Claims lead Work, Jobs in Birch Vale, Dby (with Salaries)

Personal Injury Handler (12 Month FTC)
1st Central —Manchester
- £33,000 - £37,000 a year
- Full-time
- Computer literacy
- Writing skills
- Continuous improvement
Immigration Coordinator
Fragomen —Sheffield
- Full-time
- Word processing
- Continuous improvement
- Organisational skills
Ops Team Leader
ANSA Claims —Sheffield
- £25,500 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Organisational skills
Quick apply
Senior Credit Manager
PYRAMID DISPLAY MATERIALS LTD —Manchester
- £45,000 - £55,000 a year
- Full-time
- English
- Team management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
7d
Sr. Director Sports Partnerships EMEA
BDA —Manchester
- £135,000 - £165,000 a year
- Sales
- Merchandising
- Business development
Quick apply
Holiday Illness Claims Fee Earner (Training Contract Opportunity)
No.1 Solicitors —Oldham
- £16,000 - £25,000 a year
- Microsoft Word
- Computer literacy
- Team management
Team Lead - Payroll Implementation Services (12 month FTC)
Fourth —Macclesfield
- Hybrid work
- Hotel
- Training & development
- Flexible schedule
- Life insurance
Patient Safety and Risk Manager
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- Management
- University
- Continuous improvement
7d
PI Technical Claims Team Leader (12 Month FTC)
1st Central —Manchester
- £45,000 - £47,000 a year
- Full-time
- Customer service
- Computer literacy
- Recruiting
Overseas Contractor
LTM —Sheffield
- Business development
- Continuous improvement
- Internship
Quick apply
Service Manager
Sheffield City Council —Sheffield
- £57,786 - £63,283 a year
- Hybrid work
- No degree
- Budgeting
- Annual leave
8d
Senior Human Resources Business Partner
BDA —Manchester
- £83,000 - £90,000 a year
- Hybrid work
- English
- Bachelor's degree
- Travel
- Work from home
Quick apply
Team Leader - Housing Disrepair
Antony Hodari Holdings Limited —Manchester
- Hybrid work
- Microsoft Word
- Mentoring
- Training & development
- Employee assistance programme
- Flexible schedule
Quick apply
Central Operations Co-ordinator
Well Pharmacy —Manchester
- £30,000 a year
- Microsoft Office
- Analysis skills
- Budgeting
13d
Concierge (Administrator)
QUESTGATES LTD —Bolton
- £24,500 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
- Work from home
- Life insurance
Quick apply
4d
Administration Assistant
One Claims Management —Rawtenstall
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Accounting
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Payroll Manager
Fourth —Macclesfield
- Customer service
- Hotel
- Continuous improvement
- Flexible schedule
- Life insurance
Complaints Manager
Zego —Halifax
- Hybrid work
- Continuous improvement
- Team management
- Training & development
Quick apply
12d
Fraud Analyst
Kroo Bank Ltd —Manchester
- Weekend availability
- Hybrid work
- Communication skills
- Analytics
- Annual leave
Quick apply
6d
Contract Manager (All Grades) – Contract Services
Turner & Townsend —Manchester
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Travel
Quick apply

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Personal Injury Handler (12 Month FTC)

1st Central -
Manchester

Apply Now

Job details

Full-time | Fixed term contract
£33,000 - £37,000 a year

Qualifications

Customer service call handling
Computer literacy
Writing skills
Complaint handling
Numeracy
Insurance claims handling experience
Continuous improvement
Computer skills
Customer interaction
Fraud prevention and detection
Outbound calling
Communication skills
Personal injury claims handling
Negotiation
Time management

Full job description

Location:

Manchester

Salary:

£33,000 to £37,000, depending on experience

Department:

Operations

At 1st Central, everything starts with our people.

As one of the UK’s leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers. We’re proud to create an environment where people feel supported, trusted and able to grow - whether that’s developing new skills, taking on fresh challenges or making a real impact every day. If you’re looking for a role where you can make a difference, we’d love to hear from you.

Do you have third-party injury claims experience? Are you a logical thinker and keen to progress your career in a dynamic and fast growing insurer? Do you enjoy negotiating and managing a claim to a conclusion with strong knowledge of relevant legal jurisdictional rules and protocols? Well look no further!

