Duty manager Work, Jobs in Bilston, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
Impact Manager
Invictus Games Birmingham 2027 —Birmingham
- £43,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
Quick apply
11d
Project Manager
Quanex —Wolverhampton
- Full-time
- Project management
- Bachelor's degree
- Agile
- Employee assistance programme
Quick apply
Event Sales Manager
Grand Station —Wolverhampton
- £26,437 - £38,842 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
12d
Shift Operations Manager
TJX Europe —Walsall
- Weekends only
- Employee discount
Mortuary Assistant
The Dudley Group NHS Foundation Trust —Dudley
- £25,760 - £27,476 a year
- Full-time
3d
Referral Advice Officer
Resources for Autism —Birmingham
- £6,994 a year
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Working with children
- Employee assistance programme
- Flexible schedule
Quick apply
9d
Crematorium Manager
WesterleighGroup —Essington
- £35,800 - £42,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Care Coordinator
THC Care Limited —Tipton
- £14.21 an hour
- Full-time
- Driving
- IT
- In-person
- Work from home
- Employee discount
Quick apply
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Shift Supervisor/Duty Manager
The Fountain Inn —Dudley
- £12.85 - £12.95 an hour
- Weekend availability
- Serving
- Hospitality
- Supervising experience
- Free parking
Quick apply
11d
Cleaning - Site Manager - Wolverhampton
BidvestNoonan —Wolverhampton
- £18.92 an hour
- Full-time
- Team management
- Annual leave
Quick apply
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Travel
- Contracts
Quick apply
Team Manager
Walsall Council —Walsall
- £51,356 - £54,495 a year
- Full-time
- English
- Flexitime
8d
Seasonal Store Colleague
GOOUTDOORS —Wolverhampton
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
3d
Site Supervisor - West Brom
BidvestNoonan —West Bromwich
- £17.88 an hour
- Full-time
- Supervising experience
- Team management
- Annual leave
Quick apply
Supervisor
Popeyes UK —Wednesbury
- £12.75 - £13.25 an hour
- Full-time
- Supervising experience
- Employee discount
- Flexible schedule
Quick apply
Independent Living Advisor
People Places Lives Ltd. —Dudley
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Estates Supervisor
Keys Group —Birmingham
- Up to £34,700 a year
- Monday to Friday
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Quick apply

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

duty manager jobs in bilston, wmd

Customer Relationship Manager

Duty Manager - Guest Experience

Impact Manager

Project Manager

Event Sales Manager

Shift Operations Manager

Mortuary Assistant

Referral Advice Officer

Crematorium Manager

Care Coordinator

Hygiene Manager

Shift Supervisor/Duty Manager

Cleaning - Site Manager - Wolverhampton

National Contract Manager

Team Manager

Seasonal Store Colleague

Site Supervisor - West Brom

Supervisor

Independent Living Advisor

Estates Supervisor

I want to receive the latest job alerts for duty manager in bilston, wmd

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