liaison Work, Jobs in birmingham, eng (with Salaries)

Estates Liaison Officer (Housing)
Midland Heart —Birmingham
- £37,773 a year
- Travel
1d
CSC Co-ordinator
M Group —Birmingham
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Designated Safeguarding Lead and Family Liaison Officer
Outcomes First Group —Stretton under Fosse
- £40,000 a year
- Monday to Friday
- School
- Employee discount
Customer Liaison Officer
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Microsoft Office
- IT
- Negotiation
- Free parking
- Annual leave
11d
Delivery Team Leader (fixed term)
CIPP —Solihull
- Up to £30,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Store discount
Quick apply
5d
Volunteer Coordinator and Centre Liaison
Sydenham Neighbourhood Initiatives Ltd —Leamington Spa
- £21,450 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
7d
Events Executive
WMGC —Birmingham
- £32,000 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
Islamic Community Liaison Officer
ArRahma Foundation —Birmingham
- From £32,000 a year
- Full-time
- Public speaking
- Driving
- In-person
- Free parking
Quick apply
12d
Medical secretary (Birmingham)
MedicoPartners —Birmingham
- Full-time
- Typing
- Communication skills
Quick apply
Project Coordinator
Equans —Birmingham
- Full-time
- Computer literacy
- Administrative experience
- Computer skills
- Annual leave
- Employee assistance programme
3d
Supported Exempt Accommodation Administrator
Telefast —Birmingham
- From £21,195 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Band 4 Administrator - Maple Leaf Centre
Birmingham and Solihull Mental Health NHS Foundation Trust —Marston Green
- £28,392 - £31,157 a year
- Part-time
- Administrative experience
- Organisational skills
11h
Legal Secretary
Inizio —Birmingham
- Typing
- Time management
Hybrid trainee manager
Art.quarter —Birmingham
- £24,420.00 - £39,164.02 a year
- Full-time
- Hybrid work
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
4d
Audit Stream Learning and Development - Learning Compliance Lead
BDO —Birmingham
- Full-time
- Leadership
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
CAMHS Practitioner
Midlands Partnership University NHS Foundation Trust —Lichfield
- Full-time
- No degree
5d
Continued Professional Development Student Navigator
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Administrative experience
- University
- Data entry
Document Controller
VVB Engineering —Birmingham
- £30,000 - £40,000 a year
- Full-time
- Administrative experience
- Employee discount
Quick apply

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Estates Liaison Officer (Housing)

Midland Heart -
Birmingham

Apply Now

Job details

Permanent
£37,773 a year
1 day ago

Full job description

City:

Birmingham
Postcode:

B15 1LZ
Salary:

£37,773 per annum
Hours per Week:

35
Term:

Permanent
Closing Date:

16 June 2026

Join us now as an Estates Liaison Officer and be part of an established, experienced Housing team!

As an Estates Liaison Officer, you'll be responsible for coordinating and managing property decants and disposals within strict timeframes, ensuring minimal disruption to tenants and full compliance with Housing regulations.

As the main point of contact for property decants and disposals, you can expect a high level of tenant interaction. You will work closely with internal teams and external stakeholders to ensure an efficient, tenant-focused service is delivered every time. Providing clear communication, handling cases with empathy and transparency, and managing complex transitions is key to this role.

Responsibilities include, but aren't limited to:

Plan and oversee temporary, permanent, or emergency tenant decants/relocations for refurbishment, redevelopment, or sale, ensuring alternative accommodation meets both tenant needs and legal requirements.
Manage the property disposal process by identifying assets for sale, preparing reports for senior management, and liaising with valuers, legal teams, and buyers to facilitate efficient transactions.
Act as the single point of contact for impacted tenants; addressing concerns, resolving issues promptly, and ensuring statutory home loss or disturbance payments are processed accurately.
Take a proactive approach to managing decants, abandonments, and tenancy terminations to ensure properties are recovered timely, while supporting wider estate management duties such as inspections and enforcement.
Ensure all activities adhere to local authority and Regulator requirements, maintaining accurate case histories and monitoring budgets to ensure cost-effective service delivery.

Our Ideal Candidate? To be successful in this role, you'll have:

Proven experience handling property disposals, decants, or complex housing situations within a customer-service-led environment.
Experience managing a dynamic caseload/patch, with the ability to manage changing priorities and meet tight deadlines.
Experience of dealing with vulnerable tenants or customers with the ability to handle sensitive cases with empathy and transparency, ensuring customers remain updated and their individual needs are understood.
The ability to work on your own initiative to make decisions, reduce asset risk, and deliver professional, timely interventions.

Please submit a cover letter outlining how your skills and experience meet the requirements for this role. Specifically, please address the following:

How you apply the principles of Awaab's Law and the Housing Ombudsman's standards to tenant welfare and complaints.
Your experience managing complex tenant queries, complaints, and contractor communication to ensure a professional resolution.
The specific skills you will bring to the team to ensure a smooth, empathetic, and organised decant process for our tenants.

Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days week (on average) – we're open to this role being based from any of our main sites including:

Bath Row, Birmingham, B15 1LZ
West Midlands Hub, Oldbury, B69 4PN
East Midlands Hub, Hinckley, LE10 1QZ

To deliver this role successfully, you must be willing and able to travel across the Midland Heart geography (East and West Midlands) at short notice, to locations that are often inaccessible via public transport.

Who are Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? See link below to view a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

Refine Your Search

liaison jobs in birmingham, eng

Estates Liaison Officer (Housing)

CSC Co-ordinator

Designated Safeguarding Lead and Family Liaison Officer

Customer Liaison Officer

Delivery Team Leader (fixed term)

Volunteer Coordinator and Centre Liaison

Events Executive

Islamic Community Liaison Officer

Medical secretary (Birmingham)

Project Coordinator

Supported Exempt Accommodation Administrator

Band 4 Administrator - Maple Leaf Centre

Legal Secretary

Hybrid trainee manager

Audit Stream Learning and Development - Learning Compliance Lead

Customer Relationship Manager

Cleaning Manager

CAMHS Practitioner

Continued Professional Development Student Navigator

Document Controller

I want to receive the latest job alerts for liaison in birmingham, eng

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