customer support Work, Jobs in birmingham, eng (with Salaries)

Customer Support Agent
Gymshark —Solihull
- £26,780 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Employee discount
- Gym membership
Quick apply
20h
Customer Service Advisor
First Mile —Birmingham
- £26,228 a year
- Full-time
- Phone etiquette
Quick apply
2d
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Customer Support Representative
Skirting World —Birmingham
- £25,350 a year
- Full-time
- Carpentry
- Microsoft Word
- Microsoft Outlook
Quick apply
14d
Customer Service Assistant
Warner Bros. Discovery —Birmingham
- £26,420.00 - £38,788.84 a year
- Temporary
- Bilingual
- Spanish
- Customer service
- Free parking
- Work from home
Quick apply
8h
Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
7h
Sales Assistant - UNIQLO Bullring
Fast Retailing —Birmingham
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount
Retail Sales Assistant
Batch'd —Birmingham
- £12.71 - £13.00 an hour
- Part-time
- Customer service
- In-person
- Communication skills
- Store discount
- Employee discount
Quick apply
3d
Team member
Zambrero UK —Birmingham
- Part-time
- Customer service
- Restaurant
Quick apply
1d
Customer Assistant - Replenishment
Morrisons —Birmingham
- Annual leave
- Employee discount
Quick apply
Retail Customer Service - 30 Hours
Betfred —Birmingham
- £12.71 an hour
- Weekend availability
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Operative
EH Smith Builders Merchants Ltd —Longbridge
- Full-time
- Microsoft Word
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
9d
Lounge Services Team Member Host Casual- Earlies
Swissport International AG —Birmingham
- £13.49 an hour
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
2d
Sales Advisor
BT —Birmingham
- £30,900 a year
- Monday to Friday
- Sales
- Communication skills
10d
Customer Service Representative
Nuvo hotel group Ltd —Birmingham
- £13 - £14 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
5d
Customer Experience Advisor
Centrick —Birmingham
- £23,500 - £24,500 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Sick pay
Quick apply
Team Member - Birmingham, Brindley Place
Pret A Manger —Birmingham
- £14 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
4d
Receptionist
David Lloyd Clubs —Lichfield
- £13 an hour
- Communication skills
- Employee discount
4d
Retail Assistant (Fitting Consultant)
Bravissimo —Birmingham
- £12.71 - £12.90 an hour
- Weekend availability
- Employee discount
Quick apply
4d
FOH Team Member/Gelatierie
Snowflake Bullring —Birmingham
- £10.00 - £12.75 an hour
- Part-time
Quick apply
1d

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customer support jobs near birmingham, eng

Customer Support Agent

Gymshark -
Solihull

Quick apply

Job details

£26,780 a year
20 hours ago

Benefits

Cycle to work scheme
Company pension
Tech scheme
Employee discount
Gym membership

Qualifications

Customer service
Communication skills

Full job description

OVERVIEW:

We're looking for a passionate and customer-focused Customer Support Agent to join a fast-paced, global Customer Experience team. In this role, you'll deliver a world-class service across multiple channels including email, social media, and web chat - ensuring every interaction feels personal, insightful, and aligned with the brand experience.

Operating in a 24/7 environment, you'll be part of a dynamic team that puts the customer at the heart of everything. You'll play a key role in building trust, loyalty, and long-term relationships with a highly engaged and digitally savvy customer base.

The salary for this position is £26,780 per annum

WHAT YOU'LL BE DOING:

Managing customer interactions end-to-end, ensuring a timely and effective resolution for every query

Delivering exceptional service across email, live chat, and social media channels

Acting as the voice of the customer - providing feedback and identifying areas for improvement

Making confident, customer-first decisions while balancing business impact

Proactively identifying opportunities to exceed expectations and delight customers

Building strong product knowledge to educate and guide customers effectively

Following up on customer queries to ensure complete satisfaction

Collaborating with internal teams to resolve complex issues

Reporting trends and insights to leadership to support continuous improvement

Supporting colleagues and contributing to a collaborative, high-performing team environment

Working flexible shifts, including evenings, weekends, and holidays as part of a 24/7 operation

WHAT YOU'LL NEED:

Essential Criteria:

1–3 years' experience in a customer service or customer-facing role
Proven ability to deliver high-quality service in a fast-paced environment
Excellent communication skills, with the ability to build rapport and trust
Strong problem-solving skills and the ability to think independently
Comfortable working in a fully digital environment across multiple systems
Experience managing customer queries via online channels (e.g., chat, email, social media)
Ability to prioritise workload, manage time effectively, and stay organised
Flexibility to work rotating shifts, including evenings and weekends
A proactive mindset with a passion for helping customers and improving service
Ability to adapt to change and thrive in a rapidly evolving environment
Experience working independently while maintaining strong team collaboration
High level of professionalism, emotional intelligence, and resilience

CLOSING DATE:

Friday 19th June 2026 @ 12:00pm

All successful candidates must be available to attend a 2.5 hour assessment centre on the 1st July along with being available to start with us on the 3rd August 2026.

LOCATION:

Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you'd like to request a reasonable adjustment please email [email protected].

ABOUT US.

We're here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It's what we want for our community, and our team. A team that's growing rapidly around the world. A collective of talented individuals working together to invent Gymshark's future. Our plans are ambitious, and we're looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

Standard benefits include:

Performance-based Bonus opportunity
Funded Healthcare benefit
25 days holiday, additional day for your birthday & Bank Holidays
Contributory Employer pension scheme
Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
Gymshark Employee Discount & long service awards
Access to High Street cashback and discounts
Financial, Physical and Mental Wellbeing Support
Enhanced Family Leave package
Life Assurance

Office location specific benefits include (IQ):

Gym Membership to The Lifting Club (LC)
Onsite lunch provision & coffee bars
EV charge points available

Office location specific benefits include (LDN):

Funded multi-site fitness membership

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

Quick apply

Refine Your Search

customer support jobs in birmingham, eng

Customer Support Agent

Customer Service Advisor

Helpdesk Coordinator - FTC 12 months

Customer Support Representative

Customer Service Assistant

Customer Service Advisor

Sales Assistant - UNIQLO Bullring

Retail Sales Assistant

Team member

Customer Assistant - Replenishment

Retail Customer Service - 30 Hours

Customer Service Operative

Lounge Services Team Member Host Casual- Earlies

Sales Advisor

Customer Service Representative

Customer Experience Advisor

Team Member - Birmingham, Brindley Place

Receptionist

Retail Assistant (Fitting Consultant)

FOH Team Member/Gelatierie

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