2nd line support Work, Jobs in Bentley, Wmd (with Salaries)

IT Officer
School of Coding —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- Microsoft Access
- Computer Science
- Annual leave
- Employee assistance programme
Quick apply
8d
1st Line Support Analyst
Sharp —West Bromwich
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Windows
- Computer networking
- Organisational skills
- Employee assistance programme
Quick apply
Digital Workplace Engineer
South Staffordshire Plc —Walsall
- Up to £35,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
- Employee assistance programme
- Employee discount
8d
DB&T Technical Engineer
Veolia ES (UK) Limited —Cannock
- Up to £30,000 a year
- Full-time
- Windows
- Driving
- Annual leave
- Employee discount
Quick apply
1d
Application Support Officer
Dudley Metropolitan Borough Council —Dudley
- £31,537 - £34,434 a year
- Part-time
- Customer service
13d
IT Technician
CBW Group Holdings —Redditch
- £45,000 a year
- Full-time
- Azure
- Scripting
- SharePoint
12d
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Microsoft Office
- Computer networking
- Sick pay
Quick apply
3rd Line Support Engineer
wavenet —Solihull
- Full-time
- Azure
- Windows
- Annual leave
- Employee assistance programme
Quick apply
1st Line Application Support
Corpay —Meriden
- Full-time
- SQL
- APIs
- Life insurance
BI Developer
Healthtrust Europe —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
Process Developer
TLT —Birmingham
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
IT Infrastructure Technician
Villeroy & Boch —Armitage
- Full-time
- Customer service
- English
- Communication skills
APS Engineer
BNP Paribas —Solihull
- Full-time
- Employee discount
Network engineer L2
wavenet —Birmingham
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Application Developer
LRQA group —Birmingham
- Remote
- Azure
- Computer Science
- DevOps

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Schools IT Technician
Chestnut Infrastructure Ltd —Hereford and Worcester
To provide 1st & 2nd line technical support to school customers via telephone, email, and remote support. UK Driving licence and access to a vehicle.
£26,500 a year
Quick apply
8d
Customer Support Specialist
TMS (Analysis) Ltd —Nottingham
Assist customers with inquiries, concerns, and requests in a professional and timely manner. Upsell products or services to customers when appropriate.
From £29,000 a year
Quick apply
5d

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IT Officer

School of Coding -
Birmingham

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
8 days ago

Benefits

Annual leave
Company pension
Company events
Employee assistance programme
Employee discount

Qualifications

Google Suite
Microsoft Access
Computer Science
Software troubleshooting
Software deployment
CompTIA Network+
IT support
Computer networking
Organisational skills
IT
Business
Communication skills
Active Directory
CompTIA A+

Full job description

About School of Coding & AI

School of Coding & AI is a growing education provider delivering programmes across Coding, Computer Science, AI, Business and Higher Education. As we continue to grow, reliable IT support is critical to keeping staff and students productive, connected and secure.

About the role

We are looking for a hands on and dependable IT Support Officer to take ownership of day to day hardware support across the organisation.

This role will focus heavily on laptop provisioning, hardware setup, software updates, stock control and 1st/2nd line support for staff. You will play a key part in making sure devices are set up properly, issues are resolved quickly, and both staff and students have access to secure, up to date technology.

This is a practical role for someone who enjoys solving problems, staying organised and being the go to person for IT support across the business.

What you'll be doing

As an IT Support Officer, you will:

Set up, configure and deploy laptops and other IT equipment for new starters and existing staff
Provide 1st and 2nd line technical support for hardware, software, user access and general IT issues
Troubleshoot laptop, printer, connectivity, peripheral and account related issues
Ensure staff and student devices are kept up to date with required software, patches and security updates
Manage IT stock including laptops, chargers, accessories and other equipment, keeping accurate records of allocation, returns and availability
Support user onboarding and offboarding, including device setup, account creation, permissions and asset recovery
Maintain IT asset registers and ensure all devices are logged, tracked and properly assigned
Escalate more complex issues where needed and work with third party suppliers or support partners to resolution
Support the maintenance of Google Suite or similar business systems, including password resets, user setup and access support
Assist with maintaining basic IT security standards across devices and users
Help ensure IT support processes are organised, documented and followed consistently
Provide responsive, user friendly support to staff with varying levels of technical confidence

Requirements

What we're looking for

You are practical, organised and comfortable dealing with a high volume of day to day IT issues. You take pride in keeping devices running properly, staying on top of updates and giving users confidence that problems will be dealt with properly.

Essential

Previous experience in an IT support role, including 1st and 2nd line support
Experience setting up and managing laptops and other user hardware at scale
Experience managing IT stock, asset registers or equipment allocation
Good working knowledge of Windows laptops and common business software
Experience supporting Microsoft 365 and G-Suite, user accounts and access issues
Confidence troubleshooting hardware, software and basic networking issues
Strong organisational skills with the ability to manage competing priorities
Clear communication skills and a helpful, service led approach

Desirable

Experience supporting both staff and student or end user environments
Experience with Active Directory, Entra ID or similar user administration tools
Knowledge of patch management, software deployment and endpoint security best practice
Familiarity with ticketing systems and IT documentation processes
CompTIA A+, Network+ or similar IT qualification
Degree, diploma or relevant technical certification in IT, Computing or a related field

Why join us

A broad, hands on IT role with real ownership
Opportunity to shape and improve IT support processes as the organisation grows
Varied work across hardware, support, software updates and stock management
Supportive team environment with room to develop

Benefits

Salary of £28,000 to £32,000 per year, depending on experience

Generous annual leave entitlement
Pension scheme
Employee Assistance Programme
Company events
Retail discounts through Bright Exchange

Quick apply

Refine Your Search

2nd line support jobs in bentley, wmd

IT Officer

1st Line Support Analyst

2nd Line IT Support Technician

Digital Workplace Engineer

DB&T Technical Engineer

Application Support Officer

IT Technician

IT Support Engineer

3rd Line Support Engineer

1st Line Application Support

BI Developer

Process Developer

IT Infrastructure Technician

APS Engineer

Network engineer L2

Senior Application Developer

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