client services Work, Jobs in birmingham, eng (with Salaries)

Client Support Specialist
Barclays —Birmingham
- Monday to Friday
- Customer service
- Administrative experience
- Communication skills
5d
Bookings Coordinator
WORD360 Language Services —Birmingham
- £26,500 a year
- Communication skills
- Negotiation
- Annual leave
- Gym membership
Travel Consultant
Trailfinders —Birmingham
- £44,000 - £49,000 a year
- Sales
Client Services Administrator - Participant Support
Starting Point Recruitment —Birmingham
- £25,000 a year
- Temporary
- Microsoft Outlook
- Customer service
- Data entry
12d
Multi Services Assistant
Williams Lea —Birmingham
- £26,277.50 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Income Collection Officer
Pinnacle Group —Birmingham
- £33,000 - £35,000 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Home Energy Advisor
M Group —Birmingham
- £31,373 a year
- CRM software
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
13d
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Office Administrator
Equitrade Capital —Birmingham
- £23,000 - £25,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Work from home
Quick apply
6d
CSC Co-ordinator
M Group —Birmingham
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Copywriter
JE Consulting —Sutton Coldfield
- £27,000 a year
- Full-time
- Hybrid work
Quick apply
14d
Client Due Diligence Officer
Irwin Mitchell —Birmingham
- Organisational skills
Client Services Administrator
Simpson Recruitment Services —Sutton Coldfield
- £28,000 - £30,000 a year
- Customer service
- Microsoft Office
- Financial services
- Free parking
- Flexible schedule
7d
Office Administrator
PEARTREE HOUSING LTD —Birmingham
- £23,809.50 - £25,000.00 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
18h
Customer Experience Advisor
Centrick —Birmingham
- £23,500 - £24,500 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Sick pay
Quick apply
Translator
WORD360 Language Services —Birmingham
Field Interviewer - Birmingham
the National Centre for Social Research —Birmingham
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
Quick apply
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
14d
Contract Administrator
Sureserve —Birmingham
- £27,976 a year
- Monday to Friday
- Customer service
- Administrative experience
- Contracts
Quick apply
New Client Adviser
Lloyds Wealth —Birmingham
- £65,000 - £84,000 a year
- Full-time
- Communication skills
- Annual leave
- Work from home
19h

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Client Support Specialist

Barclays -
Birmingham

Apply Now

Job details

Permanent
5 days ago

Qualifications

Customer service
Administrative experience
Communication skills
Banking

Full job description

Date live: 29/05/2026

Business Area: Corporate Digital Banking

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000029248

Join us as a Client Support Specialist where you will be delivering exceptional customer service whilst resolving complex customer needs or request. This role is 100% telephony-based, focusing on communication via phone.

It is a Monday – Friday position, working shifts ranging between 8am – 7pm.

To be successful as a Client Specialist Support you should have experience with:

Excellent Customer Service skills.
Good communication skills.
Problem Solving.

Some other highly valued skills may include:

Previous knowledge/experience within telephony background.
Ability to adapt to change.
Ability to manage multiple customer inquiries, tasks, and priorities.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Birmingham.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

client services jobs in birmingham, eng

Client Support Specialist

Bookings Coordinator

Travel Consultant

Client Services Administrator - Participant Support

Multi Services Assistant

Income Collection Officer

Home Energy Advisor

Helpdesk Coordinator - FTC 12 months

Office Administrator

CSC Co-ordinator

Copywriter

Client Due Diligence Officer

Client Services Administrator

Office Administrator

Customer Experience Advisor

Translator

Field Interviewer - Birmingham

Intelligence Analyst

Contract Administrator

New Client Adviser

I want to receive the latest job alerts for client services in birmingham, eng

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