Retail customer service representative Work, Jobs in Belbroughton, Wor (with Salaries)

Customer Service Assistant
Oh Sew Crafty Ltd —Kidderminster
- £12.71 an hour
- Part-time
- Microsoft Word
- Computer literacy
- Travel
- Free parking
- Employee discount
Quick apply
6d
Customer Service Assistant
OurCoop —Stourbridge
- £12.75 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
Customer Service Assistant
BP LYE SERVICE —Pedmore
- £12.71 - £14.00 an hour
- Part-time
- Serving
- English
- Analysis skills
- Free parking
Quick apply
3d
Customer Service Assistant
Evans Halshaw —Stourbridge
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Cromwell —Dudley
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Retail Customer service & Sales Advisor
PJH Group —Wolverhampton
- £25,610.65 a year
- Full-time
- Hybrid work
- Computer literacy
- Continuous improvement
- Quality control
- Free parking
- Work from home
Quick apply
8d
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- English
- Travel
- Relocation assistance
- Annual leave
One Stop - Customer Service Assistant
One Stop —Coseley
- £12.81 an hour
- Full-time
1d
Retail Customer Service Assistant - Temporary
BP Retail —Droitwich
- Temporary
- Cleaning
- Café
1d
Customer Service Logistics Coordinator
IPL Schoeller —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Services Assistant
OurCoop —Birmingham
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
8d
Customer Service Advisor
SunbeltRentals —Birmingham
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
14d
Retail Customer Service Assistant
BP Retail —Worcester
- Serving
- Café
- Annual leave
- Employee assistance programme
1d
Customer Service Agent
Northgate Vehicle Hire —Dudley
- £28,734 a year
- Employee discount
Quick apply
15h
Customer Service Team Leader
Cromwell —Dudley
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Service/Sales Assistant
Growth —Birmingham
- £510 - £650 a week
- Full-time
- Customer service
- Driving
- In-person
- Referral programme
Quick apply
8d
Customer Service Assistant Over 18
Tenpin —Walsall
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service, Sales & Order Coordinator
N H GLOBAL (UK) LIMITED —Birmingham
- £30,000 - £33,000 a year
- Full-time
- CRM software
- Computer literacy
- Windows
Quick apply
5d
Customer Service Advisor (Out Of Hours)
Platform Housing —Birmingham
- £14.21 an hour
- Weekend availability
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
9d

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Customer Service Assistant

Oh Sew Crafty Ltd
Kidderminster

Quick apply

Job details

Part-time
£12.71 an hour
6 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Microsoft Word
Sewing
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Email software
E-commerce
Computer skills
Customer support
Customer interaction
Picking & packing

Full job description

Part-Time Customer Service Assistant

Location: Kidderminster – Office/Warehouse Based
Pay: £12.71 per hour
Hours: 20 hours per week
Typical Working Pattern: Approximately 4 hours per day, Monday to Friday
Job Type: Part-time, Permanent

About Us:
Oh Sew Crafty is a busy, family-run craft business based in Kidderminster. We sell a huge range of fabrics, yarn, haberdashery, sewing and craft products through our own website, a number of online marketplaces and directly to customers in our Kidderminster store.

We are looking for a friendly, reliable and organised Part-Time Customer Service Assistant to join our team at our Kidderminster warehouse.

This is primarily an office-based customer service and administration role. However, as a small family business, we work closely as a team and everyone may occasionally be asked to help in other areas of the business when required.

The Role:
You will be responsible for helping us provide a high standard of customer service to both our online and in-store customers, as well as helping with the day-to-day administration of our online business.

