People analytics manager Work, Jobs in Belfast, Nir (with Salaries)

Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
6d
Senior Product Manager
Kadence —Belfast
- Hybrid work
- Leadership
- Communication skills
5d
Services Operations Program Manager
Ciena —Belfast
- Full-time
- PMP
- Engineering
- ERP systems
Digital Program Manager
Thales —Belfast
- Full-time
- CRM software
- Salesforce
- IT
- Annual leave
- Employee discount
4d
Consultant - Manager, Organisational Workforce Transformation, Transformation Activation
Deloitte —Belfast
- Hybrid work
- Oracle
- Analysis skills
- Communication skills
Learning Manager, Learning and Development – 12 Month Secondment/ FTC
Deloitte —Belfast
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Operations Director
Macklin Care Homes —Belfast
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Operations Administrator
Bauer Media Outdoor NI Limited —Belfast
- £27,945 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Free parking
- Work from home
Quick apply
5d
Manager, OWT, Human Capital
Deloitte —Belfast
- Hybrid work
- Oracle
- Analysis skills
- Project management
2d
Pricing Analytics Specialist - 12 Month FTC
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
10d
Operations Supervisor, DBT4
Amazon UK Services Ltd. —Portadown
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Manager, Accounting Manager, Deloitte Global Finance
Deloitte —Belfast
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
8d
Compliance Surveillance Senior Manager
TP ICAP —Belfast
- Full-time
- Microsoft Office
- AI
- Leadership
Compliance Surveillance Manager
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Compliance Surveillance Analyst
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior HR Business Partner
Sisk —Belfast
- Full-time
- Analysis skills
- Human resources
- Business
- Annual leave
5d
Compliance Surveillance Associate
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations Accountant
Caterpillar —Larne
- From £50,827 a year
- Full-time
- Bachelor's degree
- Accounting
- Annual leave
Digital Product Manager Expert (hybrid/remote)
Allstate —Belfast
- Hybrid work
- Product management
- Agile
- AI
- Employee assistance programme
10d
HR Business Partner
NAVANTIA UK —Belfast
- Full-time
- Spanish
- Human resources
- Leadership
Quick apply

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Head of Customer Success

Yellowcom -
Belfast

Quick apply

Job details

Permanent | Full-time
£60,000 - £100,000 a year
6 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Driving
Telecommunication
IT
Business coaching
Account management
Communication skills

Full job description

About Yellowcom

Yellowcom is one of the UK's fastest-growing business technology providers, delivering Telecoms, IT, Cyber Security, Connectivity, Mobile, Web Design and AI solutions.

We're growing both organically and through acquisition, creating exciting opportunities for ambitious people who want to shape the future of the business.

We're now looking for an experienced leader to take ownership of our Account Management function across the UK and Ireland.

This isn't simply a management role.

We're looking for someone who can build a best-in-class customer success strategy that improves customer satisfaction, increases retention and grows revenue from our existing customer base.

The Role

Reporting directly to the Managing Director, you'll lead and develop our Account Management teams across Belfast, Glasgow and Dublin.

You'll be responsible for both our office-based and field-based Account Managers, ensuring every customer receives exceptional service while identifying opportunities to strengthen relationships and grow accounts.

Using data rather than instinct, you'll continually review performance, identify trends and implement new initiatives that improve customer outcomes and commercial performance.

Key ResponsibilitiesLeadership

Lead, coach and develop Account Managers across multiple locations
Create a high-performance culture with clear KPIs
Recruit and develop future talent
Conduct regular one-to-ones and performance reviews
Travel regularly between Belfast, Glasgow and Dublin

Customer Success

Increase customer satisfaction across the group
Improve customer engagement throughout the customer lifecycle
Reduce customer churn
Develop proactive account review programmes
Ensure customers maximise the value from Yellowcom's products and services

Commercial Growth

Increase average revenue and margin per customer
Identify cross-selling and upselling opportunities
Work closely with Telecoms, IT and Web sales teams
Develop customer growth strategies
Improve renewal performance

Strategy & Analytics

Build meaningful KPI dashboards
Analyse customer data and trends
Review retention, NPS, customer feedback and profitability
Present monthly performance reports and improvement plans
Drive continuous improvement through measurable actions

What We're Looking For

Essential

Experience managing Account Management or Customer Success teams
Strong leadership and coaching ability
Commercially minded
Comfortable analysing data and making strategic decisions
Experience improving customer retention
Excellent communication skills
Full UK driving licence

Desirable

MSP, Telecoms, IT or Technology experience
Experience across multiple sites
CRM reporting experience
Experience integrating acquired businesses
Knowledge of customer satisfaction metrics such as NPS or CSAT

Success Will Be Measured By

Customer Satisfaction (CSAT/NPS)
Customer Retention
Gross Revenue Retention
Net Revenue Retention
Margin Growth per Customer
Cross-sell Revenue
Account Review Completion
Team Performance
Customer Engagement

What We Offer

Competitive salary
Performance-related bonus
Company car or car allowance
Hybrid working
Career progression within a rapidly growing business
Opportunity to shape the future of one of the UK's fastest-growing technology providers
Ongoing investment in training and development

Pay: £60,000.00-£100,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

people analytics manager jobs in belfast, nir

Head of Customer Success

Senior Product Manager

Services Operations Program Manager

Digital Program Manager

Consultant - Manager, Organisational Workforce Transformation, Transformation Activation

Learning Manager, Learning and Development – 12 Month Secondment/ FTC

Operations Director

Operations Administrator

Manager, OWT, Human Capital

Pricing Analytics Specialist - 12 Month FTC

Operations Supervisor, DBT4

Manager, Accounting Manager, Deloitte Global Finance

Compliance Surveillance Senior Manager

Compliance Surveillance Manager

Compliance Surveillance Analyst

Senior HR Business Partner

Compliance Surveillance Associate

Operations Accountant

Digital Product Manager Expert (hybrid/remote)

HR Business Partner

I want to receive the latest job alerts for people analytics manager in belfast, nir

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