Operations and customer service lead Work, Jobs in Birmingham, Eng (with Salaries)

CSC Co-ordinator (Contact Centre)
M Group —Birmingham
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Customer Experience Manager
Avanti West Coast —Birmingham
- Full-time
- Customer service
- Continuous improvement
- Travel
Operations Manager
Firma Stella Sports Memorabilia —Kidderminster
- £45,000 - £50,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
8d
Warehouse Operative Nights
Evri —Birmingham
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
Delivery Manager
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
VP Customer Support
Syncron —Birmingham
- Hybrid work
- AI
- Leadership
- Communication skills
Team Leader
HM Courts & Tribunal Service —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
9d
Deputy Store Manager
Edikted —Birmingham
- Full-time
- Management
- Sales
- Customer service
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Application Delivery Lead
TVS Supply Chain Solutions —Birmingham
- Full-time
- Hybrid work
- Travel
- Leadership
- SDLC
- Free parking
- Health & wellbeing programme
Quick apply
1d
Housing Data Quality and Assurance Lead
Platform Housing Group —Birmingham
- Up to £51,208 a year
- Full-time
- Remote
- Travel
- Communication skills
- Annual leave
Business Systems Advisor I NEC - Maternity Cover
Levy —Birmingham
- £30,000 a year
- Weekend availability
- Computer literacy
- Organisational skills
- Time management
Housing Manager
Pinnacle Group —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Store Manager
Edikted —Birmingham
- Full-time
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
Area Coach
Symbro LTD —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Sales
- Restaurant management
- Employee discount
Quick apply
Customer Service Support
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd —Birmingham
- Communication skills
Quick apply
1d
Telesales Representative/ Admin
AT ENERGY SOLUTIONS LTD —Birmingham
- £12.70 - £13.00 an hour
- Full-time
- Customer service
- Salesforce
- English
Quick apply
4d

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CSC Co-ordinator (Contact Centre)

M Group -
Birmingham

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme

Qualifications

Customer service call handling
Computer literacy
Microsoft Office Suite
Computer skills
Outbound calling

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Highways, we’re supporting the safe transportation and movement of people across the UK.

We don’t just build roads and bridges- we’re building a better future, creating lasting social value that gives back to the communities in which we work.

You’ll be joining our Highways maintenance team, as the UK’s number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and highway improvement schemes.

The CSC has been operational since 2005 and delivers a full range of services for the Highways Sector and Customer Liaison. They are relied upon to assist in all contingency plans and provide a continuous 24 hour service from 07:00 Monday to 07:30 Saturday to both an internal and external client base.

Due to the success of the team and internal promotions the CSC are looking to recruit a Services Coordinator / Incident Response Coordinator to join their highly dedicated and respected team. The team work on shift pattern of:

Monday to Friday week one 07:00-15:30
Monday to Friday week two 13:00-21:30
Monday to Friday week three 15:00-23:00
Monday to Saturday week four 23:00-07:30

Want to come and be a part of it?

What will you be doing?

You'll be receiving phone calls from Company employees, contractors, emergency services and other external agencies.

Proactively monitoring and reporting on events and incidents, and manage data capture into the bespoke computer systems.

You'll be handling of inbound and outbound calls, simultaneous system operation and generating reports for clients and management.

What you’ll bring

Computer literacy and familiarity with Microsoft Office products and/or other similar operating systems.
Ability to operate a number of different systems simultaneously.
Ability to work as part of a team, individually and to deadlines
Previous experience of working within a Client Contact operation or environment.
Experience of working shifts (preferable) remaining flexible

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme

In addition, this role offers;

28 days annual leave plus bank holidays
Up to 50% Unsociable Hours Enhancement
Recommend a friend – get rewarded for introducing people to us!
Holiday purchase scheme
Personal Accident Cover

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, we may close job adverts before the stated closing date. We’d encourage you to apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of our hiring process. Some of our roles require drug and alcohol testing as part of our induction.

#MGroupH INDREG

Apply Now

Refine Your Search

operations and customer service lead jobs in birmingham, eng

CSC Co-ordinator (Contact Centre)

Customer Onboarding & Transition Specialist

Customer Experience Manager

Operations Manager

Airport Station Manager

Senior Customer Service Advisor

Warehouse Operative Nights

Delivery Manager

VP Customer Support

Team Leader

Deputy Store Manager

Manager of Dedicated Implementations - EMEA

Application Delivery Lead

Housing Data Quality and Assurance Lead

Business Systems Advisor I NEC - Maternity Cover

Housing Manager

Store Manager

Area Coach

Customer Service Support

Telesales Representative/ Admin

I want to receive the latest job alerts for operations and customer service lead in birmingham, eng

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