Insight manager Work, Jobs in Billingham, Dur (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Quality & Accreditation Standards Manager
The Fedcap Group —Stockton-on-Tees
- £42,000 a year
- Full-time
- Microsoft Office
- Project management
- Travel
- Annual leave
- Work from home
Quick apply
Designate General Manager
Marston's Pubs —Stockton-on-Tees
- Up to £40,000 a year
Quick apply
Packaging Development Manager
KP Snacks —Billingham
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Policy Adviser- Universal Credit
HM Treasury —Darlington
- £34,820 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
2d
Marketing and commercial managers
TRAZZO LTD —Thornaby on Tees
- £40,000 - £43,000 a year
- Full-time
- Management
- Sales
- Salesforce
- Free parking
Quick apply
Advertising & Marketing Manager
LuckyLots Leisure —Stockton-on-Tees
- £14.50 an hour
- Part-time
- Microsoft Excel
- English
- Microsoft Office
- Free parking
- Work from home
Quick apply
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave
Marketing Executive
LuckyLots Leisure —Stockton-on-Tees
- £12.21 an hour
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Social media management
- Work from home
Quick apply
Commercial Manager
Royal Den Hartogh Logistics —Teesside
- Full-time
- Hybrid work
- CRM software
- Sales
- English
- Annual leave
- Employee assistance programme
Quick apply
6d
Revenue Insights Manager (Rail)
South Western Railway —South Bank
- Full-time
- Data analysis skills
- SQL
- Maths
- Employee discount
18h
Project Controls Manager
Balfour Beatty —Middlesbrough
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Work from home
3d
Information Management and Data Services Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Microsoft Excel
- SQL
- School
- Annual leave
10d
Assistant Business Analyst
North Yorkshire Council —Northallerton
- £29,064 - £34,434 a year
- Hybrid work
- Communication skills
- Employee discount
Digital Marketing Manager
Finnmark Limited —Spennymoor
- £50,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Flexitime
Quick apply
9d
Power BI / Fabric Reporting Manager
Thirteen —Middlesbrough
- £62,953 a year
- Call to connect
- Azure
- Data analysis skills
- SQL
- Annual leave
Commercial Insights Manager
South Western Railway —South Bank
- Full-time
- SQL
- Analysis skills
- Continuous improvement
- Employee discount
18h
Hospitality Food and Beverage Opportunities, Stadium of Light
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT
Retail Officer
ASEL —Middlesbrough
- £14.10 an hour
- Full-time
- School
- Employee assistance programme
- Employee discount
Project Controls Manager - Energy & Renewables
Turner & Townsend —Stockton-on-Tees
- Full-time
- Hybrid work
- Management
- Project management
- Team management
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

insight manager jobs in billingham, dur

Senior Customer Service Manager

Quality & Accreditation Standards Manager

Designate General Manager

Packaging Development Manager

Policy Adviser- Universal Credit

Marketing and commercial managers

Advertising & Marketing Manager

Crime in Prison Coordinator

Marketing Executive

Commercial Manager

Revenue Insights Manager (Rail)

Project Controls Manager

Information Management and Data Services Officer

Assistant Business Analyst

Digital Marketing Manager

Power BI / Fabric Reporting Manager

Commercial Insights Manager

Hospitality Food and Beverage Opportunities, Stadium of Light

Retail Officer

Project Controls Manager - Energy & Renewables

I want to receive the latest job alerts for insight manager in billingham, dur

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