Assistant workplace services manager Work, Jobs in Birmingham, Eng (with Salaries)

Assistant Workplace Services Manager
Government Property Agency —Coventry
- £36,000 - £39,494 a year
- Full-time
- Customer service
- Presentation skills
- Continuous improvement
3d
Shift Assistant Estate Manager
Equans —Birmingham
- Full-time
- Management
- Driving
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Team Member (Stock)
NEXT —Birmingham
- £8.28 - £12.71 an hour
- 8 hour shift
- Customer service
- Employee discount
Assistant Manager
Hollywoodbowlgroup —Birmingham
- Up to £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Retail Customer Service - 24-30 Hours
Betfred —Birmingham
- £12.71 an hour
- Weekend availability
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
Assistant Team Manager
City of Wolverhampton Council —Wolverhampton
- £26,206.50 - £28,365.00 a year
- Part-time
- Hybrid work
- Communication skills
- Employee assistance programme
10d
Hospitality Assistant - bank
Berkley Care Group —Worcester
- £12.90 an hour
- Day shift
- Hospitality
- Bar
- Annual leave
- Employee assistance programme
Hospitality Assistant
Berkley Care Group —Leamington Spa
- £12.90 an hour
- Part-time
- Hospitality
- Bar
- Annual leave
- Employee assistance programme
Shop Assistant
Korea Foods Company —Birmingham
- £12.71 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
Quick apply
VacancyTitle: Assistant Resident Services Manager
Grainger plc —Birmingham
- Full-time
- Remote
- Annual leave
2d
Assistant Manager
HANBAO. —Worcester
- £29,800 - £32,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Annual leave
- Employee discount
Quick apply
7d
Retail Senior Customer Assistant at Worcestershire Royal Hospital
Royal Voluntary Service —Worcester
- £12.96 an hour
- Overtime
- Customer service
- Administrative experience
- Employee assistance programme
- Sick pay
8d
Retail Customer Service - 30 Hours
Betfred —Dudley
- £12.71 an hour
- Weekend availability
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
13d
Senior Care Assistant - nights
Berkley Care Group —Leamington Spa
- £14.57 an hour
- Full-time
- Care plans
- Employee assistance programme
- Employee discount
Preparation for Life Tutor
Queen Alexandra College —Birmingham
- £27,734.00 - £39,363.84 a year
- Full-time
- English
- School
- Teaching
- Annual leave
- Employee assistance programme
9d
Senior Administrator and PA (Birmingham International Academy) - Academic Services - 107575 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Part-time
- Microsoft Powerpoint
- ERP systems
- English
- Annual leave
- Sick pay
9d
International Conversion Assistant
University of Wolverhampton —Wolverhampton
- £25,949 - £26,093 a year
- Hybrid work
- Doctoral degree
- Customer service
- University
- Free parking
- Annual leave
7d
Assistant Nursery Manager
Busy Bees —Birmingham
- £31,969.40 a year
- Full-time
- Administrative experience
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
9d
Customer Service Manager
B&M Retail —Stafford
- Weekend availability
- Hospitality
- Customer service
- Employee discount
Catering Assistant
The IET —Birmingham
- £27,258 a year
- Weekend availability
- Hybrid work
- Serving
- Hospitality
- Customer service
Quick apply

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Assistant Workplace Services Manager

Government Property Agency
Coventry

Apply Now

Job details

Permanent | Full-time
£36,000 - £39,494 a year
3 days ago

Benefits

Company pension
Childcare

Qualifications

Contract management
Customer service
Presentation skills
Continuous improvement
Organisational skills
Communication skills

Full job description

Details

Reference number

467727

Salary

£36,000 - £39,494

GPA is also committed to recognising and rewarding where our staff hold the Gold Standard accreditation relevant to their Specialism and offer a £5000 non-pensionable allowance to staff who have achieved this.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

GPA HEO National

Contract type

Permanent

Business area

GPA - Workplace Services - WORKPLACE SERVICES DELIVERY - CENTRAL REGION

Type of role

Operational Delivery

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Coventry

About the job

Job summary

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the governments office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK His Majestys Government we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services.

Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:

Striving for excellence- We always aim to deliver great results
Empowering through respect- We insist on fair treatment for all, always
Acting with integrity- We consistently do the right thing
Succeeding together- We rely on each other to achieve success

We are committed to representing the communities we serve by making Equality, Diversity, and Inclusion (EDI) part of everything we do. Our strong emphasis on EDI is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.

We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

Job description

The Assistant Workplace Services Manager is a pivotal position within the Workplace Service Delivery Team. Reporting to and supporting the Workplace Management.

