Lead it security analyst Work, Jobs in Birmingham, Eng (with Salaries)

Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
8d
Data Analyst
Driver and Vehicle Standards Agency —Birmingham
- £35,663 a year
- Part-time
- Hybrid work
- SQL
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
1d
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
Business Partner - IT services - 58623 - Grade 8
University of Birmingham —Birmingham
- £47,389 - £63,606 a year
- Full-time
- University
- No degree
- Agile
- Annual leave
- Sick pay
14d
Senior Business Analyst
Government Commercial Agency —Birmingham
- £59,877 - £66,869 a year
- Full-time
- Presentation skills
- Annual leave
14d
IT Project Manager
Ridge & Partners LLP —Solihull
- Full-time
- Project management
- Agile
- IT
Senior TechOps Generalist
Octopus Energy Group —Coventry
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Associate Product Manager
HM Revenue and Customs —Birmingham
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Presentation skills
- Work from home
3d
Product Manager
HM Revenue and Customs —Birmingham
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
4d
Senior Business Analyst
Capgemini —Birmingham
- Hybrid work
- Management
- AWS
- Bachelor's degree
Service Delivery Manager
Intercity Technology —Birmingham
- Hybrid work
- IT
- Employee assistance programme
Delivery Manager
Government Commercial Agency —Birmingham
- £48,027 - £53,310 a year
- Full-time
- Presentation skills
- Agile
- Annual leave
- Work from home
11d
Security Operations Manager
NTT Ltd —Birmingham
- Full-time
- Leadership
Pensions Calculation Analyst
Civica —Dudley
- Hybrid work
- Azure
- Microsoft Office
- Travel
- Annual leave
- Referral programme
Quick apply
Process Developer
TLT —Birmingham
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
Lead Game Security Engineer
Rebellion —Warwick
- Full-time
- Hybrid work
- C++
- Leadership
- Free parking
- Relocation assistance
Quick apply
AWS IaaS Sys Admin
Accenture —Birmingham
- Full-time
- Azure
- DevOps
- Windows
Azure Fabric Architect
Capgemini —Birmingham
- Hybrid work
- Azure
- SQL
- AWS
AWS Data Solution Architect
Capgemini —Birmingham
- Hybrid work
- Azure
- AWS
- Analysis skills
Data Solution Architect
Capgemini —Birmingham
- Hybrid work
- Azure
- Sales
- SQL

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lead it security analyst jobs near birmingham, eng

Senior 1st Line Support Analyst

Intercity Technology -
Birmingham

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Job details

Permanent
8 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Jira
Driving Licence
SCCM
Windows
Remote access software
IT support
DNS
TeamViewer
ServiceNow
Communication skills
Active Directory
VPN

Full job description

About The Role

Step up. Take ownership. Raise the standard.

If you’re already a strong 1st Line Support Analyst and ready to step up, this is your move. We’re looking for a Senior 1st Line Support Analyst to join our Service Desk team.

This isn’t just about logging tickets. You’ll play a key role in how the 1st Line function runs day to day, supporting the Team Lead, improving ticket quality, and helping other analysts develop.

You’ll still be hands-on with technical support, but you’ll also be the person people turn to when things need escalating, sense-checking, or doing properly.

Our team provides 24/7 support to our customers and we work across 2 shift patterns, 07:00 – 16:00 and 10:00 – 19:00

This role is based in our Meppershall office (near Bedford), we offer hybrid working. A driving licence is required.

Key Responsibilities as a Senior 1st Line Support Analyst:

Support the day-to-day running of the 1st Line Service Desk alongside the Team Lead.
Act as the first point of contact for IT support queries across a range of clients.
Supporting and managing the team
Diagnose and resolve hardware, software, and basic network issues.
Accurately log, manage, and close tickets within agreed SLA’s.
Manage escalations from 1st Line analysts, ensuring quality and completeness.
Improve ticket standards across the team – clear updates, strong troubleshooting, correct categorisation.
Provide guidance, support, and on-the-job training to junior analysts.
Challenge unnecessary escalations and drive first-time resolution.
Communicate clearly with users at all levels, adapting your approach where needed.

What We’re Looking For:

Previous experience in a 1st line IT support or service desk environment.
Strong working knowledge of Windows OS and Microsoft 365.
Experience as a team leader or of managing within a team
Experience with Active Directory (user admin, password resets).
Understanding of networking fundamentals (Wi-Fi, VPN, DNS).
Experience using service desk tools such as ServiceNow, Freshdesk, or Jira.
Comfortable using remote support tools (e.g. TeamViewer, AnyDesk, SCCM).
Confidence in reviewing ticket quality and supporting others to improve.
Strong communication skills and a calm, structured approach under pressure.

Skills & Competencies:

Strong problem-solving ability with a proactive mindset.
Highly organised with good time management.
Confident supporting and guiding others.
Comfortable working in a fast-paced, SLA-driven environment.
Willing to learn, develop, and step into greater responsibility.

What We Offer:

33 days holiday (including bank holidays), increasing with service.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

lead it security analyst jobs in birmingham, eng

Senior 1st Line Support Analyst

Data Analyst

Head of Security Operations

Business Partner - IT services - 58623 - Grade 8

Senior Business Analyst

IT Project Manager

Senior TechOps Generalist

Associate Product Manager

Product Manager

Senior Business Analyst

Service Delivery Manager

Delivery Manager

Security Operations Manager

Pensions Calculation Analyst

Process Developer

Lead Game Security Engineer

AWS IaaS Sys Admin

Azure Fabric Architect

AWS Data Solution Architect

Data Solution Architect

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