Care navigator Work, Jobs in Birkenhead, Msy (with Salaries)

Care Navigator Apprentice
Mather Avenue Doctors Surgery —Liverpool
- £15,600 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
6d
GP Receptionist/Care Navigator
Old Henry Street Medical Centre —Leigh
- £12.71 an hour
- Part-time
- Customer service
- GP surgery experience
- Microsoft Office
Quick apply
1d
Care Navigator/GP Receptionist
Elliott Street Surgery —Manchester
- From £12.71 an hour
- Part-time
- Microsoft Office
- Administrative experience
- IT
- Annual leave
Quick apply
Care Navigator/GP Receptionist
Sandy Lane Surgery —Leyland
- Part-time
- Customer service
- GP surgery experience
- English
- Annual leave
Quick apply
14d

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GP Receptionist/Care Navigator
Old Henry Street Medical Centre —Leigh
The role combines reception, customer service, administration, and patient signposting to improve access to care while supporting the clinical team.
£12.71 an hour
Quick apply
1d
Care Navigator/GP Receptionist
Elliott Street Surgery —Manchester
Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately. Manage all queries as necessary in an efficient manner.
From £12.71 an hour
Quick apply

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Care Navigator Apprentice

Mather Avenue Doctors Surgery
Liverpool

Quick apply

Job details

Full-time | Apprenticeship
£15,600 a year
6 days ago

Qualifications

Microsoft Office
Administrative experience
Organisational skills
Front desk
Communication skills
Office experience

Full job description

Job Summary

We are a friendly, well-established GP practice serving approximately 9,000 patients. Although we are a relatively small team, we pride ourselves on delivering high-quality, patient-centred care within a welcoming and supportive environment.

Our close-knit team works collaboratively across all roles, fostering strong professional relationships and open communication. We believe that teamwork is at the heart of providing excellent healthcare, and every member of our staff plays a valued role in ensuring our patients receive compassionate, efficient, and personalised care.

We are committed to creating a positive workplace where staff feel supported, respected, and encouraged to develop their skills. If you are looking to join a practice where you can make a real difference, build meaningful relationships with colleagues and patients, and be part of a team that genuinely cares, we would be delighted to hear from you.

Responsibilities

Act as the first point of contact for patients, visitors, and healthcare professionals, providing a welcoming, professional, and compassionate service.

Answer incoming telephone calls promptly and efficiently, dealing with enquiries or directing them to the appropriate member of the team.
Greet patients attending the practice, assist with enquiries, and ensure a positive patient experience at reception.

Work closely with practice team to ensure the smooth day-to-day running of the surgery.

Support the Triaging GP by undertaking the role of Triaging Assistant (TA), assisting with patient navigation and administrative tasks to facilitate efficient clinical triage.

Signpost patients to the most appropriate healthcare professional or service in line with practice protocols.

Deal with prescription enquiries, liaising with clinicians and the prescriptions team where appropriate.

Undertake general reception and administrative duties, including booking appointments, processing patient requests, and maintaining accurate patient records.

Provide chaperone support for clinical examinations and procedures in accordance with practice policy.

Maintain patient confidentiality at all times and handle sensitive information in line with GDPR and NHS guidance.

Keep the reception and waiting areas clean, tidy, organised, and welcoming for patients and visitors.

Present yourself in a professional manner at all times, maintaining a smart appearance and demonstrating a courteous, respectful, and positive attitude.

Demonstrate flexibility by supporting colleagues during busy periods and contributing to the effective running of the practice.

Use initiative to prioritise workload, solve problems, and respond to the changing needs of the practice.

Participate in training and continuous professional development to enhance knowledge and skills.

Assist with additional administrative duties as required, with opportunities to develop the role through responsibilities such as clinical coding, document management, and other practice administration tasks.

Undertake any other duties appropriate to the role as requested by the Practice Manager or Partners.

Qualifications

Previous office experience is preferred but not required; strong organizational skills are essential
Excellent communication skills with a compassionate approach towards clients
Ability to work collaboratively within a team environment
Strong attention to detail and ability to manage multiple tasks efficiently
Eagerness to learn about healthcare systems, social services, and community resources
Basic proficiency with office software such as Microsoft Office

This paid apprenticeship is designed to equip you with foundational skills in care coordination while supporting your professional growth. We value diversity, enthusiasm, and a genuine desire to make a positive impact—if that sounds like you, we encourage you to apply!

Pay: £15,600.00 per year

Application question(s):

Why have you applied for the Care Navigator role at our practice?
What does excellent customer service mean to you?

Work Location: In person

Quick apply

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care navigator jobs in birkenhead, msy

Care Navigator Apprentice

GP Receptionist/Care Navigator

Care Navigator/GP Receptionist

Care Navigator/GP Receptionist

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