Guest service agent Work, Jobs in Belfast (with Salaries)

Reservations Agent
Aloft by Marriott & Residence Inn by Marriott Belfast —Belfast
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee discount
Quick apply
Reservations Agent
La Mon Hotel and Country Club —Newtownards
- Full-time
- Hotel
- IT
- Hotel experience
- Free parking
- Annual leave
Quick apply
2d
Catering Agent/Lounge Cook - Belfast City Airport
Swissport International AG —Belfast
- £13.49 an hour
- Full-time
- Hospitality
- Free parking
- Employee assistance programme
2d
Reservationist - Galgorm Collection
Galgorm —Galgorm
- £13.02 - £14.52 an hour
- Weekend availability
- Hospitality
- Microsoft Outlook
- Sales
Reservations Executive
La Mon Hotel and Country Club —Newtownards
- Full-time
- Hotel
- IT
- Hotel experience
- Free parking
- Annual leave
Quick apply
2d

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Reservations Agent

Aloft by Marriott & Residence Inn by Marriott Belfast
Belfast

Quick apply

Job details

Permanent | Full-time

Benefits

Employee discount

Qualifications

Hospitality
Multilingual
Front desk
Guest services
Hotel experience

Full job description

Location: Belfast, Northern Ireland
Brand: Aloft Hotels | Residence Inn by Marriott
Schedule: Full-Time

We are looking for a Reservations Agent to assist in the ongoing success of the dual-branded Aloft & Residence Inn by Marriott in Belfast’s iconic Titanic Quarter.

This is a unique opportunity to develop your career in of two of Marriott’s most dynamic brands—Aloft, known for its bold design and social energy, and Residence Inn, crafted for longer stays and residential comfort—in one vibrant destination.

Position Summary

We’re looking for a Reservations Agent who thrives in a fast-paced, guest-focused environment and can provide an excellent booking experience by responding promptly to inquiries, maximising room sales, and delivering friendly and professional customer service

What You’ll Do

Handle incoming reservations via phone, email, and online systems in a timely and professional manner
Process bookings accurately using the Property Management System (PMS)
Upsell room types and promote hotel services to maximise revenue
Respond to guest inquiries about rates, availability, and hotel facilities
Liaise with the front office and revenue teams to ensure accuracy of bookings and special requests
Maintain a high level of product knowledge about the hotel and local area
Manage group reservations and update rooming lists as required
Follow all company procedures, including GDPR and data protection compliance
Monitor daily arrivals, cancellations, and no-shows, and communicate effectively with other departments
Assist with reporting and reservation audits when required

Candidate Profile

Education & Experience:

Previous experience as a Reservations Agent or a Senior Front Office associate in a branded hotel environment.
Passionate about creating memorable guest experiences.
Highly organised with an eye for detail and a calm demeanour under pressure.
Committed to fostering a welcoming, guest-first culture.

Why JMK Group

An exciting opportunity to shape the reception experience of a brand new and highly anticipate hotel.
Competitive salary.
Marriott’s global learning, development, and career mobility opportunities.
Discounts and perks through Marriott Explore and Bonvoy travel privileges.
Work alongside a supportive ownership and regional leadership team.

Join Us and Make It Memorable

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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guest service agent jobs in belfast

Reservations Agent

Reservations Agent

Catering Agent/Lounge Cook - Belfast City Airport

Reservationist - Galgorm Collection

Reservations Executive

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