customer experience manager Work, Jobs in bilston, wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Store Manager
Aldi —Birmingham
- £52,910 - £69,000 a year
- Annual leave
Warehouse Manager
Furniture Village —Wednesbury
- £41,000 - £45,100 a year
- Full-time
- Employee discount
Quick apply
Crematorium Manager
WesterleighGroup —Essington
- £35,800 - £42,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Customer Service Advisor
ASSA ABLOY —Willenhall
- Sales
- Customer service
- Administrative experience
Team Manager
Walsall Council —Walsall
- £51,356 - £54,495 a year
- Full-time
- English
- Flexitime
3d
Store Manager
Lidl —Walsall
- £46,000 - £66,000 a year
- Full-time
- Communication skills
- Time management
- Store discount
- Employee discount
5d
Deputy Manager
Iceland —Dudley
- £31,000 - £33,000 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Customer Service Advisor
Culligan UK limited —Wolverhampton
- £25,618 a year
- Full-time
- Salesforce
- Microsoft Office
- IT
- Employee assistance programme
- Sick pay
Quick apply
Store Manager
Iceland —Dudley
- £35,000 - £40,000 a year
- Full-time
- Sales
- Leadership
- Employee discount
Resourcing Officer
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
- Remote
- Human resources
2d
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
12d
Retail Assistant - Part Time
Farmfoods —Wolverhampton
- £10.95 - £12.81 an hour
- Part-time
- School
- Annual leave
- Employee discount
Quick apply
1h
Parts Manager
Lookers —Wolverhampton
- £45,000 a year
- Full-time
- Customer service
- Annual leave
Quick apply
11d
Employee Relations Advisor
Poundland —Walsall
- Up to £35,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Employee discount
2d
Retail Shift Lead
Company Shop Group —Dudley
- £21,375 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Assistant Manager
Farmfoods —Smethwick
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
4d
Project Manager
Quanex —Wolverhampton
- Full-time
- Project management
- Bachelor's degree
- Agile
- Employee assistance programme
Quick apply
Shift Manager
Greggs —Walsall
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
10d
Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
- Annual leave
Quick apply

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer experience manager jobs in bilston, wmd

Customer Relationship Manager

Store Manager

Warehouse Manager

Crematorium Manager

Customer Service Advisor

Team Manager

Store Manager

Deputy Manager

Customer Service Advisor

Store Manager

Resourcing Officer

Operations Planning & Delivery Manager

Retail Assistant - Part Time

Parts Manager

Employee Relations Advisor

Retail Shift Lead

Assistant Manager

Project Manager

Shift Manager

Customer Service Delivery Manager

I want to receive the latest job alerts for customer experience manager in bilston, wmd

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