Head of customer service Work, Jobs in Benton, Twr (with Salaries)

Head of Schemes Relationships
U.S. Bank National Association —Newcastle upon Tyne
- £95,625 - £112,500 a year
- Full-time
- Organisational skills
- Contracts
- Leadership
Leisure Assistant
Village Hotels - Newcastle - Leisure —Newcastle upon Tyne
- Part-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
8d
Team Manager - Operations
The Rudd Group —Wideopen
- £35,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Free parking
- Referral programme
Quick apply
12d
Customer Experience Manager
Northumberland County Council —Morpeth
- £56,233 - £60,010 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Annual leave
Quick apply
9d
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Team management
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
Admin Assistant
North Tyneside Council —North Tyneside
- £26,403 - £27,254 a year
- Part-time
6d
Mercedes-Benz Head of Service
Sytner —Newcastle upon Tyne
- Weekend availability
- Customer service
- Team management
- Leadership
Fleet Manager
The Rudd Group —Newcastle upon Tyne
- Up to £35,000 a year
- Full-time
- Travel
- In-person
- Mechanical knowledge
- Free parking
- Referral programme
Quick apply
1d
Sales Consultant, Plumbing & Heating
JT Dove Limited —North Shields
- Full-time
- Customer service
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
Assistant Manager
Admiral Slots —North Shields
- £28,875 a year
- Full-time
- Customer service
- Cash handling
- Annual leave
Quick apply
Internal Auditor (Financial Services)
Sopra Steria —Newcastle upon Tyne
- Up to £49,000 a year
- Hybrid work
- Travel
- Financial services
- Annual leave
Team Leader
ASDA —Cramlington
- £13.10 - £14.10 an hour
- Part-time
- Customer service
- Leadership
- Employee assistance programme
- Employee discount
13d
Admin Assistant
J Barbour and Sons —South Shields
- Full-time
- Communication skills
- Time management
- Free parking
- Store discount
Quick apply
11d
General Manager
Lookers —Newcastle upon Tyne
- Up to £85,000 a year
- Weekend availability
- Customer service
- Training & development
- Annual leave
Quick apply
Service Colleague (Express)
ASDA —Newcastle upon Tyne
- £13.10 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Accommodation Services Manager
University of Sunderland —Sunderland
- £46,756 - £58,228 a year
- Full-time
- Management
- University
- Continuous improvement
- Annual leave
7d
Concession Manager
Ribble Cycles —Newcastle upon Tyne
- £30,000 a year
- Temporary
- In-person
- Retail management
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
5d
Head of Supply Chain
Nixon Hire —Newcastle upon Tyne
- Full-time
- Continuous improvement
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Lead
One Utility Bill —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Apprentice Repairs Coordinator
Pattinson Estate Agents —Wallsend
- From £15,600 a year
- Full-time
- CRM software
- Organisational skills
- In-person
- Free parking
Quick apply
9d

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Head of Schemes Relationships

U.S. Bank National Association -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£95,625 - £112,500 a year

Qualifications

Stakeholder collaboration
Stakeholder liaison
Coaching
Process improvement
Performance management
Change management
Partnership building
Organisational skills
Contracts
Change leadership
Multidisciplinary collaboration
Contract negotiation
Cross-functional collaboration
Leadership
Communication skills
Banking

Full job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Working within the European commercial team covering all scheme related activity, management and operations. The role holder will be driven by achieving consistently improving commercial outcomes that are materially important to the European business.

The position requires a strategic and synchronized perspective, extraordinary stakeholder management, and tried and tested change and leadership skills coupled with intellectual curiosity to identify new ideas, challenge the status quo and ultimately be passionate about our relationships with schemes

MAIN ROLE RESPONSIBILITIES:

Acts as a liaison with card schemes, including but not limited too Visa, Mastercard, Discover, Amex, UPI, JCB.
Coaches, supports and optimises the team and their associated processes
Maintains knowledge of all products and services offered by card schemes
Commercial negotiations with the schemes and contract negotiations with partners
Day to day performance management and analysis, driving enablement for volume growth
Ensures the consistent and successful implementation of centralized initiatives and communications at the local market level
Actively participates and drives relevant projects with value-based outcomes
Support with customer facing discussion on cards to drive acceptance Implementation/roll out of Operational process efficiencies and/or Gap analysis for the relevant scheme, working with operations and compliance
Will run the management process across all Scheme related KPI within the European financial plan, running forecasts, RCA and control of action planning

ROLE REQUIREMENTS:

5+ years in a payments industry as a leader or director
Strong commercial acumen and understanding of contractual opportunities
Good knowledge or European payments landscape
Strong communication, negotiation and influencing skills
Ability to work cross functionally and across different markets
Good organizational and project management skills
Effective presentation and strong verbal and written communication skills

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Apply Now

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head of customer service jobs in benton, twr

Head of Schemes Relationships

Leisure Assistant

Team Manager - Operations

Customer Experience Manager

Head of Collections

Admin Assistant

Mercedes-Benz Head of Service

Fleet Manager

Sales Consultant, Plumbing & Heating

Assistant Manager

Internal Auditor (Financial Services)

Team Leader

Admin Assistant

General Manager

Service Colleague (Express)

Accommodation Services Manager

Concession Manager

Head of Supply Chain

Customer Success Lead

Apprentice Repairs Coordinator

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