Critical situation manager Work, Jobs in Belfast (with Salaries)

Sr. Critical Situation Manager
Proofpoint —Belfast
- Full-time
- PMP
- Salesforce
- English
12h
Service Delivery Lead - Northern Ireland - Our Future Health Programme
Xyla Services —Newtownards
- £31 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply
Regional Power Solutions Procurement Manager
Caterpillar —Larne
- From £70,849 a year
- Full-time
- Up to 50% travel
- Engineering
- Bachelor's degree
- Annual leave
8d
Security Duty Manager
Wilson James —Belfast
- £20.07 an hour
- Full-time
- Computer literacy
- Team management
- Leadership
- Annual leave
- Employee discount
10d
Service Delivery Lead - Wales - Our Future Health Programme
Xyla Services —Bangor
- £31 - £40 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply
Digital Senior Delivery Manager
Office for National Statistics —Belfast
- £56,861 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- Communication skills
2d
Project Director - Rail
Amey Ltd —Belfast
- Full-time
- Master's degree
- Bachelor's degree
- Team management
- Annual leave
Quick apply
Senior Manager, Collections Operations
Raylo —Belfast
- Hybrid work
- Leadership
- Analytics
- Work from home
Quick apply
9d
Supply Chain Executive
Walk In Wardrobe —Banbridge
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
- Free parking
- Store discount
Quick apply
2d
Senior Consultant or Manager, IT Asset Management, Cyber, Extended Enterprise, Defence & Security, Government and Public Sector
Deloitte —Belfast
- Hybrid work
- PMP
- Business development
- Analysis skills
Senior Quantity Surveyor - Civil Engineering - NI with UK travel (Surrey)
GRAHAM Group —Hillsborough
- Monday to Friday
- Civil engineering
- Presentation skills
- Travel
Senior Quantity Surveyor
GRAHAM Group —Hillsborough
- Civil engineering
- Presentation skills
- Contracts
Quantity Surveyor - Civil Engineering - Northern Ireland
GRAHAM Group —Hillsborough
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
Senior Quantity Surveyor - Civil Engineering - Oxfordshire
GRAHAM Group —Hillsborough
- Civil engineering
- Presentation skills
- Contracts
Quantity Surveyor - Civil Engineering - Woking
GRAHAM Group —Hillsborough
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
Senior Quantity Surveyor - Civil Engineering - Glasgow
GRAHAM Group —Hillsborough
- Civil engineering
- Presentation skills
- Contracts
Senior Quantity Surveyor - Civil Engineering - Dublin
GRAHAM Group —Hillsborough
- £64,000 - £87,750 a year
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
Managing Quantity Surveyor - Civil Engineering - Dublin
GRAHAM Group —Hillsborough
- £64,349 - £103,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quantity Surveyor - Civil Engineering - Dublin
GRAHAM Group —Hillsborough
- £52,500 - £70,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
Managing Quantity Surveyor - Civil Engineering - Cardiff
GRAHAM Group —Hillsborough
- Presentation skills
- Conflict management
- Contracts

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Sr. Critical Situation Manager

Proofpoint -
Belfast

Apply Now

Job details

Full-time
12 hours ago

Qualifications

PMP
Stakeholder liaison
Salesforce
Process improvement
Incident reporting preparation
Internal department liaison
English
Databases
Bachelor's degree
Conflict management
Major incident coordination
Customer support
Customer interaction
Linux
Multidisciplinary collaboration
Root cause analysis
SaaS
AI
Project management experience

Full job description

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

As a member of the Global Critical Situation Management Organization, the Sr. Critical Situation Manager is assigned to help manage the most urgent customer problems involving Proofpoint products and services. This person serves as the communication focal point for the customer and oversees all resolution efforts from the initial problem identification to post-mortem analysis.

The Sr. Critical Situation Manager also acts as a customer advocate to help drive improvements in all aspects of business, including Customer Service, Professional Services, Product and Engineering.

Your day-to-day

Lead high-severity customer incidents (major system outages) and/or executive escalations
Leverage the internal, cross-functional community to drive critical situations to resolution
Provide customer facing updates and internal reporting
Lead cross-departmental process improvement to maximize customer retention
Drive process improvement as part of the overall Services group
Provide post-escalation analysis reporting that will capture and help drive process improvements throughout the organization
Coordinate and research incident root cause and generate customer facing root cause analysis documents
Evaluate customer requests for service level agreement violations
Participate in on-call support 24x7 rotation as assigned

What you bring to the team

Proficient in using AI tools to help analyse escalated situations and create internal and customer-facing reporting
Extensive experience in customer-facing technology roles with escalation management background
Solid understanding of Database and SaaS applications
Basic familiarity with Linux command line environments
An accomplished communicator and influencer, able to thrive in high pressure situations working with customers, users, senior level management, sales and peers
Comfortable interacting with executives (customer and internal)
Proven success coordinating solutions across multiple cross-functional teams
Working knowledge of Salesforce service cloud-based systems
Strong business and management acumen
Possess the ability to resolve issues and conflicts, as well as be able to take ownership in challenging situations
Ability to maintain a calm and professional demeanour in the face of high-pressure, intense escalations
Knowledge of email privacy/protection, cloud services, software as a service (SaaS) is preferred
Project Management experience, PMP certification is a plus
Language fluency in written and spoken English
Bachelor’s Degree or equivalent

#LI-CB1

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Apply Now

Refine Your Search

critical situation manager jobs in belfast

Sr. Critical Situation Manager

Service Delivery Lead - Northern Ireland - Our Future Health Programme

Regional Power Solutions Procurement Manager

Security Duty Manager

Service Delivery Lead - Wales - Our Future Health Programme

Digital Senior Delivery Manager

Project Director - Rail

Senior Manager, Collections Operations

Supply Chain Executive

Senior Consultant or Manager, IT Asset Management, Cyber, Extended Enterprise, Defence & Security, Government and Public Sector

Senior Quantity Surveyor - Civil Engineering - NI with UK travel (Surrey)

Senior Quantity Surveyor

Quantity Surveyor - Civil Engineering - Northern Ireland

Senior Quantity Surveyor - Civil Engineering - Oxfordshire

Quantity Surveyor - Civil Engineering - Woking

Senior Quantity Surveyor - Civil Engineering - Glasgow

Senior Quantity Surveyor - Civil Engineering - Dublin

Managing Quantity Surveyor - Civil Engineering - Dublin

Quantity Surveyor - Civil Engineering - Dublin

Managing Quantity Surveyor - Civil Engineering - Cardiff

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