first line support Work, Jobs in birmingham, eng (with Salaries)

ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
1d
1st Line Service Desk Analyst
SDI —Birmingham
- £16.75 - £17.25 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
2h
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
13d
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Area Support Security Officer
ABM UK —Birmingham
- £12.71 an hour
- Part-time
- Annual leave
- Employee discount
Quick apply
Band 3 Peer Support Worker
Birmingham and Solihull Mental Health NHS Foundation Trust —Birmingham
- £25,760 - £27,476 a year
- Part-time
2d
Apprentice Electrician
Equans —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
10h
Home Energy Advisor
M Group —Birmingham
- £31,373 a year
- CRM software
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
13d
Site Operative (Shifts)
Red Industries —Walsall
- £13 an hour
- Overtime
- Forklift
- Warehouse experience
- In-person
- Employee discount
- Life insurance
Quick apply
Customer Service Operative
EH Smith Builders Merchants Ltd —Longbridge
- Full-time
- Microsoft Word
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
7d
Store Team Member
Home Bargains —Birmingham
- £12.71 - £13.00 an hour
- Weekends only
- Bakery
- Café
- Store discount
- Annual leave
Quick apply
19h
Waiter/ Waitress - Bullring, Birmingham
TOCA Social —Birmingham
- £12.71 an hour
- Weekend availability
- Hospitality
- Bar
- Employee discount
Quick apply
First Line Support Analyst
HCR —Worcester
- Customer service
- Driving
- Computer networking
- Annual leave
- Gym membership
Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Barista
Starbucks —Harborne
- Weekend availability
- Store discount
- Employee assistance programme
Assistant Audiologist
Sandwell and West Birmingham NHS Trust —West Bromwich
- £25,272 a year
- Part-time
2d
Contract Support
JLL —Birmingham
- Communication skills
Assistant Community Library Connector (Saturday Only)
Birmingham City Council —Birmingham
- £24,796 - £26,824 a year
- Part-time
5d
Purchaser
Armac Martin —Birmingham
- £33,000 - £36,000 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Free parking
- Employee discount
Quick apply
7d
NOC Engineer
M Group —Birmingham
- 12 hour shift
- Computer networking
- IT
- Communication skills
- Employee discount
2d

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ICT Support Analyst - Birmingham

Nacro -
Birmingham

Apply Now

Job details

Permanent | Full-time
£31,982 - £32,782 a year
1 day ago

Qualifications

Incident management
Business processes
Information security
IT support
Intune

Full job description

ICT Support Analyst

Salary - £31,982 per annum

Contract - Full time, Permanent

Hours - 37.5 hours per week

Location – Birmingham & Hybrid

DBS requirement – Basic

This role does not offer eligibility for visa sponsorship.

This role offers a starting salary within Nacro’s pay structure of £31,982 Entry with expected progression to £32,782 Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth.

We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

This is an excellent opportunity for an experienced IT support professional who enjoys solving problems, working directly with users, and helping organisations get the most from their technology. You'll play a key role in delivering first-class ICT support to colleagues across the organisation while working closely with our managed service providers to ensure a seamless user experience.

As an ICT Support Analyst, you'll be part of a small, collaborative ICT team responsible for providing first-line support and ensuring the effective delivery of ICT services across Nacro.

You'll provide both in-person support from our Birmingham office and remote support to colleagues across England and Wales. Working closely with internal stakeholders and external ICT suppliers, you'll help resolve technical issues, monitor service performance, support asset management activities, and contribute to ongoing service improvements.

This role is ideal for someone who enjoys working in a fast-paced environment, takes pride in delivering excellent customer service, and has a strong technical foundation in Microsoft technologies.

You will bring with you:

Hands-on experience providing first-line support for Microsoft 365 applications and Windows 11 environments.
Experience supporting Microsoft Intune and endpoint management solutions.
Previous experience working with service desk or ticketing systems.
Experience working with external ICT suppliers or managed service providers.
Ability to prioritise workloads, manage expectations, and meet deadlines.
Understanding of service delivery frameworks and support processes.
Strong troubleshooting and incident management skills.
Knowledge of data protection, information security, and privacy principles.
Experience supporting process improvement and service enhancement initiatives.

At Nacro, technology enables our teams to deliver life-changing services to thousands of people every year. You'll join an organisation that values innovation, collaboration, diversity, and continuous improvement.

In return, you'll have the opportunity to develop your skills, work with modern technologies, and contribute to meaningful work that makes a genuine difference to people's lives.

If you're passionate about technology, enjoy helping people, and want to be part of an organisation with a strong social purpose, we'd love to hear from you.

Click here to view the Role Profile

Click here to view the Candidate pack

Application deadline TBC

Nacro is fair and inclusive employer

At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or [email protected].

Apply Now

Refine Your Search

first line support jobs in birmingham, eng

ICT Support Analyst - Birmingham

1st Line Service Desk Analyst

Onsite IT Support Analyst - 1st/2nd line

Helpdesk Coordinator - FTC 12 months

Area Support Security Officer

Band 3 Peer Support Worker

Apprentice Electrician

Home Energy Advisor

Site Operative (Shifts)

Customer Service Operative

Store Team Member

Waiter/ Waitress - Bullring, Birmingham

First Line Support Analyst

Support Desk Engineer

Barista

Assistant Audiologist

Contract Support

Assistant Community Library Connector (Saturday Only)

Purchaser

NOC Engineer

I want to receive the latest job alerts for first line support in birmingham, eng

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