Customer experience advisor Work, Jobs in Bedwas, Cay (with Salaries)

Legal Support/Customer Service Advisor
Kearns Solicitors —Caerphilly
- £26,026 - £29,274 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Service Advisor
PHSGroup —Caerphilly
- No weekends
- Hybrid work
- Computer skills
- No travel
- Free parking
- Employee discount
Customer Service Advisor
NoteMachine —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- IT
- Employee discount
- Life insurance
Quick apply
Customer Service Advisor
Link Financial —Caerphilly
- £26,000 - £28,500 a year
- Full-time
- Customer service
- English
- Administrative experience
- Employee assistance programme
- Employee discount
Customer Service Advisor - One Year Contract
Forth —Chepstow
- From £25,000 a year
- Hybrid work
- Customer service
- English
- Data entry
- Free parking
- Work from home
Quick apply
Contact Centre Advisor
DAS UK Group —Bedwas
- Customer service
- Communication skills
- Annual leave
- Employee discount
14d
Customer Services Advisor
Halfords —Caerphilly
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
BMW Service Bookings Administrator
Sytner BMW Cardiff —Cardiff
- Full-time
- Employee discount
11d
Customer Hub Advisor
Sopra Steria —Newport
- £25,375 a year
- Hybrid work
- Organisational skills
- Annual leave
Sales Advisor
Storage Giant —Cardiff
- £26,436.80 - £28,436.80 a year
- Weekend availability
- Hospitality
- Microsoft Outlook
- Sales
- Free parking
Quick apply
2d
Customer Services Advisor
BUUK Infrastructure —Cardiff
- From £26,265 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
2d
Customer Experience Adviser - Sensitive Claims
LegalAndGeneral —Cardiff
- £24,720 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
3d
Customer Service Supervisor
Transport for Wales —Pontypridd
- £38,012 a year
- Weekend availability
- Management
- Microsoft Office
- Classroom experience
- Employee discount
2d
Parts Advisor
All Types Motor Factors —Cardiff
- £26,000 - £32,000 a year
- Full-time
- Customer service
- English
- Administrative experience
- Store discount
- Employee discount
Quick apply
9d
Sales Advisor
Hotel Chocolat —Llantrisant
- £13.05 an hour
- Hotel
- Café
- Employee discount
2d
Apprentice Customer Support Advisor
Torfaen County Borough Council —Torfaen
- Customer service
- English
- Communication skills
Customer Service Advisor
hireful —Cardiff
- From £27,200 a year
- Monday to Friday
- Customer service
- English
- Administrative experience
- Employee assistance programme
Quick apply
Customer Experience Adviser - Sensitive Claims
Legal & General Investment Management —Cardiff
- £24,720 a year
- Communication skills
- Employee discount
3d
Tesco Travel Money Advisor
Travelex —Pontyclun
- £13.50 an hour
- Overtime
- Customer service
- In-person
- Employee discount
Sales - Sales Advisor - UK
New Look —Cwmbran
- Part-time
- Microsoft Word
7d

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Legal Support/Customer Service Advisor

Kearns Solicitors -
Caerphilly

Quick apply

Job details

Permanent | Full-time
£26,026 - £29,274 a year
1 day ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
GCSE
Microsoft Office
Numeracy
Communication skills
Time management

Full job description

The Company:

Kearns Solicitors is a leading niche firm with a wealth of expertise in volume and contested debt recovery litigation. Kearns has a long-standing reputation for delivering high-quality legal advice and strong client service.

Kearns is a member of KLS, the rapidly growing group of leading European debt recovery law firms with operations in Italy and Poland, as well as the UK.

In this role, you will be responsible for negotiating and promoting settlement of consumer credit debt recovery matters in line with strict regulatory guidelines, Company best practice and by following County Court procedures.

You will be responding to incoming correspondence and preparing documents to be sent to courts, solicitors and any other third parties. We will provide you with full training and on the job support to help you do this. The aim is to obtain the best outcome for both the customer and client in line with instructions and information provided.

You will need to show empathy and understanding to customers who have fallen behind with their bills and offer support by sign-posting them to charity organisations that offer free money advice such as Citizens Advice Bureau or the Money Advice Service, before setting up an affordable repayment plan that is tailored to their financial situation.

Your main duties & responsibilities will include:

· Dealing with inbound and outbound telephone calls in a friendly and professional manner

· Responding to incoming correspondence in accordance with our processes and procedures

· Asking open questions to gain a full understanding of the customers situation

· Signposting customers to free money advice organisations where necessary

· Setting up or reviewing affordable repayment plans in line with the customers situation

· Preparing documents to be sent to courts and solicitors and any other third party

· Demonstrating our Think Customer First philosophy to all customers

Person Specification:

· Demonstrates excellent written and verbal communication skills.

· Proficient in the use of Microsoft Office, particularly Word and Excel.

· Good numeracy skills.

· Able to manage multiple tasks and changing priorities.

· Demonstrates good organisation and time management skills.

· Ability to work independently and as part of a team.

· Demonstrates excellent attention to detail.

Educational Requirements:

· GCSE (or equivalent) in English Language and Mathematics at grade C or above

Skills & Experience:

· Although previous call centre and/or legal experience is not essential, we are looking for people who can demonstrate a customer service ethos which lives up to our values and expectations

· Excellent numeracy and accuracy skills are also required as you will be assessing our customer’s income and expenditure details.

Job Types: Full-time, Permanent

Pay: £26,026.00-£29,274.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay

Ability to commute/relocate:

Caerphilly CF83 3GQ: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience advisor jobs in bedwas, cay

Legal Support/Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor - One Year Contract

Contact Centre Advisor

Customer Services Advisor

BMW Service Bookings Administrator

Customer Hub Advisor

Sales Advisor

Customer Services Advisor

Customer Experience Adviser - Sensitive Claims

Customer Service Supervisor

Parts Advisor

Sales Advisor

Apprentice Customer Support Advisor

Customer Service Advisor

Customer Experience Adviser - Sensitive Claims

Tesco Travel Money Advisor

Sales - Sales Advisor - UK

I want to receive the latest job alerts for customer experience advisor in bedwas, cay

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