Head of customer service Work, Jobs in Betchworth, Sry (with Salaries)

Head of Enforcement
Hozah —Croydon
- From £50,000 a year
- Full-time
- Hybrid work
- Supervising experience
- In-person
- Work from home
Quick apply
2d
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Compliance Manager
Bet Tom Ltd —Uckfield
- From £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Supervising experience
Quick apply
9d
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
14h
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
6d
Administrator - Contract Support Team
Octavius Infrastructure —Reigate
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
3d
Young's Sous Chef Agency
Young's - Surrey —Reigate
- £15.50 - £17.00 an hour
- Part-time
- Cooking
- Organisational skills
- Communication skills
- Employee discount
Quick apply
12d
Account Executive
Commusoft —London
- £40,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
Head of Sales
Systems & Network Training —Redhill
- £45,000 - £60,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
Quick apply
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Head of Creative
Schuh —London
- Full-time
- Employee assistance programme
- Employee discount
Head of Transitions
Just Group —Reigate
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
12d
General Manager
Kings head Holmbury St Mary —Dorking
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Customer service
- Cooking
- Employee discount
Quick apply
2d
Resident Engagement Manager
Pinnacle Group —London
- £35,000 - £40,000 a year
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Head of Retail
InPost UK —London
- Hybrid work
- Salesforce
- Negotiation
Quick apply
6d
Community Manager
PEI Group —London
- Presentation skills
- Organisational skills
- Communication skills
Head of Operations & Country Manager
Alvest Equipment Services —London
- £80,000 - £100,000 a year
- Bilingual
- Management
- Engineering
12d

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Head of Enforcement

Hozah
Croydon

Quick apply

Job details

Permanent | Full-time
From £50,000 a year
2 days ago

Benefits

Discounted or free food
Work from home
Transport links
On-site parking

Qualifications

Supervising experience

Full job description

Location: Croydon, UK, with flexible remote working options

Reports to: Senior Leadership Team (COO, CFO or CEO)

About Hozah

Hozah is a tech-led parking and mobility business transforming the way car parks are managed, administered and enforced. Through automated systems, data-led decision-making and a commitment to compliance, Hozah supports operators, clients and motorists with efficient, transparent and scalable parking administration services.

Role Overview

We are seeking a methodical, commercially aware and compliance-focused Head of Enforcement to lead the enforcement function across UK Parking Administration. This role will be responsible for the effective management of appeals, compliance activity, PCN performance, debt recovery oversight and legal partner relationships, ensuring the function operates efficiently, fairly and in accordance with all applicable legislation, industry codes and accredited body requirements.

Key Responsibilities

Lead, support and develop the Appeals and Compliance Specialists, ensuring the team has the training, guidance and structure required to deliver high-quality outcomes.
Monitor team capacity, workload and resourcing requirements, identifying risks and recommending appropriate operational adjustments.
Audit team performance against agreed standards, internal controls and relevant compliance requirements.
Maintain up-to-date knowledge of applicable legislation, regulatory requirements and the standards set by relevant accredited bodies, ensuring changes are reflected in internal processes and guidance.
Oversee the performance of Parking Charge Notices issued across UKPA-managed sites, using data to identify trends, anomalies, risks and opportunities for improvement.
Flag site-level or process-related issues that may impact enforcement performance, compliance, customer outcomes or commercial results.
Maintain close working relationships with debt recovery and legal partners, ensuring performance is monitored, reported and challenged where appropriate.
Provide clear and regular reporting to senior stakeholders on enforcement performance, appeals trends, compliance activity, debt recovery outcomes and legal escalation activity.
Work across departments to resolve issues and improve end-to-end enforcement processes.
Drive continuous improvement across the enforcement function, ensuring processes are documented, scalable, auditable and aligned with business objectives.

Skills and Experience

Experience leading or supervising an operational, compliance, appeals, enforcement or administration team.
Strong understanding of PCN lifecycle management, appeals handling, compliance controls, debt recovery or related parking industry processes.
Highly analytical, with the ability to interpret operational data, identify patterns and translate findings into practical process improvements.
Excellent attention to detail and a structured approach to documentation, quality assurance and audit readiness.
Confident stakeholder manager, able to build effective relationships with internal teams, external partners and senior leadership.
Clear and professional communicator, with the ability to explain complex operational or compliance matters in a concise and practical way.
Comfortable working in a fast-paced, scaling environment where priorities may change and processes need to evolve quickly.
A fair, proportionate and customer-aware approach to enforcement, balancing commercial performance with compliance and reputational risk.

What We Offer

A senior operational role with direct influence over a critical business function.
The opportunity to shape and improve enforcement processes within a growing, technology-led parking business.
A collaborative environment where practical thinking, ownership and continuous improvement are valued.
Free food and drink (breakfast and lunch options) in the office every day

Pay: From £50,000.00 per year

Benefits:

Discounted or free food
On-site parking
Transport links
Work from home

Application question(s):

1. Are you legally entitled to work in the UK without employer sponsorship?
2. Will you now, or in the future, require visa sponsorship to work in the UK?
3. What are your salary expectations for this role (annual, GBP)?
4. What is your current notice period or earliest available start date?
5. Are you familiar with the regulatory requirements and standards set by accredited bodies relevant to UK parking enforcement (e.g. BPA, IPC)?
6. Describe your experience managing appeals handling and compliance controls within a regulated or audited environment.
7. Do you have experience overseeing or working closely with debt recovery providers or legal partners?
8. Give an example of how you have used operational data to identify a trend, risk, or compliance issue and turned it into a practical process improvement.

Work Location: Hybrid remote in Croydon CR0 6BA

Quick apply

Refine Your Search

head of customer service jobs in betchworth, sry

Head of Enforcement

Talent Development Partner

Compliance Manager

Head of Customer Operations

Commercial Director

Head of Customer Service (12 months contract)

Administrator - Contract Support Team

Head Of Customer Experience

Head of Customer Value

Young's Sous Chef Agency

Account Executive

Head of Sales

Head of Client Services

Head of Creative

Head of Transitions

General Manager

Resident Engagement Manager

Head of Retail

Community Manager

Head of Operations & Country Manager

I want to receive the latest job alerts for head of customer service in betchworth, sry

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