Customer account specialist Work, Jobs in Birmingham, Eng (with Salaries)

Customer Service Specialist
Cummins Inc. —Redditch
- Bachelor's degree
- Communication skills
- Relocation assistance
Transport Administrator
D E O'Reilly Ltd —Aldridge
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
1d
Imaging Administrator
Spire Healthcare —Birmingham
- Full-time
- Customer service
- Free parking
- Annual leave
Customer Account Specialist
Parker Hannifin Corporation —Coventry
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Travel Experience Specialist
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Account Executive - New Business Sales
Pinewood.AI —Solihull
- Hybrid work
- Sales
- IT
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Customer Account Executive
FLY BY NITE CONFERENCES LTD —Redditch
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
1d
Technology Sales Executive
Softcat —Birmingham
- £26,250 - £28,900 a year
- Communication skills
- School
- Flexible schedule
Finance Analyst - Benefits Realisation
V12 Retail Finance —Solihull
- £45,000 - £55,000 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Accounting
- Annual leave
13d
Vehicle Admin and Sales Coordinator
25seven Campers Ltd —Bromsgrove
- £24,784.50 - £28,000.00 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
6d
Counter Fraud Investigator - Motor Claims
Direct Line Group —Birmingham
- Communication skills
- Employee discount
8d
Office Coordinator
McDermotts —Birmingham
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
Governance & Commercial Support Specialist
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Banking
- Employee discount
13d
Customer Service Executive, Retail
V12 Retail Finance —Solihull
- £25,000 a year
- Hybrid work
- In-person
- Free parking
- Annual leave
Catalogue Controller
Alliance Automotive Procurement Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick apply
Clinical Support Specialist
Steris —Birmingham
- Full-time
- Sales
- Contracts
- In-person
Quick apply
Customer Service Agent
Northgate Vehicle Hire —Coventry
- £28,168 a year
- Customer service
- Communication skills
- Employee discount
Quick apply
Team Admin Assistant
National Grid Electricity Distribution —Worcester
- £33,967 a year
- Temporary
- Customer service
- Maintenance
- IT
- Free parking
- Annual leave
Quick apply
1d
Email Designer
Absolute Collagen —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- HTML
Quick apply
Large Machine Specialist - UK, Europe & Africa
Sulzer —Birmingham
- Full-time
- CRM software
- Sales
- Salesforce

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customer account specialist jobs near birmingham, eng

Customer Service Specialist

Cummins Inc. -
Redditch

Apply Now

Job details

Benefits

Relocation assistance

Qualifications

Bachelor's degree
Communication skills

Full job description

We are looking for a talented Customer Service Specialist to join our team specializing in Service for our EU Aftermarket Meritor Customer Service Department in Redditch, United Kingdom.

In this role, you will make an impact in the following ways:

End-to-end order ownership: I will ensure seamless management of the full order life cycle from entry to delivery, taking full accountability to achieve timely, accurate, and compliant order fulfilment.
Exceptional customer experience: I will act as a trusted single point of contact, resolving queries and escalations to closure while demonstrating empathy, transparency, and a strong customer-first mindset.
Proactive problem resolution: I will anticipate risks related to scheduling, availability, logistics, or documentation and take early action to prevent delays and customer dissatisfaction.
Strong cross-functional coordination: I will closely partner with production, planning, sales, warehouse, logistics, and finance teams to drive smooth order throughput and support financial and service targets.
Expert handling of complex accounts: I will successfully manage export and intercompany accounts by ensuring regulatory compliance, documentation accuracy, and effective coordination across multiple stakeholders.
Process improvement and standardisation: I will identify recurring issues and process gaps, proposing and implementing improvements that enhance efficiency, service quality, and turnaround times.
Operational and system expertise: As a super-user, I will support system performance, troubleshoot issues, and contribute to system enhancements while guiding colleagues and escalating issues effectively.
Team enablement and continuity: I will support onboarding and training of new team members, provide backup coverage across accounts, and contribute to a resilient, high-performing Customer Service team.

To be successful in this role you will need the following:

End-to-end order management expertise: Strong understanding and ownership of the full order life cycle, including complex export, intercompany, invoicing, and logistics documentation processes.
Customer-centric communication skills: Ability to act confidently as a single point of contact, manage escalations to closure, and consistently demonstrate empathy, clarity, and accountability.
Cross-functional collaboration and problem solving: Capability to work effectively with planning, production, sales, warehouse, logistics, and finance to resolve issues and protect service and financial targets.
Process mindset and system proficiency: Attention to detail combined with strong system knowledge, proactive identification of process gaps, and willingness to drive continuous improvement while supporting and guiding others.

Education/ Experience:

Demonstrated role competence is required. College, university, or equivalent bachelor’s degree in relevant discipline is preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Minimal relevant work experience required.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2427834

Relocation Package No

100% On-Site No

Apply Now

Refine Your Search

customer account specialist jobs in birmingham, eng

Customer Service Specialist

Transport Administrator

Imaging Administrator

Customer Account Specialist

Travel Experience Specialist

Account Executive - New Business Sales

Customer Account Executive

Technology Sales Executive

Finance Analyst - Benefits Realisation

Vehicle Admin and Sales Coordinator

Counter Fraud Investigator - Motor Claims

Office Coordinator

Governance & Commercial Support Specialist

Customer Service Executive, Retail

Catalogue Controller

Clinical Support Specialist

Customer Service Agent

Team Admin Assistant

Email Designer

Large Machine Specialist - UK, Europe & Africa

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