We’re looking for a Personal Injury Handler to join our Personal Injury team on a 12-month fixed term contract based in either Salford Quays, Manchester or Haywards Heath, West Sussex office.

This role is all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution, you’ll be an expert in your field showing empathy and building strong working relationships.

Core skills we’re looking for to succeed in the role:

Investigative mindset: Skilled at gathering facts, reviewing legal documents and investigating claims to build strong cases.
Excellent communication: Able to communicate clearly with clients, insurers and Claimant solicitors.
Negotiation: Confident negotiating with insurers and other parties to reach fair settlements.
Deadline driven: Able to manage key claim deadlines and respond promptly to meet legal requirements.

Working flexibly, you'll spend the first 3 months in the office full-time for training and support, then hybrid begins with 4 days at home and 1 day in the office. But if you prefer to be in the office more, that's good with us too.

What’s Involved:

You’ll proactively triage and process MoJ/OIC portal claims from the outset to conclusion of “stage 1”
You’ll own and manage a portfolio, of Personal Injury claims submitted via the OIC/MoJ portals from receipt of new claim through to conclusion contacting policyholder’s, witnesses, Third Party Insurers to assess and agree liability keeping our policyholders informed on progress and managing expectations as and when required
You’ll manage inbound and outbound phone calls
You’ll ensure that all files are reserved accurately and promptly in accordance with our reserving philosophy
You’ll effectively assess basic liability decisions
You’ll effectively negotiate, as appropriate, with customers, suppliers, Unrepresented Claimants rand all relevant Third-Party representatives
You’ll promptly identify potential fraud indicators which require referral
You’ll ensure that any bodily injury claims with potential large loss indicators are referred promptly
You’ll ensure all continuous improvement ideas are raised via the Team leader or Technical Lead.
You’ll develop and maintain effective relationships with colleagues
You’ll be responsible for own personal development requirements in specialist area, by attending all training sessions to ensure understanding of technical issues
You’ll ensure that all expressions of dissatisfaction are registered in accordance with FCIM’s complaint procedure
You’ll achieve all personal objectives, Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
You’ll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central’s customers and any third parties

Experience & Knowledge

Experience of handling personal injury claims including indemnity validation, accurate reserve setting, liability resolution. fraud detection and large loss indicators,
Experience of managing inbound and outbound calls
Knowledge of claimant representatives (KYO/ Non KYO)
Knowledge of liability assessment
Knowledge of working with the OIC portal preferred
Experience of working in a team environment

Skills

Effective communication skills, both verbal and written using everyday methods of communication
Negotiation and influencing skills
Good time management and organisation skills
Good assertive skills
Good time management and organisation skills with the ability to prioritise work
Problem-solving skills with the ability to adopt a logical approach to resolving problems
Good customer service skills
Good numeracy and literacy skills
Computer literate
Good Continuous Improvement tools and techniques
Manages Customers expectations and can identify a complaint and understand the escalation process.

Behaviours

Tenacious and able to negotiate.
Customer focussed
Takes initiative to make decisions
Self-motivated and enthusiastic
Able to evidence a thorough approach to claims handling
Emphasis on attention to detail and accuracy
Ability to work on own initiative and equally collaborate with others internally or externally
Flexible approach and positive attitude
An organised and proactive approach
Confident in presenting complex information in a clear and concise manner
Strives to deliver performance targets and drive business improvements to contribute to the success of the business

business

Ready to join us?

We’re looking for talented people who want to make a real impact for our customers, colleagues and business. Apply today and discover where a career at 1st Central could take you.

To find out more about careers at 1st Central, take a look here

Apply Now

Refine Your Search

claims lead jobs in birch vale, dby

Personal Injury Handler (12 Month FTC)

Immigration Coordinator

Ops Team Leader

Senior Credit Manager

Sr. Director Sports Partnerships EMEA

Holiday Illness Claims Fee Earner (Training Contract Opportunity)

Team Lead - Payroll Implementation Services (12 month FTC)

Patient Safety and Risk Manager

PI Technical Claims Team Leader (12 Month FTC)

Overseas Contractor

Service Manager

Senior Human Resources Business Partner

Team Leader - Housing Disrepair

Central Operations Co-ordinator

Concierge (Administrator)

Administration Assistant

Payroll Manager

Complaints Manager

Fraud Analyst

Contract Manager (All Grades) – Contract Services

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