Customer care specialist Work, Jobs in Benfleet, Ess (with Salaries)

Customer Experience Specialist (Automotive)
Percepta —Basildon
- £27,275 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
6d
Cabin Fleet Administrator
Wernick Group Limited —Wickford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Business Support Digital Content Creator
The Lock Father Ltd —Basildon
- From £25,000 a year
- Full-time
- Computer literacy
- English
- Driving
- Free parking
Quick apply
Senior Customer Service Advisor
Barclays —Southend-on-Sea
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
12d
Support Worker - Shoeburyness
Outlook Care —Southend-on-Sea
- IT
- Communication skills
- Annual leave
- Flexible schedule
Surface Treatment Operative
Towerfield Plating —Shoeburyness
- From £24,420 a year
- Overtime
- No experience needed
- In-person
- Annual leave
Quick apply
14d
Subscription Telephone Sales Executive
Newsquest Media Group —Basildon
- £16,000 - £18,000 a year
- Part-time
- Communication skills
- Employee discount
Quick apply
Apprentice Retail Supervisor
Farmfoods —Ilford
- £13.61 an hour
- Full-time
- English
- Annual leave
- Employee discount
Quick apply
Sales Support Administration Assistant
Hewes Security —Woodham Ferrers
- Full-time
Sales - Sales Advisor - UK
New Look —Southend-on-Sea
- Part-time
- Microsoft Word
7d
Outreach Support Worker
Peabody —Pitsea
- £26,228 a year
- Part-time
- Microsoft Outlook
- IT
- Communication skills
8d
Duty Pharmacy Manager - Southend P/T
Tesco UK —Southend-on-Sea
- Up to £52,000 a year
- Full-time
- IT
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
Community Paediatric Nurse
Cera Care —Basildon
- £31 - £32 an hour
- Night shift
- Communication skills
- Annual leave
- Employee assistance programme
Ward Hostess/Host
Medirest —Westcliff-on-Sea
- £12.92 an hour
- Rotating shift
- Hotel
7d
Administrator Assistant/Receptionist
Kent and Medway Mental Health NHS Trust —Gillingham
- £25,272 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
4h
Nova Registration Authority Agent (RA)
Mid and South Essex NHS Foundation Trust —Southend-on-Sea
- £25,760 a year
- Full-time
- Travel
5d
Customer Support and Product Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Software troubleshooting
- Customer service
- Analysis skills
Quick apply
11h
Customer Engagement Specialist
Wurth UK Ltd —Erith
- £35,000 - £40,000 a year
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Head of Early Years Practice
Seymour House Nursery Schools —Basildon
- £39,270 - £45,870 a year
- Full-time
- Childcare
- Management
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
12d

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Customer Experience Specialist (Automotive)

Percepta -
Basildon

Quick apply

Job details

Permanent | Full-time
£27,275 a year
6 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Live chat
Customer service
Microsoft Office

Full job description

Customer Experience Specialist (Automotive)
GB-Essex-Basildon

Description

Please note: Recruitment for this role will include a hiring event. Candidates must be available to attend. The date is to be confirmed, and successful applicants will be notified and invited to attend once details have been finalised.

Employment Details:

Contract Type: Full-Time, Permanent, Hybrid Working (2 days onsite / 3 days working from home)

Working Hours: 37.5 hours per week on a rotational shift pattern

Full-Time Shifts: Between 8:00 AM and 6:00 PM, Monday to Friday, Occasional Saturdays (approximately 1 in 6)

Salary: £27,275 basic salary + Performance bonus available + On-Target Earnings (OTE): £28,275–£28,775

Start Date: Monday, 14th September 2026

Please note: No annual leave will be permitted during the training and onboarding period.

Training & Onboarding: Candidates must be available to attend all training and onboarding sessions from Monday, 14 September 2026, to Friday, 6 November 2026.

Love helping people and solving problems? This role is for you! At Percepta, we bring first-class service across each market we support. As a Customer Experience (CX) Specialist in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. We’re looking for CX Specialists who enjoy building real connections with people, problem-solving on the spot, and being the voice of support for a globally recognised automotive brand.

What You’ll Be Doing

In this role, you will take ownership of customer cases from first contact through to full resolution, ensuring a smooth and positive experience at every stage. You’ll work to reduce vehicle off-road time by proactively coordinating support and keeping customers fully informed throughout the repair process. You will also provide guidance when repair delays occur, including issues related to parts availability, dealer concerns, and complaint handling. In addition, you’ll review and respond to requests for financial support on vehicles outside of warranty, carefully balancing customer needs with business policies. Collaboration will be key, as you work closely with internal teams across the organisation to share information, resolve complex cases, and deliver the best possible outcomes for customers.

During a Typical Day, You’ll

Deliver a friendly, knowledgeable, and efficient customer experience via phone, email, and chat
Act as a go-to expert on vehicle products, services, and support resources
Build trust by listening, understanding, and following through on customer needs
Liaise with dealerships, technical support, and internal teams to ensure issues are resolved
Document cases in our CRM system and ensure updates are timely and accurate
Use tools like service plans and goodwill options to keep customers happy
Participate in customer-focused campaigns or service improvement projects
Stay calm, professional, and positive even when things get tough

What You Bring To The Table

Genuinely enjoy talking to people and making their day easier
A natural communicator, both written and verbal, with great attention to detail
Experience in customer service or a contact center
Can juggle multiple tasks and priorities while staying cool under pressure
Tech savvy, comfortable with MS Office, email, and can quickly learn new systems
Team player who jumps in to support colleagues and solve problems together

What You Can Expect

22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
Company pension
Life Assurance 4 x annual salary
Contributory pension scheme
Private Medical and Insurance, and a discounted dental scheme
Comprehensive travel insurance for you and your family in line with the scheme rules
Discounts on brand new vehicles
Employee Assistance Program (EAP)
Cycle to work scheme

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

Quick apply

Refine Your Search

customer care specialist jobs in benfleet, ess

Customer Experience Specialist (Automotive)

Cabin Fleet Administrator

Business Support Digital Content Creator

Senior Customer Service Advisor

Support Worker - Shoeburyness

Surface Treatment Operative

Subscription Telephone Sales Executive

Apprentice Retail Supervisor

Sales Support Administration Assistant

Sales - Sales Advisor - UK

Outreach Support Worker

Duty Pharmacy Manager - Southend P/T

Customer Onboarding Specialist

Community Paediatric Nurse

Ward Hostess/Host

Administrator Assistant/Receptionist

Nova Registration Authority Agent (RA)

Customer Support and Product Specialist

Customer Engagement Specialist

Head of Early Years Practice

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