platform housing Work, Jobs in birmingham, eng (with Salaries)

Customer Experience Champion (Housing Repairs/Maintenance)
Platform Housing —Birmingham
- £31,361 - £34,845 a year
- Hybrid work
- Customer service
- Maintenance
- Continuous improvement
- Annual leave
- Employee assistance programme
Sales Development Representative
OneAdvanced —Birmingham
- Sales
- IT
- Employee assistance programme
- Bereavement leave
Contract Administrator
Sureserve —Birmingham
- £27,976 a year
- Monday to Friday
- Customer service
- Administrative experience
- Contracts
Quick apply
Housing Team Leader
BRC Jobs —Birmingham
- £35,786 - £37,786 a year
- Full-time
- English
- IT
- In-person
Quick apply
Associate Applications Support Engineer
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Hybrid work
- IT
- Communication skills
13d
Building Surveyor (UK Remote, Nationwide Travel)
Leonard Cheshire —Sutton Coldfield
- £49,676 a year
- Full-time
- Microsoft Excel
- Travel
- In-person
- Employee assistance programme
Quick apply
Social Media Manager & AI Content Specialist
secured Housing Ltd —Acocks Green
- £26,000 - £28,000 a year
- Remote
- Social media management
- AI
- Communication skills
- Free parking
Quick apply
Customer Engagement Manager
GreenSquareAccord —Birmingham
- £38,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Final Review Case Handler
Platform Housing —Birmingham
- Up to £45,492 a year
- Remote
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
5d
Repairs Surveyor
Platform Housing —Birmingham
- £42,160 - £46,844 a year
- Maintenance
- Travel
- Construction
- Annual leave
- Employee assistance programme
12d
Rent Officer
Redditch Borough Council —Redditch
- £32,061 - £35,412 a year
- Call to connect
- Employee assistance programme
- Employee discount
7d
ZAB Consultant
OneAdvanced —Birmingham
- Part-time
- IT
- Employee assistance programme
- Bereavement leave
Renewables Service & Repair Engineer
Sureserve —Birmingham
- £42,500 - £44,000 a year
- Monday to Friday
- Customer service
- Time management
Quick apply
Information Governance Officer
Hays Specialist Recruitment - Education —Coventry
- £22.00 - £22.42 an hour
- Temporary
- Analysis skills
7d
Apprentice Administrator
Sureserve —Birmingham
- £8.00 - £12.71 an hour
- Customer service
- Administrative experience
- IT
Quick apply
Senior Learning & Development Specialist
OneAdvanced —Birmingham
- IT
- Employee assistance programme
- Bereavement leave
12d
Service Delivery Manager
OneAdvanced —Birmingham
- Salesforce
- ERP systems
- Project management
- Employee assistance programme
- Bereavement leave
Senior Service Transition Manager
OneAdvanced —Birmingham
- Hybrid work
- IT
- Employee assistance programme
- Bereavement leave
Digital Marketer
Property Solutions —Birmingham
- £25,000 - £30,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
Quick apply
Marketing Assistant
Housing link Ltd —Birmingham
- £12.71 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Social media management
Quick apply

I want to receive the latest job alerts for platform housing in birmingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

platform housing jobs near birmingham, eng

Customer Experience Champion (Housing Repairs/Maintenance)

Platform Housing -
Birmingham

Apply Now

Job details

Permanent
£31,361 - £34,845 a year

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme

Qualifications

Customer service
Maintenance
Continuous improvement
IT
Communication skills

Full job description

Customer Experience Champion

£31,361 - 34,845 per annum (depending on experience

Permanent 35 hours per week

Based in the Solihull office around three days a week, plus offers some flexibility for home working.

Join Platform Property Care as a Customer Experience Champion!

Following the launch of our Customer Experience Champion roles, we're continuing to grow the team and have three additional positions available. One of these will support our teams across Birmingham and surrounding areas, based at our Birmingham Business Park office near Solihull, with some flexibility for home working.

This role will support Platform Property Care (PPC) by championing customer feedback and complaints, with a strong focus on de-escalation and continuous improvement.

As a Customer Experience Champion, you'll act as a key point of contact, providing information to inform complaint responses and ensuring that all committed actions are followed through to completion. You'll also take a leading role in implementing learning identified through customer feedback, helping to drive lasting service improvements.

This is an opportunity to make a real difference by helping us strengthen how we listen to, learn from, and advocate for our customers every day.

Some of your day-to-day tasks will include:

Handle escalated calls from the Platform Hub team, providing clear, reassuring responses to customers and helping to de-escalate complaints

Follow up on transactional survey feedback to address any customer dissatisfaction

Provide timely information to the Customer Experience team to support independent complaint responses

Collaborate with colleagues to identify the root causes of complaints, sharing insights to help the Customer Experience team respond effectively

Gather insights to identify service issues and share learning with colleagues to help improve processes and customer experiences.

Some of the things we are looking for:

Practical experience of housing management and repairs/maintenance is essential

Be genuinely customer-focussed with a drive to improve delivery for the customer and business

Bring demonstrable experience in a Customer Service role, with strong IT skills

Have proven experience handling front-line customer feedback

Demonstrate strong people focussed communication and networking skills, with the ability to inspire, influence and motivate a wide range of people

Work collaboratively, influencing teams and processes to resolve complex issues

Some of the great benefits we can offer:

Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts

Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more

Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and based on on employee contributions)

Learning and Development opportunities

Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

How to Apply:

If you're passionate about putting customers first and want to make a real difference, click Apply Now to submit your online application and upload your CV, be sure to tell us how your skills and experience make you the perfect fit for this role.

We aim to hold in-person interviews at our Solihull office, and we will contact shortlisted candidates to arrange a convenient time.

For more information, please see the full job description or contact Louise Barratt (Customer Manager) at [email protected]

Early applications are welcomed, as the advert may close before the advertised closing date.

We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.

Apply Now

Refine Your Search

platform housing jobs in birmingham, eng

Customer Experience Champion (Housing Repairs/Maintenance)

Sales Development Representative

Contract Administrator

Housing Team Leader

Associate Applications Support Engineer

Building Surveyor (UK Remote, Nationwide Travel)

Social Media Manager & AI Content Specialist

Customer Engagement Manager

Final Review Case Handler

Repairs Surveyor

Rent Officer

ZAB Consultant

Renewables Service & Repair Engineer

Information Governance Officer

Apprentice Administrator

Senior Learning & Development Specialist

Service Delivery Manager

Senior Service Transition Manager

Digital Marketer

Marketing Assistant

I want to receive the latest job alerts for platform housing in birmingham, eng

Related Searches