Customer service supervisor Work, Jobs in Birmingham, Eng (with Salaries)

Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Computer literacy
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —Birmingham
- Full-time
- English
- Team management
- Communication skills
Apprentice Retail Supervisor
Farmfoods —Birmingham
- £13.61 an hour
- Full-time
- Customer service
- Cleaning
- Annual leave
- Employee discount
Quick apply
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
13d
Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
13d
Retail Admin Supervisor
Newbie & Me Baby Store —Solihull
- £13 - £15 an hour
- Full-time
- Management
- Computer literacy
- Organisational skills
- Employee discount
Quick apply
7d
Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
14d
Assistant Store Manager
Lovisa —Birmingham
- £26,728 a year
- Retail management
- Leadership
- Employee discount
- Referral programme
Quick apply
Customer Service Supervisor
Staffordshire County Council —Stafford
- £30,024 - £33,699 a year
- CRM software
- Supervising experience
- Mentoring
13d
Senior Sales Assistant/Supervisor/manager
Pro Fit Floors —Oldbury
- £28,000 - £36,000 a year
- Full-time
- Sales
- Computer literacy
- Merchandising
- Employee discount
Quick apply
7d
Sales Supervisor - Maternity Cover
Michael Kors —Birmingham
- £26,000 - £41,500 a year
- Full-time
- English
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Assistant Store Manager
Mountain Warehouse —Selly Oak
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Supervisor
The White Company —Birmingham
- Mentoring
- Training & development
- Leadership
- Employee discount
12d
Food and Beverage Supervisor
Wilson Vale Catering Ltd —Birmingham
- £28,500 a year
- Full-time
- Hospitality
- Bar
- Inventory control
- Paid training
- Employee assistance programme
Quick apply
Front Office Team Leader
Hyatt Regency Birmingham —Birmingham
- £27,664 a year
- Weekend availability
- Hotel
- Conflict management
- Front desk
- Employee assistance programme
- Employee discount
Shift Leader - Birmingham - Part Time
Insomnia Cookies UK Ltd —Birmingham
- £13.21 an hour
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
Sales - Supervisor
New Look —Solihull
- Part-time
- Customer service
- Training & development
- Communication skills
Transport Supervisor (3 on 3 off)
Farmfoods —Solihull
- £42,068 a year
- Full-time
- Quality control
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
7d
Assistant Store Manager
KPH SUPERSTORES LTD —Birmingham
- £12.71 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
Quick apply
4d
Supervisor
Holland & Barrett —Dudley
- £14 an hour
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Store discount
- Employee assistance programme
1d

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Helpdesk Team Leader

Emcor -
Nechells

Quick apply

Job details

Permanent | Full-time
£34,280 a year

Benefits

Cycle to work scheme
Discounted gym membership
Employee assistance programme
Paid volunteer time
Referral programme

Qualifications

Meeting coordination
CAFM software
Computer literacy
Stakeholder liaison
Microsoft Office Suite
Purchase order creation
Customer support
Customer interaction
Communication skills

Full job description

Role overview

Location: BBC Birmingham Mailbox

Salary: £34,280 pa + Overtime

Working Hours: 8:00- 17:00 Monday- Friday supporting 2x shift patterns

Contract Type: Permanent, Full Time

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview:

Active supervision of the account help desk service, always providing an excellent level of customer service in the delivery of reactive and proactive task handling

Monitoring of service provided to ensure contractual compliance.

What you'll do:

To take overall daily responsibility and ownership of the helpdesk
To supervise the team and ensure all reactive work orders are responded to within timelines
Instil a culture of customer service excellence
To manage CAFM to ensure work orders are dealt with effectively
Monitor and respond accordingly to queries and client requests
Co-ordinate faults, schedule to engineers and communicate with customers
Liaising with Clients to escalate out of line incidents
Ensuring EMCOR UK meet the contractual delivery requirements
Raise purchase orders
Managing customer meeting arrangements
Any other duties, as requested by the management team
To provide holiday cover for colleagues when required

About the role

Who you'll be:

Both verbal and written communication should be excellent
Excellent customer service skills including handling of issues and negotiation skills
Planning and organisation skills
Ability to be resilient under pressure and be able to converse confidently with staff, suppliers, and customers at all levels
Computer literate with Microsoft Office knowledge
Knowledge and experience in the operation of a CAFM system advantageous
Ability to multitask and manage time effectively
Personable and approachable

EMCOR UK benefits

Benefits:

25 Days holidays + Bank holidays
Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

Quick apply

Refine Your Search

customer service supervisor jobs in birmingham, eng

Helpdesk Team Leader

Operations Supervisor, Quick Commerce

Apprentice Retail Supervisor

Helpdesk Team Leader

Customer Service Team Leader

Retail Admin Supervisor

Customer Service Team Leader

Assistant Store Manager