National trust Work, Jobs in Birmingham, Eng (with Salaries)

Welcome & Service Team Member
National Trust —Hagley
- £13.25 an hour
- Weekend availability
- Customer service
- Free parking
- Employee assistance programme
6d
Senior Visitor Experience Officer
National Trust —Hagley
- £28,993 a year
- Weekend availability
- Free parking
- Employee assistance programme
13d
Gardener Apprentice - Level 2
National Trust —Stafford
- £24,785 a year
- Full-time
- No experience needed
- English
- Travel
- Free parking
- Employee assistance programme
13d
Food & Beverage Team Leader
National Trust —Droitwich
- £13.25 an hour
- Café
- Free parking
- Employee assistance programme
13d
Cook
National Trust —Solihull
- £25,837.50 - £25,838.00 a year
- Weekend availability
- Free parking
- Employee assistance programme
6d

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Senior Visitor Experience Officer
National Trust —Hagley
You'll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and…
£28,993 a year
13d
Senior Enforcement Officer
Birmingham City Council —Birmingham
The successful candidate will be responsible for processing, investigating and managing enforcement complaints, managing caseloads throughout the lifecycle of a…
£35,412 - £44,075 a year
2d

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Welcome & Service Team Member

National Trust -
Hagley

Apply Now

Job details

Fixed term contract
£13.25 an hour
6 days ago

Benefits

Free parking
Season ticket loan
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme

Qualifications

Customer service

Full job description

With a love for the great outdoors and as the public face of our properties, you’ll provide a warm, friendly welcome, give information about the hills, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £13.25 per hour

Contract/duration: Fixed term until 30th September 2026

Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

You'll work week days, weekends and bank holidays. You can expect to work a minimum 2 days per week on average from 8:30am - 5pm.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a team of 4 Welcome & Service Team Member working at Clent Hills which is part of the West Birmingham, Wolverhampton and the Black Country portfolio.

This is an exciting time to join us. We’re a new portfolio focused on the National Trust’s priorities of Ending Unequal Access and Inspiring Millions, as part of our strategy "People and Nature Thriving". We aim to reach 10 million more people from currently under-served groups by 2035.

You’ll be part of a team that is passionate about connecting people to nature, engaging with our visitors and communities to create experiences that are meaningful and inclusive.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service in the outdoors.

You will be based at Nimmings Wood, near the car park, which is the main access point for Clent Hills. An average day will see you welcoming visitors , ensuring displays are up to date and facilities are tidy, selling books and pin badges, and promoting National Trust memberships. You'll get to know regular visitors, and build positive relationships with people new to the Hills. Uniform for the outdoors will be provided.

Who we're looking forWe'd love to hear from you if you're:

customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 30/09/26)

Apply Now

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national trust jobs in birmingham, eng

Welcome & Service Team Member

Senior Visitor Experience Officer

Gardener Apprentice - Level 2

Food & Beverage Team Leader

Cook

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