Customer service manager pensions Work, Jobs in Birmingham, Eng (with Salaries)

Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
- Annual leave
Quick apply
Patient Access Manager
HCA Healthcare UK —Birmingham
- Full-time
- Customer service
- Communication skills
- Employee discount
Employer Engagement Manager
The JTL Group —Birmingham
- Up to £51,100 a year
- Full-time
- Sales
- Business development
- Driving
- Annual leave
- Employee assistance programme
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Senior Manager - Customer Outcomes & Insights
West Brom —West Bromwich
- £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Employee discount
4d
Trainee Operations Manager
BALTIC SERVICES GROUP LTD —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
CCaaS & Voice Specialist
Serco Group —Birmingham
- £65,000 - £75,000 a year
- Full-time
- AWS
- Agile
- IT
- Employee assistance programme
- Employee discount
Customer Experience Improvement Specialist
West Midlands Combined Authority —Birmingham
- £39,188 - £44,182 a year
- Part-time
- Presentation skills
- AI
- Annual leave
- Employee discount
Team Manager
Walsall Council —Walsall
- £51,356 - £54,495 a year
- Full-time
- English
- Flexitime
3d
Resident Services & Leasing Assistant
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- English
- Microsoft Office
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
11d
Transport and Logistics Manager
DS Smith —Birmingham
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Employee assistance programme
Pensions Projects Client Manager
Hymans Robertson LLP —Birmingham
- £49,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- No degree
Quick apply
Senior Manager, Supply Chain Operations - South
CHEP —Birmingham
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Employee assistance programme
Quick apply
Supported Housing Manager
Good Move Housing —Birmingham
- £15 an hour
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
Quick apply
4h
Fleet VOR Lead
RAC —Walsall
- Leadership
2h
Customer Development Manager (Metering)
National Gas —Birmingham
- Up to £55,594 a year
- Full-time
- Business development
- Travel
- IT
- Employee assistance programme
10d
Sea Logistics Customer Care Manager
Kuehne+Nagel —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
11d
Account Manager (Motor Finance Brokers - South)
Tandem Bank —Birmingham
- £47,500 - £55,000 a year
- Monday to Friday
- Remote
- Organisational skills
- Time management
- Annual leave
- Employee discount
Quick apply

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Customer Service Manager - Pensions

SS&C Technologies -
Birmingham

Apply Now

Job details

Full-time

Benefits

Casual dress
Annual leave
Employee assistance programme
Employee discount

Qualifications

Customer service
Financial services
Leadership
Certificate in Insurance

Full job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Customer Services Manager - Pensions

Locations : Birmingham | Hybrid

Get To Know the Team

The role of Customer Services Manager will lead a team across multiple skills, including key relationships with Finance, HR and Distribution teams, to provide/support exceptional customer delivery in a service-orientated environment.

Why You Will Love It Here!

Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
Your Future: Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

Customer

Play a lead role in ensuring any opportunities which have been identified to improve customer experience, land efficiently and effectively, and are embedded to help achieve desired benefits in their team
Lead the delivery within the Vulnerable Customer framework & ensuring colleagues fully comply with the requirements in their team
Driving execution of the Quality Framework to ensure appropriate standards are being met in their team
Proactively drive and implement learning from complaints RCA in in their team

Colleague/People

Lead and coach the team to improve quality and quantity of customer outcomes.
Drive with energy to motivate teams to deliver agreed KPI’s, service levels, quality standards and deadlines.
Be relentless in driving engagement, empowerment, reward & recognition amongst colleagues.
Take a proactive approach to 1-2-1s, ensuring that all colleagues are appropriately supported with their development.
Robustly manage conduct and capability addressing underperformance, including behaviours, creating performance plans, colleague disciplinaries, recording and having conversation around colleague absenteeism Inc. return to work interviews.
Carry out team and/or regulatory meetings as well as morning buzz huddles.
Support colleagues through difficult and challenging discussions, both personal and work related.

About the role’s required skills and behaviour requirements

Strong people and leadership skills, with a desire to motivate, inspire and engage colleagues to deliver exceptional customer service.
Knowledge and understanding of current legislation, compliance, and products.
Demonstrable experience in managing/leading teams, including conducting conduct and capability reviews.
A positive attitude towards change, with a desire to challenging our approach to existing work practices.
Support the embedding of cost effective and efficient processes.
Ability to work on own initiative and with minimum supervision.
Financial Services experience.

Qualifications

CF1 / FPC1, FA1 or equivalent.
Knowledge of ACD and proven call centre experience.
CII Certificate in Financial Administration.

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a diverse workforce in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from head-hunters, recruitment agencies, or fee-based recruitment services.

Background Checks

All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful .

#Digital Worker Enabled Reed#

# Initials: &DWNW #

# Location: Birmingham #

# Keywords: CF1, FPC1, FA1, Pensions, Manager #

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Apply Now

Refine Your Search

customer service manager pensions jobs in birmingham, eng

Customer Service Manager - Pensions

Customer Service Delivery Manager

Patient Access Manager

Employer Engagement Manager

Customer Relationship Manager

Senior Manager - Customer Outcomes & Insights

Trainee Operations Manager

CCaaS & Voice Specialist

Customer Experience Improvement Specialist

Team Manager

Resident Services & Leasing Assistant

Service Delivery Manager

Transport and Logistics Manager

Pensions Projects Client Manager

Senior Manager, Supply Chain Operations - South

Supported Housing Manager

Fleet VOR Lead

Customer Development Manager (Metering)

Sea Logistics Customer Care Manager

Account Manager (Motor Finance Brokers - South)

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