Our Incora Story is really taking off – we’d love you to join us for the journey!
We are looking for a Customer Account Coordinator to work out of our customer site in Derby.
As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.
As a Customer Account Coordinator, you will work alongside our Incora customer team, providing first class customer service whilst ensuring the customer needs are understood and managed.
You will work to ensure that the Incora footprint at the customer site is at the required levels, identifying any part shortages and linking in with internal stakeholders to correct this.
You will be the person who helps to resolve customer queries by engaging with a range of stakeholders to reach a swift conclusion.
This role will require you to work a 3 week rotating shift pattern: 06:00 - 14:30, 14:00 - 22:30, 20:00 - 06:30 and will be based at Rolls Royce MMC, Wilmore Road, Derby, DE24 8BD.
About You
You will be exceptional at working on your own initiative and be able to build long-term relationships with stakeholders with an ability to prioritise workload.
You will have a proven track record of working within a B2B customer service role; with strong negotiation skills to allow you to reach solutions. You will be comfortable to run and contribute to meetings with the customer and possess the ability to articulate updates with ease.
Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity.
We are interested in people from all backgrounds and experiences, especially aerospace, manufacturing and logistics.
Most importantly you will be passionate about our Incora Values and exceeding customer expectations.
Courage Take ownership for issues and problems.
Collaboration Share knowledge and experience with others
Commitment Focus on ensuring internal and external customer expectations are met in a timely way.
Community We value our world and those we share it with
In return we will offer the things that matter
Starting salary up to £27,000 dependent on experience + 17.5% shift allowance
Personalised career development
We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
We want you to enjoy life as well as work, so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days.
We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover.
We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well
Incora is dedicated to sustainability and proactive environmental stewardship. We implement eco-friendly practices and encourage our employees to contribute to our green initiatives through participation in our EHS Programs, which include rewarding employees who use green transport to travel to work with our Green Travel Allowance
We believe every little helps by offering a generous discount portal only available to Incora employees
Very importantly we want to be with you to help your career take off and become part of the Incora Story
So, if you feel you have all of this, and want to be part of developing the Incora Story apply now - we can’t wait to hear from you!
We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.
At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience.
Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.
We pride ourselves on offering:
Industry-leading capabilities
Innovative solutions
Greater customer value
Trusted supplier relationships
Business growth and operational efficiency
Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.
Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.
