Document management technical lead Work, Jobs in Birmingham, Eng (with Salaries)

IT Support Team Leader
Grafton Group Plc —Birmingham
- Up to £45,000 a year
- Management
- English
- Windows
Service Desk Roles (1. Service Desk Lead/ 2.Service Desk Analysts)
FalconSmartIT —Birmingham
- Rotating shift
- Analysis skills
- Communication skills
Quick apply
IT Project Manager
Ridge & Partners LLP —Solihull
- Full-time
- Project management
- Agile
- IT
BIRMINGHAM – Junior to Lead Business Process, Automation & Change Roles for 2026
Vantage Point —Birmingham
- Hybrid work
- SQL
- Analysis skills
- SharePoint
Publishing Operations Content Technical Lead
Public Library of Science —Birmingham
- £50,000 - £53,000 a year
- Remote
- Project management
- Bachelor's degree
- Travel
Quality Officer
Gateley —Birmingham
- Microsoft Office
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Governance Officer
Gambling Commission —Birmingham
- £33,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
3d
IT Project Graduate
ASSA ABLOY —Willenhall
- No degree
- Organisational skills
- IT
Disclosure Officer
National Crime Agency —Birmingham
- £3,375 - £42,270 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
3d
Incident Analyst
Driver and Vehicle Standards Agency —Birmingham
- £30,485 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9d
Managed Services Automation & Improvement Lead
Probrand Ltd —Birmingham
- £30,000 - £40,000 a year
- Full-time
- Continuous improvement
- Scripting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
HR Analyst
Safran —Wolverhampton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
IT System Analyst
Unipart —Coventry
- Up to £65,000 a year
- Computer Science
- ERP systems
- SQL
- Employee assistance programme
Quick apply
11d
People Operations Officer, People, Risk and Casework
Government Internal Audit Agency —Birmingham
- £40,979 - £50,538 a year
- Part-time
- Presentation skills
- Human resources
- Annual leave
- Employee discount
12d
Commercial Delivery Lead: Digital Systems & Informatics
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £79,504 - £91,609 a year
- Full-time
- Microsoft Powerpoint
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
5d
Cyber Governance Risk and Compliance Administrator
Open GI Limited —Worcester
- £52,000 a year
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Project Support Officer: Levelling Up Fund
Department for Transport —Birmingham
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
5d
Junior Full Stack Software Engineer (Remote first)
Spencer West —Birmingham
- Remote
- SQL
- Bachelor's degree
- No degree
- Work from home
Performance & Practice Analyst
Coventry City Council —Coventry
- £23,187 - £27,919 a year
- SQL
3d
Offshore Environmental Inspector
Department for Energy Security & Net Zero —Birmingham
- £80,745 - £85,355 a year
- Part-time
- Hybrid work
- Maintenance
- Presentation skills
- Annual leave
- Employee discount

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IT Support Team Leader

Grafton Group Plc -
Birmingham

Apply Now

Job details

Up to £45,000 a year

Qualifications

Driving Licence
Management
Ant
iOS
English
Windows
Microsoft Office
DHCP
Analysis skills
Programmable logic controllers
Project management
Scripting
DNS
SharePoint
IT
Technical project management
Communication skills
Active Directory
Intune
VPN

Full job description

Key Responsibilities

Line management of the IT Support Engineer. This including development and performance management, setting workloads, being a point of escalation, time management, etc.

Planning future deployment, initiatives and projects, and participation in budget planning and reconciliation. Manage budgets and spend reporting where required.

Manage the team to achieve outstanding customer service though change, meeting SLA targets for requests and incidents as well as critical Information Security KPIs. Manage the reporting of service performance and ensure that customer satisfaction is maintained at a high level.

Provide on-site and remote IT support for all users at the Grafton PLC head office functions. This includes issue resolution and ‘how do I’ support for PCs, laptops, printers, and office applications.

Manage the relevant queue in the IT support ticket system and respond to requests for support or changes as they are logged. Manage tickets through to resolution in line with service level agreements. Provide reporting on service performance to senior management on a regular basis.

Provide an enhanced ‘white glove’ service on-site and remote for the Grafton PLC executive team, both at the head office in Dublin but also when offsite or working from home.

Manage PCs, laptops, mobile devices, and printers for head office end users, including resolving issues, and building, configuring, and installing new equipment or software as required.

Manage the creation of new users for Office 365, and key applications. Maintain a list of registered users and ensure that all leavers are removed from the system in a timely fashion.