Your day-to-day duties will include:

Responding to customer emails and messages in a friendly, professional and timely manner.
Dealing with customer enquiries relating to products, orders, deliveries, returns and other general queries.
Responding to messages received through our own website and the different online marketplaces we sell on.
Answering incoming telephone calls and assisting customers with their enquiries.
Assisting customers visiting our Kidderminster store when required.
Helping customers with general product enquiries relating to our ranges of fabric, yarn, haberdashery, sewing and craft products.
Updating existing online product listings.
Creating and listing new products across our website and other selling platforms.
Checking product information for accuracy, including descriptions, prices and other listing details.
Liaising with other members of the team to resolve customer queries and order issues.
Keeping customers informed and ensuring queries are followed through to a satisfactory conclusion.
Carrying out general office and administrative duties as required.
Occasionally helping with the processing, picking or packing of online orders during particularly busy periods or when other team members are absent.
Helping in other areas of the business when reasonably required.

What We're Looking For

The successful applicant should be:

Friendly, approachable and confident communicating with customers in person, over the telephone and in writing.
Able to provide a welcoming and helpful service to customers visiting our store.
Able to write clear, professional emails with good spelling and grammar.
Comfortable using computers, email and online systems.
Able and willing to learn new websites, marketplaces and software.
Well organised with excellent attention to detail.
Reliable, punctual and able to manage their own workload.
Able to work effectively both independently and as part of a team.
Comfortable dealing with customer problems and finding sensible solutions.
Willing to learn about our products so they can provide customers with helpful information.
Flexible and willing to help in different areas of the business when necessary.

Previous experience in customer service, retail, office administration, e-commerce or online marketplaces would be an advantage, but we are also interested in applicants with the right attitude and willingness to learn.

Experience or an interest in sewing, fabrics, yarn, knitting, crochet, haberdashery or crafts would be beneficial but is not essential.

Hours, Pay & Flexibility:
The position is for a 20-hour-per-week contract, paid at £12.71 per hour.

The normal working pattern is expected to be approximately 4 hours per day, Monday to Friday, although the exact working hours and start/finish times will be discussed and agreed at interview.

We are looking for someone who can offer a reasonable degree of flexibility. There may occasionally be opportunities or requests to work additional hours during particularly busy periods, staff holidays or when other members of the team are absent.

Any additional hours would be discussed depending on the needs of the business and the employee's availability.

Why Join Oh Sew Crafty?
We are a small family-run business where teamwork is extremely important. Rather than having completely separate departments, we believe it is useful for members of our team to understand different areas of the business and be willing to help each other when needed.

For the right person, this is a varied role where no two days are necessarily the same. You will become an important part of the team and gain experience across customer service, retail, e-commerce, online marketplaces and the day-to-day running of a busy craft business.

How to Apply:
Please apply through Indeed with your CV and a brief introduction telling us about yourself, your previous experience and why you think you would be suitable for the role.

Please note: This is an office-based position at our warehouse and store in Kidderminster and is not a remote-working role.

Pay: £12.71 per hour

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Application question(s):

This position is fully office-based at our premises in Kidderminster, Worcestershire. It is NOT a remote or hybrid position. Are you able to reliably travel to Kidderminster for every scheduled shift?
During busy periods or when other staff members are on holiday or absent, we may ask if you are available to work additional hours. Would you generally be willing to work additional hours when available?
This is a varied role within a small family business. Although primarily customer service and office based, you may occasionally be required to help with in-store customers, picking/packing online orders or other areas of the business. Are you comfortable with this?
Do you have any regular commitments that would prevent you from working your agreed hours Monday to Friday?
Have you previously worked in an office, retail or e-commerce environment?

Work Location: In person

Quick apply

Refine Your Search

retail customer service representative jobs in belbroughton, wor

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Customer Service Assistant

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Customer Service Assistant

Customer Service Advisor

Retail Customer service & Sales Advisor

Specialist Customer Service Advisor

Customer Care Agent (Hybrid)

One Stop - Customer Service Assistant

Retail Customer Service Assistant - Temporary

Customer Service Logistics Coordinator

Customer Services Assistant

Customer Service Advisor

Retail Customer Service Assistant

Customer Service Agent

Customer Service Team Leader

Customer Service/Sales Assistant

Customer Service Assistant Over 18

Customer Service, Sales & Order Coordinator

Customer Service Advisor (Out Of Hours)

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