2nd line support engineer Work, Jobs in Bethnal Green, Gtl (with Salaries)

2nd Line IT Support Engineer
Cardonet —London
- Customer service
- Computer networking
- Communication skills
- Referral programme
2nd Line Service Desk Engineer
Total IT Technology Solutions Ltd —London
- £29,000 - £31,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Referral programme
Quick apply
2nd Line IT Support Engineer
Visionist Consulting —London
- Full-time
- Windows
- Microsoft Office
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
10d
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
2nd Line Network Engineer
Fortray Global Services Ltd —London
- £38,000 - £42,000 a month
- Computer networking
- Gym membership
2nd Line Support Engineer
Sedcom Networks Ltd —Billericay
- Up to £30,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Work from home
- Gym membership
Quick apply
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
7d
On Site Support Engineer 24 month FTC
SmartestEnergy —London
- £32,000 - £39,000 a year
- Windows
- IT
- Linux
Quick apply
2nd Line IT Engineer
Akita Systems Limited —Wrotham
- Azure
- Customer service
- Windows
- Sick pay
2nd Line Service Desk Engineer
Nemo Resourcing Limited —Kilburn
- Up to £38,000 a year
- Overtime
- Hybrid work
- Azure
- Computer networking
- SharePoint
Quick apply
End User Support Engineer
CMC Markets —London
- Full-time
- Windows
- IT
- Computer skills
1d
2nd Line IT Engineer (Network Engineering)
Fuse Energy —London
- Full-time
- AWS
- Bachelor's degree
- Computer networking
- Annual leave
Quick apply
Onsite Support Engineer
Advania UK —London
- £34,000 - £40,000 a year
- Azure
- Microsoft Office
- Analysis skills
1st Line IT Support and Provisioning Engineer (TechBar)
Visionist Consulting —London
- Full-time
- Bar
- Windows
- Microsoft Office
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
11d
IT Support Technician
Elevate Technology Group —London
- £28,000 - £32,000 a year
- Azure
- Microsoft Outlook
- SharePoint
IT Support Engineer (1st / 2nd Line)
EnviroWales Limited —Hoddesdon
- From £30,000 a year
- Full-time
- Azure
- Customer service
- Travel
Quick apply

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2nd line support engineer jobs near bethnal green, gtl

2nd Line IT Support Engineer

Cardonet -
London

Apply Now

Job details

Benefits

Private medical insurance
Paid volunteer time
Referral programme

Qualifications

Customer service
Microsoft Exchange
IT support
Computer networking
VMWare
Communication skills
Active Directory

Full job description

Be in the heart of IT! Come and join an exciting, motivating and super friendly IT Company!

Cardonet has been providing personalised IT support to variety of business since 1999 and we are proud to work with some very well-known companies, each with different needs and priorities. No one day will be the same!

Due to our continued growth, we need you to join our team and help us deliver superb support. The role lends a more experienced and knowledgeable element to day-to-day support.

As a 2nd Line IT Support Engineer, you need to use your experience and knowledge to carry out more complex tasks, while also acting as an escalation point for our 1st Line team. You will also be responsible for reviewing the work completed by our 1st Line, as well as effectively escalate issues that you cannot overcome to our 3rd line team in a timely manner. To be effective, you need to be comfortable liaising with clients and should be happy to attend customer sites when required.

Your working hours will be Monday to Friday 08.30 – 17.30, with occasional out of hours on-call duties.

Your Responsibilities

Providing an excellent customer experience at all times.
Provide support efficiently to a variety of Cardonet’s clients.
Provide a proactive escalation point as and when required to resolve.
Liaise with partners and third parties companies to resolve client’s issues.
Managing client expectations and prioritising issues.
Take time to review user and ticket history before attending to any escalated request.
Accurately log time and keep tickets informative and clear on our ticketing system.
Work to resolve and respond to issues based on agreed customer SLAs.
Deal with Field assigned tickets, providing assistance in person or via phone or email as required.
Create reference articles on our internal knowledgebase.
On-call when required.

Your Attributes

Previous relevant experience as a Support Engineer (at least 2 years as a 2nd line).
Extensive experience with Active Directory, Microsoft servers and VMware.
Strong networking skills, virtual environments and storage.
O365 / MS Exchange skillset.
Have relevant formal qualifications.
Really enjoy helping others and providing superb customer service..
Excellent spoken and written communication skills.
Good prioritisation, organization and troubleshooting skills.
Can ensure a clear DBS check.

The Package

Competitive salary (dependent on your experience)
Private Medical Insurance.
Part of a happy team that is focused on providing great support.
Exposure to multiple clients and technology.
A mobile phone allowance.
Variety of team events.
An employee referral bonus.
Paid time to volunteer for charity work or take part in not for profit activities
Anniversary rewards
Professional development and training

This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence.

Cardonet is an equal opportunities employer.

Apply Now

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2nd line support engineer jobs in bethnal green, gtl

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