First line support Work, Jobs in Birmingham, Eng (with Salaries)

IT Support Technician
HomeSite Property & Technology Solutions Ltd —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Customer service
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
13h
Customer Service Associate
Ambition Institute —Birmingham
- £26,227.50 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Continuous improvement
- Annual leave
5d
Prescription Clerk
Lordswood Medical Practice —Birmingham
- From £12.71 an hour
- Full-time
- Customer service
- GP surgery experience
- Accounting
- Free parking
- Annual leave
Quick apply
14d
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
Security Officer
ISS Facility Services —Birmingham
- £14.39 an hour
- Night shift
- Microsoft Word
- Microsoft Excel
- Customer service
Security Officer
SCC —Birmingham
- £26,926.90 a year
- Weekend availability
- Hybrid work
- Communication skills
Customer Services Officer (Contact Centre-based)
Midland Heart —Birmingham
- £27,953 a year
- Full-time
- Customer service
- IT
- Annual leave
- Employee discount
Intelligence Analyst
HM Revenue and Customs —Birmingham
- £42,631 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
6d
[6990] Control Room Operator
National Highways —Birmingham
- £29,010.00 - £37,762.50 a year
- Typing
- Communication skills
3d
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Customer Services Advisor (12 Months Fixed Term)
Bournville Village Trust —Birmingham
- £25,939 - £26,661 a year
- Full-time
- Customer service
- English
- Microsoft Office
7d
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Computer Science
- No degree
- SharePoint
- Employee assistance programme
Quick apply
Receptionist (Care Home in Solihull)
Connaught House Specialist Care Centre —Solihull
- £12.71 an hour
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
Quick apply
Customer Services Meet & Greet
Coventry City Council —Coventry
- £25,185 - £26,403 a year
- Full-time
- IT
- Communication skills
3d
Customer Support Advisor
The Right Mortgage and Protection Network —Solihull
- £24,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Care Assistant
Extra Care —Birmingham
- £13.64 an hour
- Part-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
BA: Substance Misuse and Drug Strategy
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
11d
Customer Service Executive
Secure Trust Bank —Solihull
- £25,000 a year
- Financial services
- Communication skills
- Banking
- Annual leave
Relief Care Assistant
Extra Care —Birmingham
- £13.64 an hour
- Part-time
- Communication skills
- Annual leave
- Gym membership
Quick apply
3d

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IT Support Technician

HomeSite Property & Technology Solutions Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£28,000 - £34,000 a year
13 hours ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Work from home

Qualifications

Microsoft Access
Customer service
Windows
Technical support
Computer hardware
IT support
Computer networking
IT
Communication skills
CompTIA A+
Help desk

Full job description

About the Role:

At HomeSite Property & Technology Solutions Ltd, we believe technology should make everyday work simpler, faster, and more reliable. We are looking for an IT Support Technician to join our Birmingham team and provide high-quality technical support across our business operations.

This role is ideal for a hands-on IT professional who enjoys troubleshooting, helping users, and improving technology systems. You will be responsible for resolving technical issues, maintaining IT equipment, supporting business applications, and ensuring users receive a smooth and efficient IT experience.

You are not just fixing problems—you are helping create a reliable technology environment that allows our teams to work effectively. You will work closely with colleagues across the business, identify opportunities for improvement, and play an important role in maintaining our IT services.

Why Work With Us?

Supportive Environment: Join a growing company where your technical skills and ideas are valued. You will work with a team that encourages collaboration, problem-solving, and continuous improvement.

Career Development: We support professional growth and provide opportunities to expand your technical knowledge, work with new technologies, and develop your IT career.

Variety of Challenges: Every day brings different technical challenges, from user support and troubleshooting to system improvements and technology projects.

Modern Technology Focus: You will work with current IT systems, business applications, and tools that support efficient and secure operations.

Impact: Your work will directly improve the experience of employees and users by keeping technology reliable, secure, and easy to use.

Key Responsibilities:

Technical Support: Provide first-line and second-line IT support through email, phone, remote access, and in-person assistance. Diagnose and resolve hardware, software, and system issues.

Hardware Management: Install, configure, maintain, and troubleshoot computers, laptops, printers, mobile devices, and other IT equipment.

Software Support: Support Windows operating systems, Microsoft 365 applications, business software, and user access requirements.

User Administration: Manage user accounts, permissions, password resets, and access requests while following security procedures.

Network Troubleshooting: Assist with connectivity issues, Wi-Fi problems, basic networking tasks, and IT infrastructure support.

Documentation: Maintain accurate records of technical issues, solutions, processes, and support activities.

IT Improvement Projects: Support system upgrades, technology improvements, and ongoing IT initiatives.

Customer Service: Provide professional, friendly, and efficient support to ensure users receive a positive IT experience.

What We Are Looking For:

Experience: Previous experience in an IT Support Technician, Help Desk Technician, Service Desk Analyst, Desktop Support Technician, or similar technical support role.

Technical Knowledge: Strong understanding of computer hardware, Windows operating systems, software troubleshooting, Microsoft 365, and general IT support principles.

Problem Solving: Ability to investigate technical issues, identify solutions, and communicate clearly with both technical and non-technical users.

Communication Skills: Excellent customer service skills with the ability to explain technical information in a simple and professional way.

Organisation: Strong attention to detail with the ability to manage multiple support requests and prioritise tasks effectively.

Certifications: IT certifications such as CompTIA A+, Microsoft certifications, or equivalent experience are desirable.

Mindset: You are proactive, dependable, and enjoy learning new technologies while delivering reliable support.

Pay: £28,000.00-£34,000.00 per year

Benefits:

Employee mentoring programme
Flexitime
Health & wellbeing programme
Work from home

Work Location: Hybrid remote in Birmingham B21 9LR

Quick apply

Refine Your Search

first line support jobs in birmingham, eng

IT Support Technician

Customer Service Associate

Prescription Clerk

Investigator

Security Officer

Security Officer

Customer Services Officer (Contact Centre-based)

Intelligence Analyst

[6990] Control Room Operator

Senior 1st Line Support Analyst

1st / 2nd Line IT Support Analyst

Customer Services Advisor (12 Months Fixed Term)

IT Support Analyst

Receptionist (Care Home in Solihull)

Customer Services Meet & Greet

Customer Support Advisor

Care Assistant

BA: Substance Misuse and Drug Strategy

Customer Service Executive

Relief Care Assistant

I want to receive the latest job alerts for first line support in birmingham, eng

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