Contact centre Work, Jobs in Birmingham, Eng (with Salaries)

Customer Services Officer (Contact Centre-based)
Midland Heart —Birmingham
- £27,953 a year
- No weekends
- Customer service
- IT
- Annual leave
- Employee discount
1d
Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
7d
Customer Service Advisor - Connect Customer Contact Service
Solihull Metropolitan Borough Council —Solihull
- £26,824 - £29,540 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
3d
Sales Advisor
BT —Birmingham
- £30,900 a year
- Monday to Friday
- Sales
- Communication skills
Control Centre Operator
Birmingham City Council —Birmingham
- £28,598 - £33,699 a year
- Weekend availability
- Windows
- Travel
- Communication skills
3d
Field Interviewer - Birmingham
the National Centre for Social Research —Birmingham
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Customer Service Administrator (TRA)
The Right Advice —Solihull
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Referral programme
- Sick pay
Quick apply
10d
Careline Operator
Birmingham City Council —Birmingham
- £28,598 - £33,699 a year
- 12 hour shift
8d
Tier 1 Complaints Officer
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
9d
Radiology Receptionist / Administrator
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £25,272 a year
- Full-time
9d
Resident Services Assistant
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- English
- Microsoft Office
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
5d
Service Centre Operator
Nuvoli Limited —Elford
- £26,230 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
Quick apply
9d
Contact Centre Advisor
Johnsons Cars —Redditch
- £25,000 - £27,700 a year
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
Junior Operations Manager
Limegreen Marketing —Birmingham
- £30,000 - £32,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
3d
Admissions Officer
School of Coding —Birmingham
- £25,000 a year
- Part-time
- Organisational skills
- AI
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Band 4 Administrator - Maple Leaf Centre
Birmingham and Solihull Mental Health NHS Foundation Trust —Marston Green
- £28,392 - £31,157 a year
- Part-time
- Administrative experience
- Organisational skills
10d
Support worker
Sense —Birmingham
- £13 an hour
- Full-time
- Annual leave
- Employee discount
5d
Fraud Officer - Handsworth - Birmingham
Department for Work and Pensions —West Bromwich Central
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
10d
Operations Officer, UKPPS
National Crime Agency —Birmingham
- £4,218 a month
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
5d
Contact Centre Call Handler
Livity Life —Worcester
- £26,523.22 - £26,523.23 a year
- Rotating shift
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
8d

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Customer Services Officer (Contact Centre-based)

Midland Heart -
Birmingham

Apply Now

Job details

Permanent
£27,953 a year
1 day ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Customer service
IT

Full job description

City:

Birmingham
Postcode:

B15 1LZ
Salary:

£27,953 per annum
Hours per Week:

35
Term:

Permanent
Closing Date:

15 June 2026

Are you passionate about delivering brilliant customer service? Do you enjoy a fast-paced environment where your problem-solving skills can help tenants feel safe, secure, and happy in their homes? If yes, we want to hear from you!

We're hiring Customer Services Officers to join our Customer Contact Centre in Birmingham City Centre – we're right by The Cube and approx. 15 minutes from New Street, Moor Street and Snowhill stations.

This role is office based, working 35 hours per week between the hours of 8am and 6.00pm Monday - Friday. Our Contact Centre operates three shifts, 08.00-16.00, 09.00-17.00 and 10.00-18.00 so we're looking for candidates who can commit to different shift patterns.

About the role:

As a Customer Services Officer, you'll provide a vital first-line response service across inbound calls, emails, and social media for our 70,000+ tenants. From handling complex repairs requests to addressing general tenancy queries, you will take ownership of issues from the very first point of contact.

In today's housing sector, accurate listening and accurate record-keeping are more important than ever. You will ensure that tenant concerns, such as maintenance issues with their properties or anti-social behaviour, are logged accurately and resolved swiftly, helping us prevent formal complaints and maintain high standards of safety.

At times, the nature of the contact will be emotive and challenging, so we're looking for resilient individuals who can remain calm under pressure and deliver empathetic support.

What's on offer:

Monday to Friday shift pattern – days only, no evenings, nights or weekends!
Annual leave starting at 27 days increasing to 30 days on service (plus Bank Holidays PLUS the option to purchase 5 extra days per year).
Access to our Rewards portal where you'll have access to a range of exclusive offers and discounts on big name retail stores and brands.
Matched contributions Pension Scheme of up to 8%.
Life Assurance of 4x salary and access to healthcare benefits such as Medicash.
Excellent training and development opportunities, from training courses to professional qualifications!

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Our ideal candidate:

This role would suit someone who's passionate about helping others and thrives on problem-solving. You'll be able to put yourself in our tenants' shoes and will strive to put them first, second and third in your work.

You'll have:

Previous experience of delivering a first-class customer service, taking ownership of resolving customer queries and responding appropriately to their feedback.

Experience of handling a high volume of customer calls in a calm, confident and efficient manner at all times.
Good IT skills and experience of using CRM or case management systems.
Active listening skills with excellent attention to detail, ensuring you gather and record accurate information to ensure a right-first-time resolution.

Please note: Previous Call Centre experience is essential to be considered for this role.

The application process:

Please upload a copy of your CV and ensure any relevant experience you have in line with the above is clearly highlighted. The advert is provisionally due to close on Monday 15th June. Applicants will be sent an invite on the closing date of the advert that requires you to record a short video – this is to be completed by Thursday 18th June Applicants who pass this stage of the assessment will be invited into a face-to-face Group Assessment.

Who are Midland Heart?

We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. As one of the top 50 large companies to work for in the UK, we welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

Refine Your Search

contact centre jobs in birmingham, eng

Customer Services Officer (Contact Centre-based)

Customer Service Advisor

Customer Service Advisor - Connect Customer Contact Service

Sales Advisor

Control Centre Operator

Field Interviewer - Birmingham

Customer Service Administrator (TRA)

Careline Operator

Tier 1 Complaints Officer

Radiology Receptionist / Administrator

Resident Services Assistant

Service Centre Operator

Contact Centre Advisor

Junior Operations Manager

Admissions Officer

Band 4 Administrator - Maple Leaf Centre

Support worker

Fraud Officer - Handsworth - Birmingham

Operations Officer, UKPPS

Contact Centre Call Handler

I want to receive the latest job alerts for contact centre in birmingham, eng

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