Experience manager Work, Jobs in Biggin Hill, Sry (with Salaries)

Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
13d
Multi-site General Manager - Kent
Junior Adventures Group UK —Sevenoaks
- Full-time
- Travel
- School
- Paid training
Quick apply
3d
General Manager- I'll Be Mother-Kingdom
I'll Be Mother —Tonbridge
- Up to £45,000 a year
- Full-time
- Serving
- Hospitality
- Hotel
- Free parking
- Employee discount
Quick apply
UK National Account Manager – Grocery (Chocolate Company)
Cocoba Chocolate —Strood South
- £50,000 - £60,000 a year
- Full-time
- Free parking
- Work from home
Quick apply
10d
Production Manager (Events)
GE Production —Biggin Hill
- £35,000 - £45,000 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- In-person
Quick apply
8d
Area Manager - Job Share - (Gillingham/Faversham area)
Southeastern Railway —Gillingham
- £53,634 a year
- Driving
- Agile
- Annual leave
Quick apply
6d
Area Manager
Vision Express —East Grinstead
- Leadership
- Annual leave
- Employee assistance programme
6d
Course Operations Manager
CST Training LTD —Bexley
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
2d
Guest Experience Executive
JETEX —Biggin Hill
- £27,000 a year
- Full-time
- Management
- Customer service
- Basic maths
- Free parking
- Life insurance
Quick apply
2d
Kitchen Manager
Everyman Media —Oxted
- Full-time
- Kitchen experience
- Employee assistance programme
- Employee discount
Quick apply
Assistant Retail Manager
National Trust —Westerham
- £28,000 a year
- Weekend availability
- Customer service
- Free parking
- Employee assistance programme
4d
Head of Sales
GPP —Redhill
- £65,000 - £70,000 a year
Quick apply
7d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
11d
Operations Manager
Clear People —Haywards Heath
- £38,000 - £45,000 a year
- Full-time
- Management
- IT
- In-person
Quick apply
2d
Operations Manager - Full Time - Tandridge Leisure Centre
Freedom Leisure —Oxted
- Up to £26,995 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
10d
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Home Manager
Barchester Healthcare —Oxted
- £90,000 a year
- Organisational skills
- Leadership
- Marketing
Quick apply
Site Manager
London Borough of Bromley —London Borough of Bromley
- £30,463 - £39,278 a year
- School
Assistant Store Manager
Aldi —London
- Up to £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount

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experience manager jobs near biggin hill, sry

Senior Customer Experience Manager

Macmillan Cancer Support -
London

Apply Now

Job details

Permanent
£55,000 - £61,000 a year
13 days ago

Benefits

Company pension
Employee discount
Flexible schedule
Life insurance

Qualifications

Management
Customer service
Continuous improvement

Full job description

Permanent
Full time (34.5 hours)we are open to a conversation about how you work these hours
Hybrid Split between home and our London Office / Shipley Office / Glasgow office: Our Hybrid model for this role will mean 1 day per a week in the office
Salary Range £55000 £ 61000 – benefits and recognition

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

Reporting to the Head of Customer Experience, you will champion and improve the experiences of our supporters, one of our core external audiences. You will lead a team and have overall responsibility for customer experience planning and measurement, ensuring we best meet customer needs and our charitable objectives.

You’ll work with our insight team to build understanding of customers and audience segments, especially the needs of diverse communities and priority audiences. You’ll map the customer journeys and experiences across Macmillan, identifying how we can better meet customer needs, drive income and deliver excellent experiences. You’ll use this insight to develop strategies that drive continuous improvement and draw on your outstanding stakeholder skills to influence change and inspire teams to deliver excellent experiences for our customers.

As an experienced, inclusive line manager, you will role-model the Macmillan behaviours and be a true advocate of our values, showing heart, strength and ambition for the team and our customers.

About you?

The successful candidate will demonstrate:

Excellent customer journey planning and service design experience, across multiple channels and touchpoints

Excellent line management experience, with evidence of building committed, empowered and successful teams

Experience of developing strategies for improving the customer experience including retention methodologies and measuring effectiveness.

Experience navigating complex internal stakeholder environments, using exceptional influence and communications skills, and solid problem-solving to best meet customer needs, find solutions and drive culture change

Significant understanding of how to deliver exceptional branded experiences and improving customer service

Experience of briefing complex insight work and working with data and analytics to turn information into insight and insight into recommendations

Experience of facilitation/training/coaching

What we can offer you?

25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days

Pension matched up to 7.5%

120+ learning and development offers, with access to external professional qualifications

Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm

Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: June 12th
First interview dates: TBC

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team [email protected] for advice, or a conversation on reasonable adjustments.

Apply Now

Refine Your Search

experience manager jobs in biggin hill, sry

Senior Customer Experience Manager

Multi-site General Manager - Kent

General Manager- I'll Be Mother-Kingdom

UK National Account Manager – Grocery (Chocolate Company)

Production Manager (Events)

Area Manager - Job Share - (Gillingham/Faversham area)

Area Manager

Course Operations Manager

Guest Experience Executive

Kitchen Manager

Assistant Retail Manager

Head of Sales

Customer Experience Manager

Operations Manager

Operations Manager - Full Time - Tandridge Leisure Centre

Customer Success Manager

Home Manager

Site Manager

Assistant Store Manager

Head Of Customer Experience

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