At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Riverside Veterinary Centre on a full time basis.
September 2026 – December 2027 (with potential for a permanent role)
We are looking for a friendly, organised, and compassionate Veterinary Receptionist to join our team to cover maternity leave. This is a key front-of-house role within our busy practice, with the opportunity to become a permanent member of the team for the right person.
Riverside Vets is a well-established, single-site small animal practice in Belper, with an exciting future ahead. Our team includes veterinary surgeons, RVNs, an SVN, receptionists and a practice manager. We’re proud to offer a genuinely supportive and respectful workplace where everyone looks out for each other. Whether it’s a busy day in clinic or a team meal, night out in Nottingham, or walk with our dogs, you’ll feel part of something special from day one.
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
- Working 40 hours per week
Key Responsibilities
- Welcoming clients and their pets with warmth and professionalism
- Answering telephone calls and handling client enquiries
- Booking and managing appointments efficiently
- Providing information on services and appointment processes
- Handling pre-authorisations and insurance claims
- Taking payments and managing financial transactions
- Completing daily administrative tasks
- Maintaining a clean, fresh, and welcoming reception and waiting area
- Relaying client queries to veterinary surgeons and nurses, and responding appropriately
- Supporting ongoing client communication and follow-ups
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Salary up to £26,500 DOE
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
