Bergen, norway Work, Jobs in Birmingham, Eng (with Salaries)

Tier 1 Complaints Officer
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
9d
Operations Officer, UKPPS
National Crime Agency —Birmingham
- £4,218 a month
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
5d
Fraud Officer - Handsworth - Birmingham
Department for Work and Pensions —West Bromwich Central
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
10d
Knowledge and Information Liaison Officer (KILO)
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Work from home
9d
Crown Court Clerk
HM Courts & Tribunal Service —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Human Resources (HR) Advisor - Midlands
Ministry of Justice —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Travel
- Annual leave
- Employee discount
9d
Individual Conciliator
Advisory, Conciliation and Arbitration Service —Birmingham
- £36,547 - £39,566 a year
- Part-time
- Presentation skills
- IT
3d
UK Airport & Airline Engagement Leads
Department for Transport —Birmingham
- £35,663 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
8d
Performance Analyst
Department for Work and Pensions —Birmingham
- £44,447 - £51,762 a year
- Overtime
- Hybrid work
- Microsoft Outlook
- SQL
- Presentation skills
- Annual leave
- Employee assistance programme
Team Leader
HM Courts & Tribunal Service —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
1d
Operational Support Officer
HM Courts and Tribunals Service —Birmingham
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
1d
Operational Support Officer
HM Courts & Tribunal Service —Birmingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
1d
Data Protection Adviser
Driver and Vehicle Standards Agency —Birmingham
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
- Employee assistance programme
5d
Secretariat Officer - Legal Aid Agency
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
10d
Delivery Manager
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee discount
1d
Financial Planning Analyst
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £52,090 a year
- Part-time
- Hybrid work
- Presentation skills
- Accounting
- Communication skills
- Annual leave
- Employee discount
1d
Business Analyst - Servicenow
Government Property Agency —Birmingham
- £42,450 - £46,636 a year
- Full-time
- Azure
- Analysis skills
- Presentation skills
8d
Machine Learning Engineer - Apprentice
Government Commercial Agency —Birmingham
- £29,795 - £33,073 a year
- Full-time
- Presentation skills
- Machine learning
- AI
- Annual leave
- Work from home
12d
Programme Manager
Cabinet Office —Birmingham
- £57,204 - £63,953 a year
- Part-time
- Management
- Presentation skills
- Leadership
- Annual leave
2d
Team Leader
HM Courts and Tribunals Service —Soho and Victoria
- £29,303 - £31,061 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Organisational skills
- Annual leave
1d

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Tier 1 Complaints Officer

Ministry of Justice -
Birmingham

Apply Now

Job details

Part-time | Full-time
£20,001 - £40,000 a year
9 days ago

Benefits

Annual leave
Company pension
Employee discount
Flexible schedule
Childcare

Qualifications

Customer service
Microsoft Office
Presentation skills
Communication skills

Full job description

General Information

Salary

£29,303 - £31,061

Working Pattern

Full Time, Part Time, Part Time/Job Share, Flexible Working

Vacancy Approach

External

Location

Birmingham, Nottingham

Region

East Midlands, West Midlands

Closing Date

19-Jun-2026

Post Type

Permanent

Civil Service Grade

Number of jobs available

Reserve List

12 Months

Job ID

18395

Descriptions & requirements

Job description

Role: Tier 1 Complaints Officer

Business: Office of Public Guardian (OPG)

Location: Nottingham (Embankment House) and Birmingham (Victoria Square House)

Grade: EO (Executive Officer)

Salary: £29,303 - £31,061

Contract Type: Permanent

Minimum Hours: 22.50

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

You will be part of the Tier 1 Complaints Team, dealing with customer complaints which will be received into our inbox from all areas of Power of Attorney Services (PoAS). The complaints will be made by both customers and professionals. You will be allocated work and will investigate and try to resolve the issues by liaising with relevant business areas. You will be expected to produce work to a high standard, manage your own workloads and ensure complainants are responded to within tight deadlines. You will need to attend the office at least 40% of your working week (equates to 2 days if full time) in line with the MOJ mandate, as you will have paper files and correspondence to process.

