client specialist Work, Jobs in birmingham, eng (with Salaries)

Client Support Specialist
Barclays —Birmingham
- Monday to Friday
- Customer service
- Administrative experience
- Communication skills
5d
Travel Consultant
Trailfinders —Birmingham
- £44,000 - £49,000 a year
- Sales
Income Collection Officer
Pinnacle Group —Birmingham
- £33,000 - £35,000 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
14d
Real Estate Dispute Resolution Associate
Gateley —Birmingham
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
IPS Employment Specialist
Shaw Trust —Birmingham
- £29,556 - £37,755 a year
- Communication skills
- Annual leave
- Employee assistance programme
Corporate Relationship Manager
Lending Bridge —Birmingham
- £36,000 - £42,000 a year
- Full-time
- Sales
- IT
- Financial services
- Employee discount
Quick apply
Operations Coordinator / Administrator
Four Squared Recruitment Ltd —Birmingham
- £35,000 - £40,000 a year
- Monday to Friday
- Administrative experience
- Organisational skills
- Construction
- Free parking
1d
Social Value Officer
Equans —Birmingham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
ER Specialist
KPMG —Birmingham
- Full-time
- IT
- Communication skills
Customer Success Manager, Birmingham
Dalux —Birmingham
Employment Coach - Online & F2F
Kooth —Birmingham
- £28,979.07 - £35,276.27 a year
- Hybrid work
- Education
- Travel
- Annual leave
- Employee assistance programme
Quick apply
8d
Learning and Development Coordinator
Anthony Collins Solicitors —Birmingham
- Hybrid work
1d
Language Specialist
All Solutions Recruitment LTD —Solihull
- £12.71 an hour
- Temporary
- Spanish
- Customer service
- Communication skills
Quick apply
2d
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Technical Secretary
National Grid —Birmingham
- £42,000 - £47,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
1d
Project Coordinator
Equans —Birmingham
- Full-time
- Computer literacy
- Administrative experience
- Computer skills
- Annual leave
- Employee assistance programme
3d
Helpdesk & Contract Administrator - *FULL-TIME ON SITE*
Equans —Coleshill
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
- Annual leave
- Employee assistance programme
Sales Executive
WeBuyAnyCar —Birmingham
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Support Worker - (Recovery) Bayberry
UK Addiction Treatment Centres —Birmingham
- £12.71 an hour
- Weekend availability
- Driving
- In-person
- Care plans
Quick apply
6d

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client specialist jobs near birmingham, eng

Client Support Specialist

Barclays -
Birmingham

Apply Now

Job details

Permanent
5 days ago

Qualifications

Customer service
Administrative experience
Communication skills
Banking

Full job description

Date live: 29/05/2026

Business Area: Corporate Digital Banking

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000029248

Join us as a Client Support Specialist where you will be delivering exceptional customer service whilst resolving complex customer needs or request. This role is 100% telephony-based, focusing on communication via phone.

It is a Monday – Friday position, working shifts ranging between 8am – 7pm.

To be successful as a Client Specialist Support you should have experience with:

Excellent Customer Service skills.
Good communication skills.
Problem Solving.

Some other highly valued skills may include:

Previous knowledge/experience within telephony background.
Ability to adapt to change.
Ability to manage multiple customer inquiries, tasks, and priorities.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Birmingham.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

client specialist jobs in birmingham, eng

Client Support Specialist

Travel Consultant

Income Collection Officer

Intelligence Analyst

Real Estate Dispute Resolution Associate

IPS Employment Specialist

Corporate Relationship Manager

Operations Coordinator / Administrator

Social Value Officer

ER Specialist

Customer Success Manager, Birmingham

Employment Coach - Online & F2F

Learning and Development Coordinator

Language Specialist

People Manager

Technical Secretary

Project Coordinator

Helpdesk & Contract Administrator - FULL-TIME ON SITE

Sales Executive

Support Worker - (Recovery) Bayberry

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