Support videoconferencing and multimedia equipment at Group offices.

Manage the administration of key SharePoint and Teams sites, ensuring information is kept up to date and organised.

Liaise with key providers to raise orders, deal with issues, and keep track on e.g. spend on mobiles, printers etc.

Manage the process of ordering licenses and equipment on Group IT contracts including Microsoft licences. In co-ordination with Plc finance manage the purchase order process and maintain records of orders and allocations to brands where needed

Manage the process of ordering licenses and equipment on Group IT contracts including Microsoft licences.

Install and update applications, either manually or by packaging deployments in Intune.

Setup new or manage existing user accounts, permissions, passwords and MFA methods.

Collaborate with the wider IT teams to maintain system security and performance.

Contribute to ongoing IT projects where necessary.

Maintain an accurate record of equipment and a plan of upgrades.

Maintain, and troubleshoot backup solutions, particularly Veeam, working with our MSP to perform tape changes.

Monitor & manage the Local Area Networks at each site (Birmingham, London & Dublin).

Document processes, solutions, and troubleshooting steps for knowledge base use. Where necessary organise end user training.

Stay up to date with new technologies, provide recommendations to improve IT systems and workflows.

Lead the effort with the relevant Grafton businesses to perform the annual Microsoft License audits.

Remediate Internet browsing issues through amending firewall policies and applying certificates.

Ensure that findings on security vulnerability reports are remediated within SLAs.

Complete a number of regular housekeeping tasks such as rotating certain passwords, firmware upgrade checks, and reviewing

emediating compliance reports.

Qualifications Knowledge Skills Experience

Personal characteristics

Awareness of the sensitivities of working with highly confidential information whether it be verbal or written.

Excellent interpersonal skills, able to communicate effectively to staff at all levels of the organisation.

Ability to maintain professional behaviour in all environments: office, meetings, conferences, and home support.

Focused on delivering excellent customer service and high levels of IT reliability.

Well organised with the ability manage several concurrent tasks and plan workload to achieve deadlines.

Excellent problem-solving skills with close attention to detail.

Proactive nature, forward thinking, positive disposition & flexible.

Excellent methodical and well organised task management skills, able to co-ordinate multiple tasks.

Resilience, flexibility and ability to work independently as well as collaboratively in a team environment.

Strong analytical and problem-solving skills to diagnose and resolve technical issues.

Skills and Experience

Line management experience in an IT role, gained in an end-user organisation or managed service provider

Budget management and cost reporting

Deep experience of managing through an ITSM system and managing services to SLAs

Technical project management with experience of managing technical projects in an enterprise environment

Excellent written and verbal communication skills in English.

Cyber security tools including EDR, ant-virus, vulnerability management, scripting.

Support skills and troubleshooting on Office applications, including Office 365, Teams, email, Internet browsers, mobile phone connectivity.

Advanced Firewall configuration, particularly Palo Alto devices.

Network protocols, VPNs, LANs, DNS, DHCP, wireless networks and Meraki network equipment, including command line instructions.

Creating & managing accounts within Active Directory and Entra ID. Advanced Entra ID configuration including knowledge of conditional access.

Proficiency with IT hardware (desktops, laptops, iOS & Android devices, printers, video conferencing, etc). Highly skilled in Windows Operating Systems and holds Microsoft Certifications.

5 GCSEs at grades A-C including English and Maths or equivalent

Full UK driving licence and own vehicle.

Right to work in the UK.

Apply Now

Refine Your Search

document management technical lead jobs in birmingham, eng

IT Support Team Leader

Service Desk Roles (1. Service Desk Lead/ 2.Service Desk Analysts)

IT Project Manager

BIRMINGHAM – Junior to Lead Business Process, Automation & Change Roles for 2026

Publishing Operations Content Technical Lead

Quality Officer

Governance Officer

IT Project Graduate

Disclosure Officer

Incident Analyst

Managed Services Automation & Improvement Lead

HR Analyst

IT System Analyst

People Operations Officer, People, Risk and Casework

Commercial Delivery Lead: Digital Systems & Informatics

Cyber Governance Risk and Compliance Administrator

Senior Project Support Officer: Levelling Up Fund

Junior Full Stack Software Engineer (Remote first)

Performance & Practice Analyst

Offshore Environmental Inspector

I want to receive the latest job alerts for document management technical lead in birmingham, eng

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