Custodian Work, Jobs in Benfleet, Ess (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Southend-on-Sea
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
2d
Warehouse Operative - 6 month Fixed Term Contract
Maldon Salt —Maldon
- £31,890 a year
- Temporary
- Warehouse experience
- In-person
- Free parking
- Store discount
Quick apply
8d
Grounds Technician
GREENACRES LIVING MEMORIAL PARKS —Chislehurst
- £13.84 an hour
- Weekend availability
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Head of Technical Governance & Assurance
Sodexo —London
- £80,000 a year
- Full-time
- Engineering
- Maintenance
- University
- Gym membership
Quick apply
5d
Creative Director (Head of UK Creative)
Manifest —London
- £80,000 - £90,000 a year
Contract Administrator – KCL
Artic Building Services —Dartford
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14d
General Manager
The Oak Bromley —Bromley
- £35,000 a year
- Full-time
- Hospitality
- Management
- In-person
- Employee discount
Quick apply
8d
DATA BUSINESS ANALYST
Laing O'Rourke —Dartford
- SQL
- Agile
- AI
Primary System Analyst, Charles River Development, Officer
State Street —London
- Full-time
- Oracle
- Customer service
- Bachelor's degree
Business Operations Analyst, Charles River Development, Vice President
State Street —London
- Full-time
- Analysis skills
- Presentation skills
- Organisational skills
Prime Services Trading EMEA, Assistant Vice President, Onsite
State Street —London
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
9d
Wealth Services, Vice President
State Street —London
- Full-time
- Sales
- Financial services
Associate Client Manager, Charles River Development, Assistant Vice Presdient
State Street —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
7d
FIX Analyst, Charles River Development, Assistant Vice President
State Street —London
- Full-time
- Team management
- Product management
Primary System Analyst, Charles River Development, Assistant Vice President
State Street —London
- Full-time
- Oracle
- Customer service
- Bachelor's degree
M&E (Mechanical & Engineering) Technician
Custodian Data Centres —Dartford
- £55,000 - £75,000 a year
- HVAC
- Communication skills
2d
Senior Product Design Manager - Custody Product
HSBC Global Services Limited —London
- Full-time
- Management
- Bachelor's degree
- Product management
5d
General Manager
Fest and Revel —Bromley
- £35,000 - £38,000 a year
- Full-time
- Hospitality
- Employee discount
Quick apply
8d
Alpha Complex Instruments Product Lead, Vice President
State Street —London
- Full-time
- Master's degree
- SQL
- Machine learning
Vendor Analytic - Business Analyst, Charles River Development, Assisstant Vice President
State Street —London
- Full-time
- Bachelor's degree
- Agile

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Complaints Experience & Journey Lead

National Westminster Bank PLC -
Southend-on-Sea

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
2 days ago

Benefits

Annual leave

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Southend on Sea, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Apply Now

Refine Your Search

custodian jobs in benfleet, ess

Complaints Experience & Journey Lead

Warehouse Operative - 6 month Fixed Term Contract

Grounds Technician

Head of Technical Governance & Assurance

Creative Director (Head of UK Creative)

Contract Administrator – KCL

General Manager

DATA BUSINESS ANALYST

Primary System Analyst, Charles River Development, Officer

Business Operations Analyst, Charles River Development, Vice President

Prime Services Trading EMEA, Assistant Vice President, Onsite

Wealth Services, Vice President

Associate Client Manager, Charles River Development, Assistant Vice Presdient

FIX Analyst, Charles River Development, Assistant Vice President

Primary System Analyst, Charles River Development, Assistant Vice President

M&E (Mechanical & Engineering) Technician

Senior Product Design Manager - Custody Product

General Manager

Alpha Complex Instruments Product Lead, Vice President

Vendor Analytic - Business Analyst, Charles River Development, Assisstant Vice President

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