessible environment for all tenants involved

Providing administrative support for all engagement activity, including:

Arranging meetings, venues, and logistics
Preparing and distributing communications, agendas, and materials
Maintaining accurate records of attendance, feedback, and actions

Supporting the coordination of engagement calendars, invitations, and follow-up communications to our customers.

Acting as a first point of contact for tenants involved in engagement activities

Supporting tenants to understand information, documents, and policies in accessible formats

Ensuring communication is clear, timely, and tenant-friendly

Recording and collating tenant feedback from a variety of engagement methods

Ensuring tenant insight is captured clearly and accurately to inform service improvement

Assisting in coordinating tenant involvement in scrutiny reviews and consultations

Supporting tenants to share their lived experience and feedback effectively

Contributing ideas to improve engagement approaches and participation

Promoting a culture of listening to tenants and acting on feedback.

Your Experience:

Successful candidates will need:

Essential:

Experience in an administrative or customer-focused role

Strong organisational skills and attention to detail

Excellent written and verbal communication skills

Ability to engage confidently with a wide range of people both over the telephone and face to face.

Experience of using Microsoft Office (particularly Word, Excel, and Outlook).

Desirable:

Experience working with tenants, communities, or in a social housing environment

Understanding of customer engagement, consultation, or community involvement

Experience supporting events, meetings, or workshops

A full UK driving licence - although not essential.

About us:

We're all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.

We've built Bernicia to be a business that people want to be a part of. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.

We operate within a set of simple, but effective values, which blend perfectly to create our unique 'Bernicia Way' culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

Interviews will be taking place week commencing Monday 29th June 2026.

For more information regarding this role, please contact:

Laura Ward, Customer Engagement & Scrutiny Lead on 07525910068

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

______________________________________________________________
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.

Apply Now

Refine Your Search

customer service coordinator jobs in bedlington, nbl

Customer Engagement and Scrutiny Coordinator

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