They are responsible for first line engagement with workplace service suppliers contractor delivery, and customer/stakeholder relationships in the everyday BAU management of workplace services throughout your designated propertie(s). The post holder will be responsible for resolving customer issues and complaints from client organisations or those arising from the helpdesk, escalating as necessary to the Workplace Services Manager and wider GPA directorates to ensure timely action. The role may also oversee the delivery of low value resource projects and provide information to help define and deliver capital projects. Effectively manages the supplier partners to ensure service delivery standards and performance is in line with the expected standards, ultimately driving our great places to work agenda from the front.

Key Responsibilities

Responsible for BAU day to day management of workplace suppliers service delivery and ensuring agreed delivery standards are met, alongside business requirements/H&S/value for money and procurement guidelines. Ensuring that remedial action is taken where this is not the case.
Undertake site visits required to manage service as required, completing/supporting a full site audit of each premise under their responsibility once a year, resolving issues where possible.
Resolving customer issues and complaints, escalating when appropriate to Workplace Manager
Managing rechargeable works i.e. work that is requested by the customer that is outside the fixed price element of the Workplace Services contract, reactive work, and new works, cost management and reporting to the WS Service Lead.
Liaising with the wider GPA stakeholders as required to seek advice.
Deputise for the Workplace Manager where required
Any other reasonable and authorised request to support business needs

Person specification

Strong customer service and customer experience skills, using customer insight and feedback to improve service delivery.
Experience of delivering workplace or facilities management services within a customer-focused environment.
Ability to build effective relationships and communicate confidently with stakeholders, customers and suppliers.
Experience of monitoring service performance, resolving issues and driving continuous improvement
Good organisational skills with the ability to prioritise workloads and deliver outcomes at pace.
Knowledge of supplier and contract management, ensuring services are delivered to agreed standards.

Experience and Technical Skills

Essential criteria:

Good interpersonal, communication and team working skills.
Experience of delivering excellent customer service by understanding customer requirements, resolving issues effectively and using feedback and insight to enhance service delivery and improve customer experience.
An experienced property and/or workplace service management professional with knowledge of asset management, maintenance and supplier management.
Analytical mind-set with the ability to assimilate a wide range of data sources to inform decision making.
Must be willing and able to travel within the geography of the Region (and occasionally nationally) to deliver the duties and attend management meetings visiting sites not easily accessible by public transport

Desirable criteria:

Innovative mind-set with the ability to see opportunities and how to exploit them to deliver best value.
Experience of working in cross-functional teams and in a matrix management structure.
A basic understanding of leading and/or supporting workplace-related services (hard and soft FM, operational security, ICT services, hospitality, community engagement) ideally with a basic level of commercial understanding in industry and the ability to get the best out of all stakeholders.

Qualifications and Accreditations

Essential criteria:

An appropriate professional qualification or commitment to achieve (e.g. IWFM)
Able to demonstrate personal development through continued professional development in property and FM related field preferred
Contract Management Capability Programme (CMCP) Foundation trained or commitment to achieve

You will need to meet the minimum UK residency period as determined by the level of security vetting being undertaken for the role, which for SC is 5 years UK residency.

If you have any questions about this residency requirement, please speak to the recruitment team prior to submitting your application.

Behaviours

We'll assess you against these behaviours during the selection process:

Seeing the Big Picture
Communicating and Influencing
Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Customer Perspective
Commercial Acumen
Property Market Knowledge
Innovation

Benefits

Alongside your salary of £36,000, Government Property Agency contributes £10,429 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Experience and Technical skills.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Please note - At this time GPA are unable to offer any Visa Sponsorship to candidates as we do not currently hold a visa sponsorship licence. Please do not apply for permanent roles with GPA if you will require your employer to take on the sponsorship of your current or any future visas.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Sift

The sift is due to take place week commencing 20th July 2026.

As part of the application process, you will be asked to include a CV and a 500-word personal statement. The personal statement should then align with the person specification.

Interview

GPA policy is for interviews to be held face to face, with virtual interviews only by absolute exception. The date and location will be confirmed if you are invited to interview. If you feel this will be a problem for you, please contact [email protected] to discuss prior to submitting your application.

At interview, applicants will be scored against 3 behaviours - Seeing The Big Picture, Communicating and Influencing, and Delivering at Pace.

Interview questions will be a blend of Behaviour, Experience, Strength and Technical (core skill) questions.

Further Information

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to GPA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

For further information on National Security Vetting please visit the Demystifying Vetting website.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Nishat Anjum
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
Click here to visit Civil Service Commission

Apply Now

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Contract type

Business area

Type of role

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Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

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Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information