Duties and Responsibilities

Job Description – Complaints Officer – EO

Key responsibilities include but are not restricted to the following:

Investigate and respond to complaints within 10 working days adhering to personal targets.
Ensuring personal stats are accurate and submitted on a daily basis.
Ensuring database and Sirius are updated once complaint has been completed.
Ensuring events and comments are detailed providing a full explanation of the issue, actions undertaken and resolution.
Ensuring all paperwork is actioned in a timely manner and returned to responsible area/keeper once complaint has been resolved.
Action payments and fee waivers according to set processes.
Following a response being drafted and sent, provide feedback to relevant business areas to ensure the reasons for complaints are resolved.
Ensure that teams are aware of any problems, which may have led to the complaint in the first instance as part of the continuous improvement process.
Provide liaison via dedicated SI-POCs to all business areas.
appropriate.
a joined-up approach is required to provide a full and informed response.
Investigate and draft responses to security breach complaints in line with GDPR and regularly liaise with IA on ICO complaints.
Provide advice via email, on the phone or in person on how best a complaint should be handled, to include information on quality, content, handling strategy etc. including Birmingham and Nottingham Offices.
Draft responses for Tier 1+ complaints on behalf of senior leaders, as well as submissions to Ministers and provide assistance to independent Ombudsman enquiries.
Work with teams such as the Quality Analyst team to provide complaints data to assist with ongoing customer focused work and priorities.
Line management responsibilities in line with OPG/MoJ policies and procedures.
Ensuring MI stats are completed daily according to business needs.
Ensuring monthly stats and data requested from other business areas are submitted accurately and on time.
Ensure NIPA log is created and submitted on the allotted day each week.
Supporting the digital transactions unit by adhering to the banking rota.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments. You will need to attend the office at least 40% of your working week (equates to 2 days if full time) in line with the MOJ guidelines.

Skills & Qualifications

Essential Skills

Excellent communication skills (Written and oral) – Lead criteria
Ability to interpret information and make informed decisions – Lead criteria
Previous experience of complaints handling. – Lead criteria
Ability to organise and prioritise workloads.
Familiarity with Microsoft Office Applications.
Ability to empathise with customers.

Desirable Skills

Knowledge of Lasting Powers of Attorney

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 750 words in support of your application based on the essential and desirable skills.

In the event of a large number of applications, a preliminary sift will take place against the three lead criteria’s as follows:

Excellent communication skills (Written and oral).
Ability to interpret information and make informed decisions.
Previous experience of complaints handling.

Candidates who pass the preliminary sift will then progress to a full sift against the essential and desirable skills listed above. The desirable criteria will be used in the event of tied scores.

Interview Process

If you are successful at the sift and assessment, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

Strengths relevant to the role
The following Behaviours at EO Level:
- Communicating and Influencing
- Managing a Quality Service
Your Experience of Customer Service

All interviews will be held remotely via MS Teams.

Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications based on merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to contact us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

T is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected]);
To Ministry of Justice Resourcing team ([email protected]);
)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected]

Please quote the job reference 18395

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected]

Please quote the job reference

Job Description Attachment

JD - Tier 1 Complaints Officer.docx (Job Description Attachment)

Select new file

Application form stage assessments

Experience

We will assess your experience for this role via the following methods

Experience Questions, Statement of Suitability

Experience Questions Application Form Question Word Limit

250

Statement of Suitability

Guidance for the Statement of Suitability

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 750 words in support of your application based on the essential and desirable skills.

In the event of a large number of applications, a preliminary sift will take place against the three lead criteria’s as follows:

Excellent communication skills (Written and oral).

Ability to interpret information and make informed decisions.

Previous experience of complaints handling.

Candidates who pass the preliminary sift will then progress to a full sift against the essential and desirable skills listed above. The desirable criteria will be used in the event of tied scores.

Evidence of Experience

Experience Questions, Statement of Suitability

Interview stage assessments

Interview Dates

TBC

Behaviours

Communicating and Influencing

Managing a Quality Service

Experience

Your Experience for this role will be assessed at interview. To learn more about Experience and how they are assessed .

We will assess your experience for this role via the following methods

Experience Questions

Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed .

Level of security checks required

Baseline Personnal Security Standard (BPSS)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. W plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Apply Now

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bergen, norway jobs in birmingham, eng

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